Maaco Collision Repair & Auto Painting

Six years ago I brought my car to this location that was under a different name. I was completely satisfied with the paint job so I returned with another vehicle. The representative was knowledgeable, courteous, and helpful! He worked hard to make sure I was satisfied!
My car was completed on the date he promised. When we drove up I couldn’t believe it. My car looked amazing. The job went far and above my expectations. When I took it back to the dealer, they were in awe! They asked to inspect the job and they were impressed too! The sales managers came out and took pictures!

This is the worst body shop. I waited for my car 3 weeks to get it repair. The. First week they told me that we we waiting for the part and then second time. I call they told me that my insurance haven’t send the check. I ask my insurance and they send me the copy of the check n they send it the first week. … So I call them back n they talk to my insurance again so they were going order the part I though they order my part the first week they just lie and blame the insurance. So I’m still waiting for my car since. March 1 and now is march 22

My experience with Maaco was horrible, I own a white 2015 Honda si which I took in because I had some paint scratches on my front bumper, it took them 7 days to finish the job and they still left a tiny bubble, it seemed as they they just painted over the original paint without preparing first. George let me know his buffer guy had also chip my paint at a different place on the bumper when he was polishing it and said to bring it back within a month to repaint the bumper, within a month I manage to get another scratch on it barely noticeable and the lady who was in charge at the moment when I took in my car again (oct52015)was very rude she was yelling at me saying saying she could lose her job for my fault because the car had a scratch and she claimed that the warranty was voided automatically if any damage was done to the bumper. I was very upset because road damage is prone to happen specially if they give you a month gap to come back. Anyways I proceeded to tell her «your guy scratch my paint and it needs to be fixed» and she refused to fix it. If you take your car to Maaco and they damage your car while being in the shop make sure you leave it there until they fix their mistake do not make the mistake I did on taking it with me, also they do not go over the warranty with you!!! They will sweet talk everything you want to hear and, look what happened to me my car paint was damage by their worker and they didn’t even have the honesty to fix their mistake I didn’t care about the tiny scratch I had made I just wanted them to fix their mistake which did not happened. It is sad to see how unprofessional she is on handling customer complaints, she asked her paint guy to just put a dap of paint on the chip I had and to her eyes it was all fixed. Like I said before do not take your car home if they ever damage it while being in the shop it’s a trap they use to void your warranty.

As a few others have said, this a production and not a custom shop. Brought my 91 year old moms 2005 Toyota Corolla in to the shop which needed the rear bumper cover and a filler panel replaced and every single vertical body panel also had multiple dings and small dents.
Selected a mid grade/​price Urethane paint job and worked with Beverly and Jorge to identify every single dent, ding, and panel gap mis-​alignment during the estimate phase. They even agreed to let me come back after they finished the bodywork and before painting the car to review the body work (glad I did, found a few more dings I had missed and I paid them to correct).
For less than a custom shop wanted to charge just to replace and paint the rear bumper and filler panel they did all the body work, replaced the damaged parts, and painted the entire car.
Was it as good as a new factory paint job, not quite. Was it a damn good looking paint job at a great price absolutely! I have 40 years of working on and restoring cars and the end result was a 10 year old car that looked like new. Both my mom and I were delighted with the end result.
I found both Beverly and Jorge delightful to work with, honest, and very fair.

I was looking for a cheap place to fix my small dent and repaint the quarter panel on my 2014 Scion FRS. Little did I know that I was getting into the worst headache of my life. I did not have any information about this shop (my fault for not looking up in Unilocal ahead of time) so I just dropped by and they gave me a really cheap estimate of $ 675 (other legit shops estimate $ 1500+). They told me that they will only give me that deal if I leave the car that day so I left it.
I called in after 4 days and they told me that the car was flawless and that I should come pick it up. I went to go pick up my car and found several mistakes. I told them I will not pay until I am satisfied since the dent wasn’t completely fixed and the paint had a lot of scratches as if they scratched it on purpose. The body guy came out and said I will have to take off the whole rear bumper to fix this and said «this is the nicest car we’ve ever seen at this shop». (I should’ve known right there and then that I came to the wrong place) They told me to give them another 3 days so I waited.
I went in yesterday (after waiting for total 7 days), only to find more damages had been done to my car. The rubber panel between the rear window and the paint was completely messed up and they put extra stuff to cover their mistakes but it was done very poorly. The paint job was really poor so I told the manager to come take a look with me and they told me that I need to call them again and come back in for color sanding and buffing (After they had already told me it looks flawless for the second time). Since I really needed my car and they had promised me to color sand/​buff the car again, I made the payment and walked out.
As I was walking out of the shop, I tried to open my trunk to put my bag inside and found out that the trunk had stopped working. Both the button inside the car and the button on the remote. I asked the assistant manager George what had happened and he said «hey we are not lying the body guy said it was already broken before he started working on it». I was extremely dissatisfied. I decided to talk to the main manager Bev and she told me to go get it checked at the dealership. I went inside my car and found 5 rivets from my car which hasn’t been put on. George had told me they replaced them with new ones so I checked and they were all missing. The inside of the car was very dirty and my key had paint on it as well. I went to the dealership the next morning to get my trunk checked and they told me that two plugs were unplugged due to unknown reasons (body work guy forgot to plug them back in) They told me that they did not color sand a buff my car because they were rushed (I do not understand why they told me it looked flawless and come pick up the car when they were not even finished) and that I need to come back on a weekend when their body guy is available to get it color sand and buffed.
I was extremely dissatisfied at this point and decided to call the headquarter. I was able to speak to an agent and she helped me through the whole process. Shortly after, I received a call from Bev and she said «I told you it wasn’t finished why did you call the headquarter» I told her that she had told me that it was flawless twice in a row even when it was not finished, and that I can not trust them anymore due to their constant lies. I was then called again by the headquarter and they told me to go to the Torrance Maaco and their supervisor will be able to check my car to see the problems. I took it to Torrance Maaco the next day and it was a completely different environment. It was clean and the staff were well mannered and very friendly.
I went in today to pick up my car from the Torrance Maaco, and it was fantastic. Finally the job that I had been waiting for. My money did not go to waste. I asked the supervisor if he had spoken with Bev and he told me that he has and he told them that he does not know why they kept lying to me and they tried to cover up their paint job mistake using another color paint which ended up ruining the car. He also told me that they did such a terrible job that he had to repaint the whole quarter panel and he will charge Bev for their mistakes. I am glad that I had called the headquarter to get this issue resolved and if you have a car that you actually care about, do not take it to Gardena Maaco. Hope this helps.

Had my bumper replaced, painted and installed. Went through a carwash a month later and the dryer blew it right off. Wtf.

I brought my truck in Sept 2014 and with all the mistakes they kept making I had to get the district mgr involved and finally June 2015 I am done dealing with them. I still have spots on my paint, that looks like they painted over hair and dust. My front grill is still loose.
DO NOT EVER GO TO MAACO. They will tell you everything you want to hear. They do no deliver on their promise… I had to go thru hell for 8 months, trying to get it right.
Best advice NEVER EVER GO TO MAACO

My experience with Beverley was fantastic. She was professional and curtious. She quoted me a price and the length of time it would take to perform it. She delivered on time and my black 1998 Honda Accord looks fabulous. Ron was also helpful with some of my questions when Beverley was unavailable. I recommend them to anyone who is looking to freshen up the look of their car.

I had some bents and dents along with my bumper fix Berverly made sure I was taken care especially being a female. I was informed when my car would be ready I was amazed when I pick it up. They did a amazing job on my BMW I would recommend any of my friends to go there

OK, so here’s the deal…
THIS IS A PRODUCTION PAINT SHOP! YOU ARE GOING TO GET A PRODUCTION QUALITY PAINT JOB. Translation: It is not a custom body shop paint job or comparable to a new car. What it is? An improvement over what you had. A average to above average paint job. They do offer upper end paint jobs but if you are going to drop 2000 – 3000 dollars, take it to a custom shop. That’s my opinion. Don’t bitch and complain about the little stuff when you drop 400 – 600 bucks for a complete sand, clean, mask, paint and detail. I mean come on people.
On that note, I had my 1969 Dodge A108 Van painted here recently and I knew it was gonna be a task. Not only did Bev give me a fair price, she went out of here way to have her guys knock out some extra prep spots without gouging me or my wallet for it. The job itself was good. Not great. Good. You get what you pay for. The service was outstanding. Bev is very personable along with her assistant manager Troy. Everything was done on time. They even arranged transportation for me to get back home when I dropped it off and gave me a few days extra to pick it up when I could not get there right away and that’s a big deal because space is limited there.
All in all? Solid experience. Good honest people. Fair price. Pretty good paint job.
As for the women that is complaining about the «expecting» comment then disrespecting Bev by saying «She’s no bikini model herself»? Calm yourself woman. Some things you just gotta laugh off. If that bothered you that much, hit the gym and mix in a salad or two.

I entrusted my classic 67 bug to Beverly and wow, she went above and beyond to make me happy! Bugs are pretty hard to paint, especially the inside but she took on that challenge and I get compliments everywhere I go. I’ve come to know and respect Beverly while being a customer and have gotten to know her very well. She really cares about people and knows this business very well. I was referred to her by a respected bug repair place (JMG around the corner). She even gave me touch up paint for future spots which is that extra special something something that distinguishes them from others. On many occasions, they have had to drive me back home (my car paint project was an indepth one so it required several sessions).
So after reading the reviews on Unilocal,I asked Beverly what happened.
Following up on the «expecting» comment on Unilocal,Beverly really is a family oriented person and was just trying to share the joy. Look, I’m not bikini model either and I have a spare tire as well, but I think its poor of Allison L. to judge Beverly’s good intentions. OK, she made a mistake and you have a belly… get over it! Maybe you and I should go to the gym more. But to then insult her online, shows poor judgment overall.
Regarding the review from K.C.: What he failed to mention is that he pulled out a KNIFE on one of the customers (who does that in a public place?) so of course, the customer picked up a chair to DEFEND himself. Normal people who are unprovoked don’t just go picking up chairs so SHAME on you KC. Crazy people do crazy things. You pulling a knife on a customer caused the customer to pick up a chair and so why are you trashing Beverly on Unilocal? It makes no sense.
As far as I’m concerned, Beverly and Troy are a great team there and are conscientious about giving the best service. I highly recommend them and I suggest that Unilocal take off these unfounded reviews.

I went in to pick up my freshly painted car, I asked Beverly to look at some spots on the car with me. She asked a repeat customer to compare paint-​job quality with me. When i told him I didn’t want to hear from him, he became irate, cussing, yelling out accusations, then, inside the office he picked up a chair over his head like he was going to strike me with. I dont understand why Beverly would suggest i speak with such a person. Paint job was average.
Update;
No weapons were ever brandished. If that was the case I’m sure anybody would’ve called the authorities, I asked if they have audio recording on there cameras, and asked if they had that customers info, Beverly said yes. A guy just got his feelings hurt because I didn’t want to hear what he had to say and started making threats against my life when i didn’t «shut the f*** up» as he told me to.

Very professional and polite. Ms. Beverly took outstanding care of me and my vehicle, I was amazed with the job they did on my SUV. I dropped it off and she told me when I can pick it up and it was ready when she said. I was in and out with no problem or hassle. I have no complaints I thank you Beverly for the outstanding service.

This place is completely unprofessional and disrespectful to their customers.
As Troy was typing in my information, Beverley asked me if was «expecting». Troy said that I would be leaving my car there overnight — but she meant something completely different. She asked if I was expecting a BABY!
I was pretty sure it was common knowledge to never ask a woman if she was pregnant.
So she basically called me fat — and she’s no bikini model so I don’t know what she was thinking.
After leaving and thinking about it, I went back to get my car because I did not want to give my business to such rude, unprofessional people.
I will tell everyone I know not to go here.
I hope she was written up for losing $ 400 worth of business.
Absolutely ridiculous — thanks for ruining my day and making me feel bad Beverley!
I will be leaving bad reviews about this place anywhere and everywhere I can.

This place is so crooked! I had my truck painted here but they never called to let me know it was ready. When I called them they said they tried to call but there was no answering machine (uh it is a cell phone and I have voicemail). When I got to the shop to pick up my truck there were several areas that were bubbling. They told me to bring in back in a couple weeks because the paint had to cure. I took it back a couple weeks later. Again they didn’t call me to let me know the truck was ready. I called them and they gave the same lame excuse about an answering machine. Really? I have had my truck back for about 2 months and it is staring to bubble in the same place. Went back again and they made me wait around for about 45 minutes. They told me Beverly had to help me. When Beverly finally got to me she said there was nothing they could do because the warranty only covers fading. They said the reason the paint was bubbling was because the metal was contaminated. Beverly said she called the owner and he said that she couldn’t do the work unless I paid for it. Obviously I am not going to pay them for any additional work.
Completely unprofessional.