Texas Department of Motor Vehicles

Employees are awesome and if you are smart you use the get in line online for no waiting time.

Never did I ever think I would give a DMV 5 stars but this one deserves it! Friendly helpful staff only add to the less than 5 minute wait I had. I used the online wait system and it is amazing! Way to go Garland! You have become a master among DMV’s!!!

I renewed my drivers license here using that new fangled method of standing in line online and then going there in person when you get a text, and holy shit is it efficient as hell.
I walked in, heard my number called almost immediately, got my new picture (with my beard at a length I can only describe as «cult leader-​esque»,) filled out my simple form, and BOOM, I was outta there son. Like, in and out in under 10 minutes.
How is that possible? I’ll tell you how. Through the awesome power of the internet. Bow in its light. Love it. It is your friend. And this friend helps you get served at the DMV as swiftly as possible. Change we can believe in.

If you value your time, check in and wait online here:
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I waited 5 minutes. Had time to put gas in the car and hit up a Starbucks drive thru. Five thumbs up for their use of technology to accommodate those that are time bound and savvy enough to use it. I logged in online at home and it sent me a text w my wait time. You can reply with these command prompts:
S — Status update
L — Leave the line
M — need More time
W — sWitch to voice call updates
N# — Notify me # min before

I have found that this location seems to be in low gear. Be prepared for extensive wait times even for the most minor changes such as a update to a license. I actually left and went to a State reps office to submit my concerns. I have requested some updates to the whole process for license updates.

I recently moved to Texas and was dreading spending hours at the DMV obtaining my Texas license. Having heard battle stories of friends waiting hours in line, I kept putting it off. I finally went online and looked at the process. The state of Texas has a lot of documentation requirements to get your license, be prepared! Once I had all of my documents in order, I put myself in line and had a 27 minute wait. I immediately got in my car and drove, I was 30+ minutes away! The system alerted me when I was 20 minutes from the front of the line. I was stuck in traffic, and decided to chance it. I could have optioned to push my time out via text, but figured they would push me in line anyway if I was late. Another Unilocaler mentioned the system being down during her visit. Same story during my visit and I decided to wait. 15 minutes later I was being processed and out the door with my new license within five minutes. Don’t forget to be nice, the employees deal with Grumpy Gus all day!

Extremely efficient if you use the «get in line online» option before you go. Make sure you download and complete the forms beforehand. You can always delay your place in the line if you need to. Very impressed.

They get 5 stars for greeting me and making everything smooth and painless. I was in and out in under 20 minutes. They were SO nice! It’s nice to see government at their best – go TX DMV.

I had to call the Texas dmv for a problem with an online address change. After being on hold for half an hour, I was connect to Terrance, forgive me if I got the name wrong.
He was kind, friendly and very accommodating. He solved my issue quickly and told me that my initial license was returned by the usps.
He issued me a new one and it was done without any hassle.
I have zero complaints, which is rare for me
The hold time sucked, but the end result made me a happy customer. He was a wonderful customer service person.
For him, they get five stars.

Having been put through the ringer at the DMV on Northwest Hwy, I wasn’t looking forward to going here.
Surprisingly, I was in and out within 20 minutes! I like the text feature that they have now. It lets you know how long of a wait you have. I’ll continue to handle all my DMV needs at this location.

Most of the lady’s that work here are very rude with ugly attitudes. It’s seems like they don’t like working here. I was next in line to get help by a customer service lady (front desk area) and when I was called to her side she didn’t even greet me, she was looking and talking to another work employee that was seating behind her while I waited to get her attention for about a good 2 minutes while she talked about her delay trip. She then standed up to get a copy that she printed out (making a fussing noise) I didn’t get her name because she wasn’t wearing her badge.
She was a bald African American lady but other then that, that’s the only thing wrong with this place! Good customer service…
(Get it together employees or don’t work at all!!!)

No one likes going to any government office, so the bar is pretty low to begin with. I was pleasantly surprised with my experience at the Garland Mega Center.
Having just moved to the Dallas area, I needed to swap to a Texas license. When looking at locations & hours online, I saw that I could «Get in Line Online» at the Mega Centers. So the morning I wanted to go, I put myself in line before leaving my home, which is located about 20 minutes away from the center. I signed up, entered my phone number, and immediately received a text message that my wait time was 85 minutes.
How glorious to know my wait time, and spend a good chunk of it at home completing chores and getting some work done. The QLess system that is used for line management has multiple functions, for example, texting «S» to the number you receive updates from will give you a status update. I texted about every 10 minutes to check my wait. One time I hit «A» instead of «S» and was rewarded with a list of functions… including texting «N#» — which will notify when you when your wait time is # of minutes. So I texted N30 and when I got my notification that I was 30 minutes to the front of the line, I left my home for the center. That’s a whole hour the government gifted me back. You can even text «M» if you need more time for any reason — stuck in traffic, whatever. Great system.
When I arrived, I followed directions to head directly to waiting Area B. There were plenty of signs, but even if I wasn’t sure, there was an employee stationed right at the front door to answer questions. When I arrived, the system had said there were just 10 people ahead of me in line. Perfect! There were even TVs throughout the facility scrolling through numbers of those currently in line.
Unfortunately right when I arrived, an employee was announcing their servers had crashed and they were unable to process anything at the moment. Many people left, but since I was so close to the front of the line, I stuck around and waited it out. I waited about 30 minutes before the systems got back running again.
The gentlemen who helped me was really friendly and didn’t seem superbly overworked like a lot of people at government offices appear to be. He administered my vision test and paperwork. He also took my photo, and even let me see it AND RETAKE IT because it was awful. I’ve never ever had someone let me see or retake a photo before processing, that was so kind! It appears that this was not isolated as most people around me took their photo twice. Thank you, DPHS, for having mercy on us.
Had it not been for the server issue I probably would have been processed much faster, but I was still pleased with my experience. The QLess system was great. I do think it’s a bit presumptuous for a government office to basically give preference to those with internet access and cellular phones… but that’s a discussion for another day.

Great use of space, staff, and technology. You don’t mind waiting if a company, especially a governmental agency, considers your time and effort. Thanks!

It took FIVE HOURS to get my DL. I arrived at 9:55 A.M. because I wanted to avoid the morning rush hour traffic. When you first walk into the building there are employees guiding you to either the kiosks or to another line to wait to speak with someone. I was guided to a kiosk. The kiosk which is a touch screen monitor asked me a few questions. After I submitted my cell phone number into it, I quickly received a text message letting me know how long of a wait I had. The text said «Garland TXDPS: Your est. wait is now 158 min. We’ll let you know when you reach the front. Commands you can send: ‘S’ Status update, ‘L’ Leave, ‘H’ Help» I waited 2 hours and 38 minutes just like my text said. I got out of there after 3:15 P.M. If you feel like wasting your day come on down to this place.
Yes, it’s very clean and nice inside, but for someone to have to wait 5 hours to receive a piece of paper with a copy of their future DL on it is not worth it. The guy who assisted me was emotionless. I think he looked at me once. Didn’t even say «hi» or «how are you today?» NOTHING. I was actually pretty patient and nice to him considering I waited for over 5 hours.
Recommendation: Arrive as soon as the place opens.

Best DMV I’ve ever been too! The call ahead system is wonderful! Called when I left the house and only waited 5 minutes before being called after getting there. If you have all of your paperwork, the you should be out of there within 15 mins of being called!
I don’t know where the bad customer service comes in bc I’ve been here twice… I was always greeted nicely and instructed what to do. Was told where to go. Plenty of screens to show what’s going on. At counter, process goes smoothly if you have all paperwork. When leaving, was nicely told to have a good day. I will definitely drive out of my way just to go to this DMV!!!
Paperwork needed:
–birth certificate
–social security card
–if married, (females) bring marriage license
–car registration
–car insurance
–Out of state license if you moved
–proof of residency
–have application filled out
Read online for all needed materials! It’s all there so read it carefully.

Never thought I would say that a government agency has it together. Came in for my son’s DL test and it was a breeze. Friendly staff and extremely organized. No wait either.

This isn’t your old Drivers License office experience. Online waiting and text status is great. Go ahead and fill out the form before you go, bring your documents and you are out of there in 5 minutes.
They have monitors that provide your status and stations for each person for pictures, vision test, etc. Great system setup compared to years ago.

When you move to a new state, there is a lot of excitement and anticipation. New friends, new places to see, fun new experiences… It all seems full of possibilities and hope.
Not long after you’ve settled in to your new house or apartment, reality begins to set in. Soon, the novelty of fresh restaurants gives way to an anxiety… Yes, you have to change your driver’s license. You have to go to the DMV.
I’ve moved dozens of times in my life and each trip has forced me to experience a new DMV office in a different state. My experiences have ranged from surprisingly-​pleasant (Chicago) to pits of despair worth of Dante’s Inferno (Texas in 2007).
I am pleased to report that this new Texas DMV office is surprisingly new, clean, and efficient. The biggest improvement from years past is the facility’s option to register online before you leave your home or office. You check-​in and then arrive at later estimated time.
This is great for avoiding the catastrophic crowds that often lurk in government facilities. You can even postpone your time if you find yourself busy or running late.
When you arrive, you locate your positing in the queue from a giant, hypnotic, zen-​inducing board that tells you which station to visit. I waited about 15 minutes and then had an efficient experience at the counter.
Overall, the facility was orderly and I made it out after about thirty minutes. This impressed me given the volume of people in the building. My only complaints would be that the system can be a little confusing when you enter the building. A few more clearly-​labeled signs would save a lot of confusion for first-​time visitors.

Who knew going to the DPS could be so easy? Changing your name is not the greatest post-​wedding to-​do. But, it is necessary. So while off for some much needed R&R time, my beau and I braved the system to get me legit. Of course, when I came across the Mega Center, I knew I had to avoid my rinky-​dink DPS and head east to Garland. Nestled next to the Mexican buffet (how many items could you possibly have on a Mexican buffet?) and the burger joint (that I’m regretting we didn’t enjoy), you’ll find the Mega Center in what could’ve been a Kroger. Or Albertson’s.
One of the best features at the Mega Center is that you can actually check in online and they’ll text you and such. Or, you can check in via a self-​serve kiosk after being welcomed by a very friendly and smiling DPS employee who will compliment you on just about everything you’re wearing. Seriously, I didn’t make that last part up.
We chose the later and, after feeling really stylish, waited around 30 minutes during a weekday lunch rush. Soon enough, we saw our number climb to the top of the chart like a Ke$ha song and our time was up. We walked to the booth and were greeted by another friendly face. I think they have an espresso bar in the back. Wam, bam, thank you ma’am and we were out of there with matching surnames.
This place almost makes it fun to lose your license. Or move. Or turn 30. Now if only they could write my wedding thank you notes for me…

I had been here before and it was shock and awe at the size of this place. Probably over 43 stations.
But what is a delight is the SPEED of service.
Standing room only crowd today, but had my replacement license in 45 minutes.
The automation is a delight… you can check in online or at the site and be texted when your appointment is coming up.
This is light years better than heritage DMV office’s.