Thompson Trophy

Love the business, very nice people, they are very profecinal I just simply love their work

i order and paid for a name plaque for a friend of mine. she just received this position and i decided to have it made for her as a gift. i ordered it and was told it would ready for pick up on thursday the following week. on friday of the same week i placed my order, i received an email showing the wording on the plaque. the email also stated to review and send it back to them by 4:00 p.m. or my order would be delayed for pick up monday. i was a bit confused. i even got a phone call stating that my order was ready for pick up. i entered the shop and there were two ladies sitting behind their desks. no one ever greeted me. one of the ladies said here for pick up. i said yes. she went and pulled my original paperwork. she went in the back and came back and laid the box on the counter. she then said here is your order. i took the box and opened it to find out that it was not what i ordered and paid for. all she could say was it is not what you ordered. never once did she apologize for their error. just said let me find out when you can pick it up. i work in retail and good customer service is very important. i then told her that i did not have the time to keep running down here. she needed to check to make sure it is right and then call me. i told her that is how you do business. they do good work but the workers need to be trained in dealing with the public in a more professional, personable and compassionate manner. taking responsibility for «your» mistake would have really been nice. also, greet (hello, good morning/​afternoon/​evening) the guest before asking what they need. stop being so rude. learn and show some manners (say thank you, good bye and apologize for your mistakes).

Thompson’s is a GREAT small business. Very accommodating and willing to work with its patrons to ensure quality products at affordable prices. Although my organization’s has a great relationship with them, I’d never worked with them… so when I came in with a RUSH order, they worked to ensure my expectations, budget, and timeline were exceeded. I’m thoroughly satisfied with Thomspon’s and will look to them for all my trophy/​plaque/​medal needs.

Trophy looks amazing.
It’s a family ran business and they are extremely polite.
The reason that I gave them a low review is because the lack of communication. On the day of pick up, they still hadn’t gone to pick up the parts that they needed, they failed to communicate this. I arrived at the store and they informed me that it wouldn’t be ready till the following day. They also started the work before I had approved the dimensions of the writing. Once again exceptional work (just communicate with me). I will however use them again and see how they do.

I had to update my review! So I purchased 3 plaques last week, and as I said I purchase plaques from Thompson every year and my organization has been doing business with them for about 20. I, yes ME, lol I messed up the wording and spelling on one of the plaques this was completely my fault I just wasn’t paying attention when I rushed through the proofs and I emailed Thompson to tell them I needed a new one and asked for the cost and lead-​time on the replacement plaque. Cindy the owners daughter called me (no email) she called and said they’d be happy to remake it for me and even offered a discount on the new plaque! You have no idea how happy I was, since it was my fault I would have to pay out of pocket. This was beyond anything I could have expected or asked for, and they are remaking it in less than their standard lead time! I’m a daddy’s girl so I love that the family works together cindy’s a sweetie and so is her dad, when picking my plaques up last week I lost my ATM card and needed to pay with check (they don’t take personal checks) but he made a onetime exception and took mine. Simply awesome people and awesome customer service!!!