Menards

Solid 3
Decent customer service overall, some are way more helpful than others. The lady in lighting or example, she’s amazing and knows her area really well and can give really good tips and wiring suggestions too. Knows what parts you’d need and what is compatible with what too.
Seems like the younger workers walking around don’t know or care as much as the older ones, kinda shows how work ethic isn’t as good as it once was :/​
The store is large, not like the new Schererville one but, it has everything you need without being overly huge. No 2 mile walk to find a lightbulb
Parking is ok, lots of dips and stuff but there’s plenty of spaces. Cart returns are easy to find but are open on both sides so there’s a good chance that if you park by one you’ll get a cart nudge at some point.
Walk in, paints and wall stuff is to the left, tools and organizing is in the middle, electrical and plumbing is too the right.
Simple layout, I like it.

Menards may be the Walmart of the hardware world, but their customer service is horrible. We ordered the last piece of carpet for our house, after carpeting the whole house, my wife goofed on the order and it was routed to the wrong Menards. We immediately called — and they changed to the correct store… or so we thought…
Installer goes to pick it up — not there. It’s at the original store. A dozen phone calls later, from the local store, to our store, to the Menards HQ in Wisconsin (the well hidden number to HQ is (715) 876‑2515) — nothing but unfriendly and unhelpful people. At the store level — they were quite rude. At the corp level, they were quite snooty.
Shopping Menard’s during our renovation may have saved a few bucks — all lost due to this final piece. Good bye Menards, hello Lowe’s and Home Depot from now on.