General Installation Company

If I could put zero stars I would. Horrible service. Was out of hot water for a week, this company did nothing to get me on schedule as soon as possible. Rather they said I had to wait for the part from the manufacturer before they could come out. I got the part the very next day, the man Brian said that he’d try to get me on schedule that day, which was Friday, and of course he did not. Brian said he’d call me first thing Monday to get me on their schedule, and of course he conveniently forgot and when I called him Monday he said that his tech went out already and he would have to get a guy out on Tuesday. AND THEN OF COURSE HE SAYS, WELL IF YOU NEED ANY PARTS REPLACED WE HAVE ALL THE PARTS ON THE TRUCK, WE WILL JUST BILL THE MANUFACTURER. SO WHY THE HELL DID YOU MAKE ME WAIT TO GET THE PART!
Of course, needless to say, as many have said already, the technician was subpar, did not seem like he really knew what he was doing. He «fixed» the gas heater, it worked while he was here and then a few hours later the water ran cold.
STAY AWAY FROM THIS COMPANY. If the manufacturer sends you here first its probably because they are cheaper or something, ask for Normco or anyone else!!!

They are not honest. I have done lots of business with them in the past. They did a 100 Gallon Commercial water heater install for me, and a pipe that they installed shortly after the job was out of warranty started to leak. It was due to the fact the technician wrench dug two small gashes in it. They refused to fix it for me.
They charged me almost $ 600.00 for about $ 200.00 worth of parts, of course this is in ADDITION to the labor costs. After a while, the pipe leak slowed down and stopped. So I forgot about it for a few years.
Recently, I contacted General Install to get a quote on another install. I explained what happened to «Josh». He understood, and was willing to do this for me under warranty after I explained that I have been a good customer ect. He wanted to set it up right then and there, but I was busy and put it off.
I called up, and he changed his mind. You should not say one thing, and then do another. This was a mistake THEIR technician had done, so it’s THEIR responsibility to make good on it!

I recommend avoiding this company. Below is my experience and opinions:
I had a horrible experience with this company and their dirty, lazy and unethical technician.
They were sent to my business by the manufacturer to service the warranty on a water heater.
The over weight technician came in, just what you don’t want to see he was dumpy, unkept with a bad attitude, and when he was told that the water heater was in the attic he acted inconvenienced and the look on his face told me he didn’t want to do the work.
The attic is a full standing 8 foot space. He went up into the attic without his tools and then grumbled about everything.
I told him that if he took the part with him he could have already installed it and been done.
But he chose to climb down and then put on a big show that he had to call «Jose». I sat there with him as he wasted time and the first words out of his mouth were false by telling Jose «There is no air up there», nothing about doing the 10 minute part replacement.
He was sent up there again to take photos, he huffed and puffed up the few ladder steps, completely out of shape then he wiggled his over sized corpse down. Again the part could have been repaired.
He sent the photos in and again complained about the work to Jose… surprise they told him he didn’t have to do the warranty repair. This order was given by a guy called EDDIE. The alleged «Supervisor».
I spoke to EDDIE and he proceeded to over step his bounds and make false and inaccurate statements about the job and job site. His job was just to repair the water heater under warranty. Then EDDIE asked me to pay him the $ 85.00 for the service call! I told him this was arranged with you by the manufacturer not me and you refused to do the work because your technician doesn’t want to do it.
When i asked the technician whether he even had brought the correct part with him he admitted he did not.
All this appears to be some scam to bill for a service call, and manufacture some excuse why the work can’t be done.
Finally, the fat useless technician asked me to sign his paperwork! (SO THEY COULD BILL THE MANUFACTURER)
I told him he refused to do the warranty repair so I am not signing.
Then he told me I wasted his time. I informed him that he wasted my time, he chose not to honor the warranty and respect the manufacturer and that I had waited for them to come out and to fool around with their scam shenanigans.
I asked him to just give me the part so I could do it myself and he again refused.
In my opinion this company should stick to showing their butt crack while they clean out drains… they certainly failed to service a simple warranty job. Their actions in my opinion were completely incompetent and unethical.

They were sent by the warranty company to fix my water heater. The repair went fine. The guy who runs the company is pretty tightly wound, though. If he calls and you don’t answer or call him right back, he keeps calling and calling even if it’s outside of regular business hours, eventually leaving a message like he’s a debt collector or jealous lover. It’s off-​putting and odd, but at least the work by the tech is fine. I can’t speak to their prices because I wasn’t the one paying them.

I had the exact same problem as other reviews. Called these guys because the were open on Sunday. Told me they’d come first thing Monday morning. Didn’t hear anything by 11am so I called a much better company and they’ll be here in an hour.
Go elsewhere. Get better service.

This is the worst company ever! They are rude and don’t abide by their 24 hour service 7 days a week. Their product it the worst! They are a company to stay away from

WENT ABOVE AND BEYOND!!! I purchased a Rheem water heater just over a year ago. It started leaking and was told by Rheem that they would replace the water heater but I needed to find someone to install it. After calling several places with no luck, I called Josh from General Installation. He was so kind and helpful and went out of his way to contact another plumbing company to get my heater replaced. I am really grateful for his time and help! Thank you Josh!!!

LEFT ME HANGING! Called at 6am to get a hot water heater serviced at my rental property. They took my info and assured me a technician would be calling me to schedule. Had not heard anything by 11:00am, therefore, called General Installation. They messed up the paperwork and said they could not get out to the property until the next day. Was not willing to make adjustments in their schedule although it was their careless error. Called several other companies and due to the late timing in the day, nobody could get out til the next day. Thanks for that crappy customer service!

How weird that people have such different experiences. I was referred by another plumbing company (a great one, Economic Plumbing and heating, I gave THEM 5 stars). They figured out that my water heater was still under warranty and sent me to General Installation. General said they couldn’t get out here that day (it was already pretty late) but they’d come the following day. The following morning, since I hadn’t heard from them, I called and discovered that someone would be here between 1 and 2. At 1:30 Emir arrived. He was so GREAT, explained everything so well, gave us some other tips, fixed it! He called later in the day to make sure we still had hot water (we’d been having intermittent problems). We did. We do. Cheap, too. Flat fee, no fooling around.

***They can’t always do 24hr repairs*** used them a few times *** great first time, average second time.*** very knowledgeable and competent though for difficult jobs.
I was actually referred to this place via another water heater service company that could not accommodate my needs. I was initially put off by previous reviewers but after calling everyone else I could find I ended up using General Installation for my water heater.
I have a very difficult water heater issue on a model that not many people have and to top it all off it was a long holiday weekend. I called their number was promptly called back by 24 technician and explained all my issues. Within the hour of calling I got another call from the Tech that would be doing the work was explained that I would have to be charged overtime fee for Sunday/​Holiday hour, I didn’t care just needed my hot water immediately.
Long story short tech came SUNDAY MORNING he had all sorts of relevant parts on his truck and solved all my issues with experience and expedience. The cost was very fair and although OT charge was more, it was just one more line item and not every hour additional. It ended up costing much less than your typical plumber that has a low rate but up-​charges you for every little thing. Everything was fixed Sunday in about an hour. Highly recommended!

What a HORRIBLE company! I called at 8 am this morning to make an appointment and was told they would call back shortly, within an hour, to let me know when a technician would be here. Two hours later I had still heard nothing. I called them and was told someone would be here between 1 – 4 pm and I would receive a call when they were on their way. At 3:45 I called AGAIN, was kept on hold for a very long time and then told that they wouldn’t be able to come today after all. I wish I had seen these other reviews before I ever tried them. I would have saved myself another day without hot water and a lot of aggravation. THIS COMPANY SHOULD BE TAKEN OFF THE LIST AS THE BRADFORD WHITE SERVICE PROVIDER!!!

Donna (the receptionist) and David (the service technician) were awesome! Very nice and very helpful… however
This is my story:
3 year old Whirlpool water heater goes out on a Friday morning. Call General Installation and they tell me i’ll get a call from a service technician as soon as they’re done with their current job. This is just to make an appointment. All of Friday goes by and nothing…
I call back Friday (late afternoon) and General Installation tells me a service technician will call me the next day (Saturday); just to make an appointment. All of Saturday goes by and nothing…
I call back Saturday (late afternoon; 5pm) and General Installation tells me won’t call me until Monday; just to make an appointment!
So Monday comes; it’s been 4 days without hot water.
Thank God for Donna and David saving the day and coming over Monday morning to replace the entire Control Valve. I had already replaced the Thermocouple myself and the pilot light still wouldn’t stay lit.

I too was given General Installation Co.‘s phone # by the manufacturer of my water heater for warranty service. I’ll admit, I was very hesitant to call based on the one review I had read, and in fact, had called back my water heater manufacturer to request an alternate service provider, just in case.
Fortunately, my experience with General Installation Co. turned out to be extremely pleasant with no problems whatsoever.
I called them as soon as they opened at 7AM. They promptly answered the phone and I was informed I would be called back between 8:30AM and 9:30 AM to confirm my same day appointment time. I was called at 9AM by one of their service technicians for a 1PM to 3PM appt. at my home that same afternoon.
He arrived right on time at 1PM, (actually a few minutes early even), was courteous, clean and professional in his work. Ultimately the problem with my water heater ended up being related to my gas line, but he went ahead and replaced the thermostat on my water heater while he was here as he was aware of my particular model of water heater having problems with the original thermostats and indicated it would need replacing soon enough anyway.
All in all, I had no problems at all from the initial call to the end of service and would not hesitate to use them again should I have any problems in the future.

Wow! I thought in today’s economy that business relied upon providing superior customer service. Guess that model does not apply here. Why is does not apply, because the manufacturers feed consumers their number for warranty service.
Here is the story: Our new Rheem water heater went out. Called Rheem, they gave me GI’s number as the warranty service provider. Called GI, was told same day appointment was $ 150.00, agreed and was given a 1−5PM window. 6 rolled around they still no call or no show. When I called them at 6:10, they were closed. I got transferred to Eddie, who claims to be the supervisor. Eddie gave NO apology for missing the appointment and no reason why they did not call. Told him I had no hot water and a house of six with small children, he did not seem to care, as he only offered to have someone come next day. Once I told him it was not acceptable, he hung-​up on me. Upon my call back, he again offered tomorrow appt. Not knowing my options, I agreed. The next morning, I called, said they canceled the appointment. Appointment was reinstated but would not give a guarantee it would be today. I called Rheem, they gave me another service provider (Norm Co.) who was courteous and made same day appointment for half the price. I called to cancel my GI appointment, asked for Eddie’s supervisor, said one was not available, then they hing up on me. DO NOT USE THEM. IF YOUR MANUFACTURER GIVES THEM AS WARRANTY SERVICE, DEMAND ANOTHER. Even Rheem said they had a more reputable service provider and gave me Norm Co.