Rad Air Complete Car Care and Tire Centers

my 1^st experience was a good one, I would work with them again

Troy worked on my car. Did a great job. Fast and friendly! Thank you!

I had a coupon for a $ 19.95 oil change and as usual, I do everything last minute. It was Saturday and realized that getting in anywhere would be a challenge. I called and they had no issue getting me in. This. Should have been my first clue. I dropped off my car and the guy informed me they close at 12 noon, so they would call before then.
A couple hours later, they called and i went to go pick up my car. I handed the gentleman my coupon and his reply was «Well, it’s going to be a little more because we had to use special oil»… The bill was roughly $ 34. Now. had this been a few years ago, i would have argued and gotten upset, but time has taught me that the $ 13 difference is a small price to pay to know to never use this establishment again. It had nothing to do with the $ 13 overage that i was being charged. it is about honesty, integrity and meeting the customers expectations. They had 3 opportunities to set the correct expectation and be fair and honest. First, you could have mentioned this on the phone when I called to make the appointment, second when i dropped off the car and third you could have called before performing the work to let me know that this special magic oil that you were putting in my car has an up-​charge.
It looks great from the street, clean inside… I would have never expected this type of business tactic from a place like this. This is a great example of judging a book by its cover. If it was so easy for you to over-​charge me $ 13 on a $ 19.95 oil change, I shiver to think what you have overcharged on major repairs. I especially liked the final touch of you taking my coupon, even though you didn’t give me the discount.
I wish all my lessons in life came at such a cheap price.