Albertsons

I ordered a graduation cake online one and a half weeks in advance. I picked out the design, colors, and wrote out the wording for the cake. I was unable to pick it up so I had my mother pick it up. When she got home I was in utter disbelief at the first site of the «cake.»
First, the colors were not what I chose. I had picked blue and YELLOW. I got blue and GOLD. Ummm… how can you not know the difference between yellow and gold?! I mean, we learn primary colors in kindergarten if I’m not mistaken!
Second, the center square with the wording enclosed was totally crooked. Totally UNACCEPTABLE!
Third, the cake was missing most of the design features that were pictured on their website! It had only a border, two squares, and some writing on it. It was as plain and sad as a painting with no colors. I mean… it was pitiful.
Fourth, it was as dry as a bone. I ordered it a week in advance, as mentioned above, and my guess is that they made it way too early so it had been sitting there drying out by the minute.
So, after I looked in complete dismay at the horrible representation of the so called «polka dot graduation cake», I called them to see how this could have gone so wrong. I first spoke with the «cake designer.» He said that when you ordered online that they cannot see the actual picture of what the design looks like. Seriously… WTF! I’m sorry, but how are you supposed to make a cake and design it according to the customer’s choice if you CAN’T EVEN SEE THE FREAKING PICTURE! Isn’t that the WHOLE POINT?!
I then proceeded to explain this to him and he gave me a lame excuse that he’s been trying to tell them (whoever them is) about this forever.
I then asked to speak to the manager of the bakery dept. He got on the phone and I gave him a piece of my mind and told him what the designer had told me. He explained that «oh they could in fact see the online pictures but he had to show the designer how to bring them up.» My response to that was that he should better train his crew because that is horrible service and how are you supposed to design a cake if you can’t see what the customer has selected? His excuse was that he had just been moved to this location and has only been there for two weeks.
I was furious, to say the least. This was for my daughter’s high school graduation! This is a once in a lifetime event! The cake was to be an important feature and should have been exactly like the design I chose. What is the point of the online ordering feature if they cannot get it right and if they totally IGNORE the preferences?! I mean… they didn’t even get the colors right! COMPLETELY UNACCEPTABLE! My nine year old niece could have done better than this. It was supposed to be for a celebration, not for a funeral. It was totally drab and gloomy. I thought to myself, wow, who in their mind would finish this cake and say «ahhhh perfection!»? Would they have wanted this poor excuse of a cake at their daughter’s party? HECK NO!
This is the FIRST AND LAST time I will ever shop at this Albertsons. You live and learn.
If you are thinking of ordering a cake from this store… PLEASE SAVE YOUR MONEY! Even the most novice person would do better!

great sales at times
i love the 10 for 10 deals, i like the healthy foods labels relating to your grocery health benefits kudos

This is a review for the supermarket only-​the pharmacy here does have issues. This store is near the house and has a nice beer selection for a grocery store. I think that they also sell food stuffs but I can’t really ever get much farther than the beer aisle.

I had to fill prescriptions for my son and myself both, for different reasons; the medications were nothing alike. I went to pick up these medications and was told my sons was not ready and they only had a partial fill of the generic of my medication. I asked when the generic for the medication came out and was told a recent date. I was pleased UNTIL…
Yes, this is a biggie… May I take the 1 star rating away and give them a «NO star» rating… My prescription WAS NOT MY PRESCRIPTION!!!
I asked to speak to the pharmacist, who insisted it was correct because that was what was in the computer– he did not need to check the paper scripts. I asked what my son’s was being filled with and it was an antibiotic that he is FATALLY ALLERGIC to. He stopped breathing and turned blue when he was a baby and used this medication. My prescription was filled with my son’s prescription, his with another patron’s, and lord knows whatever else was messed up.
I figured this out, but the pharmacist refused to pull the hard scripts until I walked to the front desk and got the store manager that forced him to do so. I was not asking him to show me the records of others, just for him to check them to ensure all of our safety. I even tried explaining this to him.
I refuse to use them, now. A pharmacy, or any medical facility, should have NO qualms with US wanting to make sure our treatment is accurate. WE have every right to ask if the doctor or pharmacist did, or does, a proper check, in our presence, to ensure our safety and health.