Sit ‘n Sleep

I just got my new mattress delivered today. They called me 24 hours in advanced to give me a delivery time. Erik and Fernando were right on time. I would definitely order again!!!

The delivery was right at the beginning of the window given, which was great. The delivery gentleman on Truck 75 (T75), Erik and Fernando were extremely professional and quick.
We purchased a platform bed and when Erik first came inside to see where he was going to be placing the mattress, he professionally recommended that the box spring was not needed so we declined it. It would have taken away from the overall look of the headboard. He has a great eye and was right!
Thanks again to the fast, great and professional delivery men Erik and Fernando.

Antonio and Alan did a great job setting up our bed. The entire process was very smooth. I highly recommend purchasing from Sit n Sleep.

Great customer service and practical advice from Gabriel Adewale. Incredibly knowledgeable and helpful!

I just reviewed Jeromes… read my last post.
Called sit n sleep and was able to get the bed in less than 1 hr… Pilar is awesome… if you want great customer service call Sit n Sleep.

Worst customer service! What kind of company doesn’t let customers choose a delivery time? They scheduled our delivery for Sunday from 5−9pm even though I requested a morning delivery time and time again. And when they asked if I want to reschedule they still said they can’t give me a time frame! What a bunch of bullshit!

Had an outstanding experience on the telephone center with Gabriel this evening. He was very informative, patient, resourceful and without a doubt delivered the BEST customer service I’ve had in a long time! We are so happy with our purchase and even more excited to receive our new Stearns and Foster! Thx Gabriel

My sister recently had 2 strokes and was being moved to an Assisted Living facility in Santa Monica. She needed a full size bed. After checking several sites I called Sit ‘n Sleep and was fortunate to be connected with Gabriel. What a LIFESAVER he was/​is! Gabriel discussed various mattresses at length. Gabriel was so patient and informative. I live in the Bay Area so I was setting this up long distance. I called Gabriel back he following day to place the final order. When I arrived in Santa Monica, the bed was there and my sister was THRILLED… as am I. A huge THANK YOU to Gabriel at Sit ‘n Sleep online in Gardena. HE IS AN ABSOLUTE GEM and I will readily recommend him to others! Paula L. 4÷7÷15

Sit n Sleep customer service is superb! I just called in to ask about the delivery fee and I ended up with a mattress at my doorstep the next day! I was dreading the whole mattress buying experience and Sit n Sleep made it a breeze thanks to Gabriel! Thank you so much, I will definitely buy more mattresses from Sit N Sleep by calling in and talking to Gabriel… he knows his mattresses and is very patient and easy to deal with! Thanks again :)))

I placed a big order for matresses, steel frames, safe, etc online and was contacted by Gabriel Adewale (Phone) & Kevin Young (e-​mail) of Sit-​N-​Sleep Inbound Sales Dept. Gabriel was very thorough and prompt in respnding to my questions & expediting my items’ shipment. He was very helpful, courteous, and went out of his way to make sure everything progressed smoothly & trouble free. Kevin followed up with billing information & shipping by e-​mail and was helpful. I had a slight problem with payment method as Sit-​N-​Sleep neither accepted international credit cards nor cashier’s cheques. Gabriel worked relentlessly to resolve the issue and I was directed to an alternative store nearby to eventually make a credit card payment that went through. The products are excellent quality, reasonably priced, packing was good, and shipping was efficient. Their installation staff were courteous and quite helpful and keen to serve. Kodos to all of them.
(Sans Accounting Dept confusing policy on Credit Cards & Cashier’s Cheques!)

After trying hard, for several days, to resolve an issue with a damaged mattress I received 4 days ago, representative Angie Esteves told me today that my mattress will be replaced and deliver tomorrow, if you have a problem ask for Angie, she went straight to the point and was able to find the decision on this subject.
Thanks Angie for your help!

Let me start by saying our experience with Eddie at the WC was fantastic!!! He was definitely the high point of my experience with Sit N Sleep. Customer service and the delivery department however are a totally different story. We purchased quite an expensive mattress set and were informed that one of the box springs was short and on back order. My mattress and one box spring were delivered on Sunday the 10^th. I was informed that the back order would be delivered on Tuesday the 12^th but never received a confirmation call for the delivery. After reaching out to Eddie he informed the delivery would actually be made weds the 13^th and that I would be receiving a confirmation call, I did not receive the call. Weds I had a voice mail from Chantelle a SIT N SLEEPS delivery center stating the truck was there and would be leaving because there was no one there to receive the box spring. Of course now it’s my fault that they didn’t call to confirm the appointment and now my delivery will be made Thursday. After being transferred to the CSR dept to basically tell me that it was my fault that I didn’t take the call (that the truck was there) and I was out of luck. So basically Sit N Sleep will deliver whenever they feel like it and won’t confirm a delivery appointment. You can’t speak to a manager with customer service or get a number to call corporate to lodge a complaint. This will be the last time we purchase anything from Sit N Sleep and I will let everyone I know what a crappy experience I had with the customer service and delivery department. The worst thing about this whole situation is that you can’t get to a manager to complain.

I’ve been waiting for my 2^nd delivery of a mattress today. Yes, I received a call the night before– my window is suppose to be from 3pm to 7pm. I get a call from from a delivery rep around 2:58pm telling me that in an hour the delivery will be there. 2 hoirs have passed and nothing. I call customer service and the rep stated that they arrived at 4:12 but left because no one answered the phone. This is ridiculous! I’ve been in my apt. The whole day with my phone next to me. I’ve missed a whole work day for this. She said I need to reschedule. Next day available is tuesday. Now, I need to ask for another day off. I’m very annoyed right now with the delivery dept. Very disappointed. I will edit my review after Tuesday.

Giving Kudos and a compliment to Customer Service Representative Gabriel (xtn: 1221). Very professional, courteous, and he went the extra step to make sure I was a satisfied customer. I called in regarding a problem I was having with my mattress and Gabriel was great in assisting me and informing me of the options I had for being a valued Sit N’ Sleep customer. I have purchased 2 mattresses from this company. Gabriel set up an inspection and after it was complete, he did a follow up outbound call to inform me I was eligible for a replacement mattress. I am very happy because I was starting to have back pain due to the problem with my mattress. I work in a Customer Service call center for a healthcare company, and I know a good representative when I hear one, like Gabriel. Thanks Sit N’ Sleep!

We will never shop at Sit n Sleep again. Their customer service, delivery, and warranty program is a huge disappointment.
After purchasing our first mattress at Sit n Sleep, we discovered that the mattress had some serious issues. We contacted customer service, and no one would return our call, or send someone to inspect our mattress. We continued to contact them, and by the time we finally got someone to listen, they told us that our Warranty «just ended». In reality, they waited until our warranty expired to get back to us. They even told us that there were «no notes» in their system that we called.
Do not let their advertisements fool you. They say they are all about great customer service, warranties, and 100% gaurantee — but they did everything in their power to get out of honoring their warranty policy.
My husband and I have been back and forth with their customer service department for 6 months — then they finally honored the warranty and gave us the exchange.
Trust me when I say you should not have to do this with a mattress company. It was a horrible experience.
So, what did we do? We gave them a second chance. We went back this past week to pick out another mattress. The manager at the store made the process very simple for us and were quite pleased, until…
The delivery process begun. They call you the night before (between 6−9pm) to tell you what 4 hour time frame they will be arriving (between 2 — 6pm). So, my husband took off work during that time to be at the house. They never showed up. We called Sit n Sleep at 6pm to ask them what happened? Their response…
«Oh, they are running late.»
They had a 4 hour time frame (ridiculous), and did not have the courtesy to call when they are 15 minutes out, or to let us know that they were running late and would have to push back the time. This is so unprofessional. They really should have dispatched that they were behind schedule for their customers, so that we are all not at home sitting around waiting for 4 – 5 hours.
We called customer service — No one showed any concern. We called the manager at the store we purchased our mattress from — and she showed no concern. It seems as though after you make your purchase, they could care less about your experience.
If you don’t believe me… read all the other reviews on Sit n Sleep store locations.

Sit N Sleep customer service Ricardo Lares went above and beyond, he is so kind and caring. He is the best. You only run across a handful of
exceptional people in a lifetime and he is definately one! He is a diamond, a star, and I can never thank him enough. THANK YOU SO VERY MUCH RICARDO, YOU ARE TRULY ONE OF THE BEST!
Sandy Lawhorn