Pep Boys

So bad. We needed lockout service and we told the service desk guy we had emergency service through State Farm but he said no, I can call our towing service and they will be right here. 3 hours later and after I called State Farm and that driver was 5 min. away, the first guy shows up.

I had the most horrific experience I have ever had at a car repair shop in this PepBoys. On 6÷21÷2015, I went into this shop for a Safety Inspection, Oil change, and front brake repair. The total cost was $ 243.45 and I paid thinking in good faith they had done the needful. Guess what — they did not do the Inspection! I found out as I was driving off the parking lot and noticed I had no confirmation/​sticker to confirm it was done. I went back in the store, and they asked for the keys to my car. When I asked why, they said the Inspection had not been done! I drove home and the next morning my engine light was on — not just on, but FLASHING — suggesting something wrong w/​the catalytic converter! I drove immediately back to this Pep Boys, spoke with the so-​called manager who stated: the check engine light can come on anytime. Just because I had the car in the shop less than 24 hours earlier does not mean that this new issue was caused by them. Then I agreed for them to run a diagnostic which yeilded– «Engine misfire — cylinder 4. He provided me with an estimate for repairing this problem — over $ 500. Really — do I look like I would let you touch my car ever again?
I took it to another shop around the corner — guess what, this shop owner said PepBoys hadn’t performed the oil change I had already paid for at !!! The oil was filthy, clumpy, and old — not like a very recent oil change should look.
I realize when you take your care to a repair shop unless you know about cars you really have to have faith and trust in the shop where you take it. Therefore, this is why I a writing this post:
PEOPLE BEWARE — ENTER THIS SHOP FOR CAR REPAIRS AT YOUR OWN RISK!!! They do not know what they are doing and they are not to be trusted!
UPDATE 6÷10÷2015: Happy to report I received a call yesterday from the store manager with an apology and a total refund! Absolutely a 180 degree about-​face from my original experience at this PepBoys. I am grateful for the olive branch and accept it willingly. I wonder if my call to corporate office had anything to do with it? Hmmmmmm?!

Awful service. Tried to get me to replace my alternator and battery after telling them multiple times (for a fact) that wasn’t the issue– just needed my battery recharged and an emf sensor (part of a bigger problem, yes, but not associated at all). They look at you like you’re the biggest idiot– doesn’t help when you’re a girl either. Sad that people take advantage of situations when they should providing services that are supposed to help.

This is a nice @PepBoysAuto. I have been here a few times. I came here for a siphon for my car. The gentleman that assisted me was very nice, and walked me around the store to find what I needed. He also mentioned that if I found a lower price on something that he would meet it, and then beat it by an additional 5%. That is nice. Too bad AutoZone does not do that.
#348

Wow there are so many auto parts places but this one is best for service I always enjoy seeing one of the cashiers Jewell she is just so friendly

I went yesterday to get my tires rotated. I called ahead to ask about times and was told that it would take a while. Not minding the wait, I went. When I walked in, the manager was looking at something on the computer screen and didn’t bother to look up. I said «Excuse me…» and got no response TWICE. Finally, he put up a finger indicating to give him a second. FIVE MINUTES LATER, I finally got a «What do you want?» from him. Taken aback by his awful rudeness, I simply stated that I had been the one that called and needed a tire rotation. HIs respnse you might ask: «It’s going to take a very long time». He then picked up the phone and proceeded to talk to somebody for FIVE MINUTES never once offering me any other help or looking up my information in the system. I promptly turned around and walked out. I went to another branch that had just opened in Clayton down the road (COMPLETE OPPOSITE!!).

I would give this place zero stars if possible. I couldn’t have felt more uncomfortable here. As an attractive woman, I HATE going into car places and getting ogled and overcharged, so this time I brought my fiancé with me for protection :) We were waiting for my tires to get put on and we overheard a customer asking about the tires that were just put on his car. Apparently they put on the wrong tires. The customer was a little upset, as to be expected, but he sat down and waited for 30 more minutes. All of a sudden the man got up, went to the desk and asked how much longer it would take, the staff said another hour. The man got really upset that is was taking more than double the time even though they made the error. The manager then started yelling at the customer saying he needs to calm down. The man then asked for his original tires back cause he wanted to leave and they said they couldn’t give them back. Just a lot of BS. It was super inappropriate and very uncomfortable for the rest of the customers. We couldn’t have gotten out of there faster. We are NEVER going back. Yuck!!!