Double Eagle Sprinkler

I was impressed with the water conservation they touted so I called for an estimate on a new install and was quickly called for an appointment. The salesman was friendly and seemed to know irrigation. I accepted the bid and gave half payment in September of 2015. It was relayed to me my project was 4 – 5 on the list and they are about a 4 weeks out. Texas saw lots of heavy ran which delayed the install but I never received ANY calls to inform me. I gave the benefit of doubt and waited ANOTHER month. I called assuming I had been taken, but the owner/​manager (?) confirmed they are delayed do to weather. I explained if they could contact me to keep me up to date. Another month goes by and I make another call and hear the same story. They are behind and I am still in the same spot. I mentioned I feel like I’m getting the run around and worried my money is gone. The manager/​owner explained as in the previous call they still have to get the permit and I will get an email when they come to ‘flag’ the property for utility lines. Fast forward to Jan 2016 from September (still no communication), but this time I noticed some irrigation supplies left on the property. I had no clue. I never got a call. No email and no contact of when they will install. few days go by and surprise! I get a knock on my door. My weekend off where I have many things planned is ruined. The crew is here to install. I know it couldn’t be the install crew’s fault but now I was forced to reschedule all of my appointments and sit home for two days. The crew worked hard in the cold and at the end explained how to function the control panel. I hope the company follows up on warranty work as it came with 3 years, but based on the lack of communication — the office is not being manage properly. I feel like I could have also gotten a better deal on the bid. After the install, I didn’t even get a follow up call to see how the install went and/​or if I had any questions or problems. Bad customer service for being uncommunicative. I hope I don’t have problems with it.

I have used Double Eagle twice in two years and both times the service was excellent… once for a control valve replacement and once for sprinkler head replacements. They arrived on time both times. I highly recommend Double Eagle for fast, efficient reasonably priced sprinkler service… Jay Sullivan

«I loved the service! Loved that they were responsive to my needs and that my lawn and I didn’t have to wait weeks to have a sprinkler head fixed. Thank you!»

My husband and I have been using Double Eagle since we purchased our house two years ago. They are friendly, professional and consistently do good work.

I’ve used Double Eagle for a few years now and have nothing but good things to say about them. During a recent issue we had at the house with our system, they could have told me that I needed to replace the entire system. However, they showed me all of my options, even ones that wouldn’t benefit them.

Called to make an appointment for sprinkler repair estimate. First phone call went fine, then I received email confirming appointment, it did not have the time originally requested. I called back to correct to desired time, after some clarification, later appointment confirmed. Shortly thereafter, I received another email, confirming yet again, the wrong time frame. I promptly responded to email, in the hopes that a message would clarify desired times. As I am home waiting, I call company to ask if someone was coming, because it was 20 minutes until end of time frame and had not received a call. I was put on an extensive hold, only to find out that estimates are not free. (Not an issue, I was willing to pay for the estimate.) I was then told, it would be 35 – 45 minutes before someone could get to my house. I canceled, and no, I do not want to reschedule. After that phone call, I received an email from them stating that their person canceled my 1 pm appointment (I requested 3−5p). I made initial phone request by phone 5 days prior. Very unreliable, disappointing, and a waste of my time.

Would not recommend service — did not arrive on time for either appointment and did not call to advise homeowner. Time is precious and if you can’t arrive on time, I am moving on to a company that can deliver.

«Talk to Robert on the phone, very professional and he even tried to help me with the problem I was experiencing with the sprinkler system over the phone. The guy arrived withing the time frame, very professional. I loved the service and will definitely call them again!»

This is the third time we’ve used these guys, and they’re great. Very nice and easy to book over the phone, and no trouble getting a convenient appointment. They also tell you who will be coming, which is nice.
The first time, they did a full system checkup and made sure everything was working efficiently and programmed correctly. The last two times they came our for system repairs, it was nice because they already had all our information in the system — felt like they remembered us and valued us a repeat customers.
Nice group of guys, always on time, and the prices seem very fair.

Double Eagle totally took care of us! Chaz came out and walked through the yard plan with me and explained every step. They were quick, affordable and very nice to work with! I would defiantly recommend them.

These folks designed an efficient affordable system. They provided excellent follow up and training. They came back in 6 months to make sure everything was working perfectly and the coverages was exactly where it should be.
Great job Robert.

I called at 8 AM to have them fix a sprinkler system that wouldn’t shut off. They said a guy would be out between 3 pm and 5 pm. I received a call after 3 saying that their truck broke down and they couldn’t make it.
After explaining my situation the guy came in his own car but couldn’t fix anything since he didn’t have any tools or supplies. He then called his boss and they said another guy would come out.
Four hours later still no one arrived. I called the first guy’s cell phone and he gave me their emergency number. Called it and no answer. I left a message and no one ever called back.
After calling back a few times I gave up and called someone else.
I’d think twice before calling them for service. They left me hanging all day with a sprinkler system that would not shut off. I could’ve called someplace competent that could’ve had it fixed in an hour.
Buyer beware.

Great HONEST service. Fair price on service rendered. I would do business again. Owner was very nice over the phone. His guys showed up in a timely manner.