Omnikey Realty LLC

OmniKey is a family owned business that will really make sure to take care of your property needs. They have so many properties to chose from that you are sure to find the right one for you. The owners and staff are honest, hardworking and will cater to your needs.

We love the staff and Owners of OmniKey. The inventory of homes to lease, own, or invest is large. The team is very experienced. With the quarterly checks they perform on the properties we know our property is well taken care of.

Easy for out of town people to be able to rent there property.

I currently lease a property in Murphy, TX that is managed by OmniKey Realty. They lost the lease renewal I hand walked into the office 2 months ago. They have charge late fees for the $ 100.00 difference between the $ 2099.00 lease amount and the month to month payment. The total amount due this month is $ 2489.00.
Called and left several messages for manager via voicemall and office staff regarding the late fees and lost lease. To date no return calls or adjustment to my statement. Call the property owner almost a week ago and she seem to have problems get ownership to respond. I have to assume the OmniKey fail to reply to property owner’s request to date.
Note: OmniKey is quick to send eviction notices for any late payments and can’t seem to reply to tenant or property owners request.

We have been using OmniKey Realty to manage our Uptown townhome for the past several years. Traveling, lack of time and simply living life had called for a need to bring in a property management group to handle the leasing process, background checks, repairs that come with owning a property and renting it out. To be honest, we really had no complaints over the years which does not reflect a good job on their part, but rather our hands off approach. We didn’t reach out unless it was absolutely necessary and assumed they were doing their jobs. It was not until we recently decided to move back to this unit ourselves that we noticed that they were the most incompetent, unprofessional, non-​responsive management teams around. The lesson here? Cheaper is NOT always worth the headache.
Why the frustration? I could go on forever, but here are the major issues:
1. They are NEVER in the office. If you’re lucky the receptionist will answer (she’s friendly enough– just don’t call during her 2 hour lunch period because it will go straight to her automated voicemail). If she does answer, she won’t be able to address your issue in any case, and will likely forward your call to Leah or Lisa (owner/​manager). And these two will either a) be at lunch or b) not be in the office regardless of what time or day that you call. It’s absurd.
2. Want to leave a message for either of them? Go right ahead. No matter how urgent you insist the issue is, don’t bet on getting a call back. …and I don’t mean a same day call back (that would be too much to ask), they won’t call back EVER. To date, we are still waiting on a response from last week’s multiple calls on our missing mailbox keys that we never received upon moving in over 3 weeks ago! Not to mention we NEVER got our front doors keys despite driving all the way to their new Garland office to get them. To date, we still have not gotten them and had to go through our HOA instead. Absolutely ridiculous.
3. They pretend to be cautious about the law, but even when I advised that I am a licensed attorney, they could care less. Simply refusing to call back about our courtyard key, our mailbox key, address our former tenant’s security deposit issues and address make-​ready repairs have made the process of moving that much more difficult. This is just unnecessarily ongoing and exhausting.
To date, we are still waiting for these issues to be addressed. Avoid this management team at all costs. Frustrating beyond belief and we just want to be done with them. Unilocal reviews don’t lie. I’m not the only one.

I am so relieved to see that I am not the only person that had an excruciating experience with Omnikey Realty. I was feeling like a complainer or in some alternate reality where the customer doesn’t matter. ( Unilocal says I’m the first to review, but click on the link below and you will see very similar customer experiences). During my entire lease, I experienced repeated problems ranging from disrespectful and careless customer service to drastic faulty repairs to the rental. The customer service is just horrendous and they are apparently known for lying. They don’t communicate or return phone calls and have their administrative assistants make up reasons why they are unavailable. I would include names, but I’m not that petty!
When you are finally able to get them to address an issue, they typically responded by trying to convince you that you’re wrong or agreed to something that was not discussed. For instance, when returning my deposit refund, the document stated that I didn’t return the garage door remotes. When I called about it, they outright admitted that I did but I owed them for a garage door installation from almost two years ago. That is a whole story in itself given that they showed a property without a garage door opener and never once thought to inform me before I opted to rent the property. I was gracious enough to agree to purchase a garage door opener if they would handle the installation. Instead of following through with the agreement they took it upon themselves to purchase and install their own garage door opener (without discussing changes to the arrangement). I NEVER saw a bill or committed to making any sort of payment. Ironically, they have been unable to produce documentation of this agreement and are avoiding my phone calls (and keeping my hard earned money). This is only one example of the many cons they ran on me throughout my lease. They are simply crooks!!!
I’m still enraged at the way they handled ending my lease. I found out inadvertently through a phone call that I made to them. I was told I had less than 30 days to vacate the property, because the owner decided to sell rather than renew the lease. Their callous response was, «Didn’t you get the letter we sent you?» At the end of the day, it was suck it up and find a new residence. It was a blessing in disguise to get away from the stress of dealing with these unethical people.
I feel so sorry for the homeowners that use their property management services. I’m sure the owner of the home I rented lost money due to their faulty business practices and repairs on the home that only made things worse (e.g., replacing hard wood floors due to water damage caused by their plumbers). Also, like a previous reviewer they made attempts to charge me $ 50+ for things like the deadbolt being locked during their unannounced walk-​throughs. I had to start early setting firm boundaries with them and sticking up for myself, but even now I’m still fighting for my deposit a month after vacating the property. I’m sure the money for the garage is just a cover for something they messed up! There are so many other situations I could detail, but I won’t waste another moment of my precious time on a company that is simply not worth it. RENTERS AND PROPERTY OWNERS BEWARE. Do not entrust your business to this company!