United Checker Cab

Would give ZERO stars if possible. They deserve NEGATIVE stars.
The 1 star is for the nice customer service rep I spoke to when I filed my complaint.
I took United Check Cab #1418 from LAX to my apartment in West Hollywood today after a very long flight from Southeast Asia. I’ve had issues with cabs at LAX before (not just United Checker Cab, but I’ve encountered this with just about every company) regarding hassling me for cash at the end of the ride instead of accepting my credit card. I asked the LAX Taxi supervisor at the taxi line if this cab would give me a hard time about a credit card and he said no. The ride to my place was pleasant enough even though he kept talking hands-​free phone calls.
At the end of the ride, my driver asked for cash. I told him, no I am paying with credit card. He asked me again for cash and I repeated that I am using my credit card. That’s when all niceness ended. He got out of the car WITH THE METER STILL RUNNING and retrieved my bags from the trunk and left them at the back of the car, and then got back in the cab and turned the meter off. I used my credit card on the machine in the back and he gruffly handed me my receipt when the transaction was completed. I was putting my receipt and card away and trying to gather my belongings when he asked if I was done yet. I said «just a moment, I’m gathering my things». I looked to the side of the car where the curb is and didn’t see my items so I asked him where my suitcases were and he points to the back and says «back there». I get out and see he’s left my suitcases at the back of the cab, in the middle of the street. Still trying to be polite I said «thank you» and he says nothing and drives off.
I don’t deserve to be treated with such disrespect. My belongings don’t deserve to be treated with disrespect. I am fed up with cab drivers in this city hassling their fares for cash at the end of the ride and in some cases, even lying and saying their machine is broken and then offering to drive you to the nearest ATM for free so you can get cash. That is completely unacceptable. It’s behavior like this that pushes people to use Über & Lyft. Since they are not allowed at the airport yet, I am stuck using cabs to get home from LAX and I continue to be subjected to disrespectful, harassing behavior.
If cab drivers don’t want to accept credit cards, they should find another profession.

Lets just say I waited for a mini van from 1:40 pm to 4:09 pm and a small taxi cab showed up!

This cab company employs the worst of the worst. One of their «drivers» cut me off at LAX airport and damaged my car. Proceeded to get out of the car and LIE in front of police that I got in his lane and continues to lie about it to his employer and insurance company so he would not be at fault. Then the company would not release his dash cam footage because «they don’t have to»…not suspicious at all. Called many times to make a complaint against the driver to his supervisor and did not get one call back or any apologies for their driver telling me to «F off». Completely awful

They’re scheduling through a wanna be Über and Lyft app called Curb based in Utah (per the driver). First time they were 45min late to pick us up. That driver said she assumed someone closer would
Pick us up. NOPE.
This time we made an online reservation for 9pm. 9:20 we’re still standing outside waiting. We call and find out they forgot to let us know there wasn’t a driver available. This driver tells us the computer said 9, then 9:30, then cancelled, then two calls for ASAP.
Thanks for almost making me miss my flight. To my wedding. Going to use a shuttle from now on or drive myself. No wonder cab companies are falling to the likes of Über and Lyft.
UPDATE: Call center guy LYING saying we called at 9:30 asking for a cab at 9:30. Telling the driver IM lying. Too bad for that POS I have my reservation in writing because it was made on the computer I didn’t call in like he claims. Driver asked him to talk to us. Chicken sh** hung up on us.
This is the customer service you can expect.

Negative stars. Negative! Nay, nyet, no, non! Use Über, use a neighbor, use anything but United Checker Cab service.
I ordered a cab to pick me up the morning of surgery. That’s all I needed, just a one-​way trip. 20 miles, fifty bucks. I had a friend picking me up in the afternoon. I ordered the cab two days in advance. I asked the dispatch woman if she was SURE the cab would be there. She said, and I quote, «absolutely.»
No cab. When I called, Dispatch said they were looking for a cab to send over. Looking? What did that mean — that I might get one in the next couple of hours? I was horrible, I admit. I did not curse though. I could simply not believe that at 7 in the morning, with two days advance warning, they couldn’t have sent a cab to my house, which isn’t very far from Gardena. I panicked. I was scheduled to be at the hospital in one hour. I cancelled the cab, intending to drive myself — but I called Yellow Cab instead. They said to call United back and speak to a supervisor. I did. It was worse. The supervisor said they never guarantee that a cab will pick you up on time. Wow.
So I drove myself and had the added pressure of trying to figure out how to get my car back home. Nice peaceful morning on the way to the OR. Thanks, United Checker. I’ll never forget you and I’ll never send flowers.

So I had a horrible, horrible experience with South Bay Yellow Cab. This time I decided to call United Checker Cab and was pleased with the taxi driver’s courtesy and kindness. You never really know who you are going to get, but considering I used this service twice in a day, I was happy that I was treated with respect each time.

Save yourself from a horrible experience and go straight for an über. This man was the by far the rudest and WORST!

Every. Single. Time. I get into a cab they give me hard time about using a credit card. Get a clue. This is 2015. If you don’t want people paying with credit cards. DON’T ACCEPT THEM! This is why über is crushing you. Because your drivers are so unpleasant. The whole experience is unpleasant. Very disappointed Über can’t pick up at LAX and I’d never have to ride in a cab again.

I normally don’t write if there is nothing good to say but the guy asked for extra tip so here…
Driver harassed me for more tip, I thought he was going to punch me or something while he kept yelling at me, it seems that 15% is not enough, and with those demanding manners who will want to leave anything at all?
Are we not paying them enough for driving us already? Tip for driving?
Even after his unacceptable behavior I still left the 15% which normally I’d say… and leave nothing because there is no reasons for it after that.
So here is the extra tip:
There are ways to get people to leave more tips, it’s a matter of knowing how to ask.
I have never had this experience in the past but I’m sure that is more often that it seems.
And we wonder why there is violence in this city… I hope he doesn’t find a heated person who won’t take his attitude.

The cab driver didn’t have a meter… That’s the first red flag. He said there’s a flat airport fee of $ 35. Are you kidding me? I live 7 miles from the airport! SEVEN! That boils down to $ 5 per mile! GTFO! NEVER USING THIS CAB COMPANY AGAIN!!!

Found a united checker cab outside the princess cruise terminal in longbeach. Gave us a ride to rental car office. Tried my American Express card in the machine in the cab but wouldn’t take it. Driver said use another so I used a MasterCard and it worked. A week later these two card numbers were used in Las Vegas for a total of $ 6,000. The cab company said they could do nothing about it. Wish I had used cash for the $ 25 fare.

After the operator gave the driver the wrong location, our cab was cancelled on us. We even saw a cab circling in the same shopping center as us, but it eventually disappeared. This was after we received a call that the cab had arrived, except, it hadn’t.
We were then dispatched another cab which we waited another twenty minutes for.
Very unreliable service.

They arrived on time, and were polite. The cab could’ve been cleaner, but he did actually fuss about accepting my credit card for the fare. Kept saying, «please no» but I’ll be damned if I’m not using the company card when it’s a business trip.
Eventually he relented, but what was really weird is he swiped my card up front, then he asked me to do it at the terminal in the back. The next day I received a call from AMEX stating someone had tried to commit fraud with my card at a Phillips 66. Maybe it was his doing, maybe it wasn’t, but I hadn’t used the card in awhile, and the suspicion alone is enough for me to take away a star.

I was staying at a swanky hotel (I splurged) and this was the company they called. the driver was a courteous gentleman, older, and got me to where I needed to go; his car was very clean. And there was a credit card machine IN THE BACK SEAT and no fuss about taking a credit card.
This IS now the company I’ll call in LA.