Pediatrics After Hours

I saw a male dr and I was not impressed. His bed side manner is rude and talked down to me like I was stupid. As he said he was «educating me» He was looking on the Internet on his phone to diagnose my daughter’s illness and for treatment. I will never come back. I could have diagnosed my daughter by using Google too and saved my money.

The front desk and nurses were very pleasant. The facility itself is good. The turn around time is excellent… which makes sense based on the visit we had. In my opinon, the quality of care is questionable. I brought my young daughter in, on a sunday morning, as she has been throwing up and very listless the day before. The NP (you do not actually see a physician) came in poked around a little bit, did a strep test and wrote a script for zofran for nausea relief and left. We stood there thinking okay… was that it? I poked my head at the door and asked the MA if that was it and she said that we were all done and the strep test was good. Weds. night after 9:00pm, I rec’d a call stating that the strep test came back positive and she needed to get on an antibiotic. I stated that it’s been 4 days and she’s been feeling so much better, why would she still need the medicine… «because strep left untreated can cause joint and heart issues!»
It was very concerning that their was very little interest in determining what was actually wrong with my daughter. We will be heading into the actual doctor’s office today for a legit diagnosis and treatment.

I took my child on a Saturday for what I was sure was pink eye. I tried to get there when it first opened but didn’t quite make it. Unfortunately was greeted by a very sick boy and his mom. But they got them moved to the back pretty quickly. We really only waited 5 minutes in the waiting room then 5 more in the examination room. The waiting room had a TV playing some kids movies and some kids books and magazines to read. Nothing more. Everyone was very nice. I hope I don’t have to, but I would go back if I had to.

My pediatrician referred me to this place, and I’ve taken both of my boys to this clinic at least half-​a-​dozen times. They always see us so quickly– I’ve never waited more than 10 mins! Last night my son had a 102 fever, and was vomiting. Their office staff was so nice and accommodating– my son was throwing up all over their office! They helped me fill out my paperwork, cleaned up the mess, brought me a bag for his dirty clothes, and then asked if I wanted a bottle of water. The customer service is excellent!
When we got to see the doctor (which was only 5 mins after we arrived), she was fantastic. She had all of my son’s medical history from his prior visits, did a full exam, and answered all of my questions. It was a great experience. I especially appreciate that they send all of my sons’ visits to our pediatrician. It’s also nice that they always have movies playing to entertain my kids. I would highly recommend this place to anyone needing care for a sick child.

I would’ve given them 5 stars but now they have started collecting the Urgent care copay and that’s almost as much as an ER visit, I will not be bringing my children back to this place. Doctors are okay, nothing extra ordinary.

It seems like I am always needing a pediatrician in the evening or on weekends. Most of my medical needs «after hours» are not really ER-​worthy visits. Pediatrics After Hours take insurance, and the staff and doctors are terrific. They even send your pediatrician paperwork about your visit, so they have it in your child’s file. PAH is my go to place when my kids need to see a doctor and it is off hours!

While I’m glad other people had a positive experience, we did NOT! The support staff was great, the facility was new and clean, and very kid-​friendly, but the nurse practitioner we saw was terrible. My daughter had a severe rash, and I was concerned about hand foot and mouth bc 2 babies at her daycare got it. The nurse practitioner came in and looked at the rash, said that it was the worst she’d ever seen, wrote a prescription, and left. She was in there for literally less than 90 seconds, and I was asking questions as she left the room. She kept walking down the hall and barely answered them as she walked off. And she didn’t even check for hand foot and mouth. I understand that the providers in urgent care clinics are busy, but WE WERE THE ONLY ONES THERE! My car was the only one in the parking lot, so I didn’t understand the rush. I decided to take her to Acute Kids in Allen and it was awesome! The doctor there did a thorough exam, and said the prescription the nurse practitioner wrote would not have been effective, and could possibly make it worse. Turned out my daughter does have hand foot and mouth, and the dr explained how to treat the spots and gave me info to look over. Great visit! I’ve never written a negative review for anything before, but my visit to Pediatrics After Hours was horrible! If you’re able, go to Acute Kids in Allen!

Today was my first time visiting Pediatric After Hours and I must say I’m impressed. There was no long wait, the doctor was knowledgable and fast. This place is a lifesaver. My son is 15 months old so it’s important that I feel confident with the care he receives. I highly recommend this place to other parents.