Robinson Owen L MD

I’ve been taking my grandmother for checkups here for years along with my father. Doctor Robinson Owen is like family to us. Just like the comments below, Doctor Robinson is so caring and understanding. This review is mainly to the nurses. They never cease to fail how awfully rude, impatient, and uncomfortable they make others feel. I’ve talked to them in person and also on the phone– they really don’t seem to care about what the patients have to ask or say. I just don’t understand how the dynamic works there. If Doctor Robinson can be so caring and patient, why can’t the nurses be too?

I like Dr Robinson, a real nice guy. knows his stuff. He’s a little too busy I think. I did request to see a dietitian and that never happened. When I first started going there, he seemed less hurried. I think maybe he’s taken on too many patients because he is good or I wouldn’t have traveled 20 miles to see him. The reason I’m changing Dr’s is (besides having too many patients), the staff is rarely cordial. They just never seem happy in the 20 years I’ve gone there. They need to work on their phone manners too, which can sometimes be abrupt. Also, there’s nothing modern. No email address. An answering service instead of a voicemail. Nothing like talking to a complete stranger about your illness right? You should be able to give messages in your own words. The office is behind the times. They need to paint the office. Give it a facelift. Put a TV in with helpful advice while patients wait. Change those old pictures! Give it a more positive atmosphere. It’s dreary and shouldn’t be. So, with the advice from my neighbors and a Unilocal search, I found a good Doctor with modern facilities. They even have a dietitian in their office… and the staff is very happy.

So far so good. I took my dad here to get him situated as he hasn’t been to the doctor in too long. I felt our visit was a little rushed but I think the doctor did want to help. The nurse who took his blood was rude as can be and was not a nurse who puts you at ease. When people go to the doctor, it’s scary, it’d be nice if she remembered that. Ugh just thinking about her, makes me upset. The lady who checked us in at the front desk was also kind of rude. Not sure whats going on with the ladies at this office but I hope our next visit is a better one.

Dr. Robinson is the best. He is so caring and you feel like you are the most important patient of his day. He is very gentle natured and very much wants to help the people that come to see him. His staff are very competent and have been with him for ages.