Pep Boys

Spoke with Brian, very helpful and willing.

Nope. Don’t go here, my repair lasted a week ½ and ended up getting stranded on the interstate.
They replaced my positive battery terminal connection. Was driving on the interstate when I lost all power because the entire connection fell apart.

Bought 4 tires online, I only wanted 4 tires mounted & balanced. After speaking to 3 different people & numerous questions about the tires, they tried to sell me a front alignment I don’t need. They finally gave me a quote for mounting and balancing 4 tires, I already have. 135.00 they obviously work on commission at Pep Boys. I went 5 min down the road to NTB & paid 60.00 for the same service!!! Thank you Pep Boys for saving me 75.00!!!

Went in Sunday 12/27/15,with an appointment@2:00 to get a“New“Set of Cooper A/T’s put on, First thing I said before I even gave them my name was, Does that price quoted include new TPMS sensors, and myt TPMS light WAS on! Yes! @3:15,girl says trying to get a bay cleared to get You in! Finally, after 4:30 they get the tires on, and I ask about the results from the free diagnostic, and she went to manager, and instead of a printed out copy as it said I’d get, I got somebody’s work order/​receipt with the codes scribbled on the back, and we walked to my car where he zero’ed out the codes! Well as soon as I start the car to leave, the TPMS comes on first thing! I called him over to see this, and he says“Oh it’s gotta run thru a cycle, just drive it, and if it don’t go off, bring it back!“I asked again did they replace or rebuild the TPMS sensors? He Said,“Yes, I watched them do it”! First thing if they were properly rebuilt and working, I wouldn’t have a damn light on, esp, being that he just cleared the codes from the computer! I drove from Pep Boys in Gastonia, N.C.back home to Shelby, NC and no futher, wake up Tuesday morning, when I am told by my girlfriend, you might wanna go move your Truck, their fixing to put new gutters up! I go to move it, and it would hardly move, i check the park brake, still not wanting to move, so i give it a little gas and back it off into the grass off her driveway! I walk around the truck and the back passenger tire is flat & off rim! I was HOT! So I call, and tell the gal that answered, what’s going on, she says I’ll write something up and send it up front! An hour goes by, I call back, another gal answered, and I said what’s gonna be done about this, she knew nothing about what I was talking about, So I tell her the story and end up on the phone with the manager, and tell him it can’t be just filled with air, the tire is now off the rim! He says“Oh you’ll have to call the tow service, and set up a time for them to tow you in, I can’t initiate that! I said“Well I’ll call them but, I’m not paying a tow bill when I just spent,$ 691.00 on new tires and sensors, and have not even drove it but from your store back to home! And he says they’ll pay the cost! So I call the tow service who tries to charge me and has to call the store, to make sure store is gonna pay for the tow, and finally, she comes back saying someone should be there by 2:05!Some time later after 2:30 I get a call from the tow company that Pep Boys Tow Service has Sent up to pick up my truck, saying“We are coming, but it’ll be a bit! Not 5 minutes later the PepBoysAutomated calls me wanting me to press 1 if the tow service had arrived or 2 if they had not, I hung up! A few minutes later the tow company showed up, two nice guys, that couldn’t believe what had happened, and were very sympathetic! They were a private tow company, paid by Pep Boys! I pointed out a bur in my wheel that I told them to point out that was not there prior to the new tire installation! The tow driver’s say“we’re gonna have to turn the truck around to get it on the rollback! And i said“the only way is to drive it and the tire’s practically off the rim, I hate to move it, onto the drive! And they said it’s gotta be done! So I slowly move it around, as slow as it will move, and of course, it screwed up the rim, and I said to make sure to point that out, because they should for one be liable, and 2 they should have more sense than to just put the tire back on that rim, least they should do is mount the new tire on the spare tire, but they should make it good! Since the“idiot“manager let me drive off with the TPMS code back on! Well, I missed their call that my vechile was ready, I was so pissed! I called the store, some guy answered and I said I’m calling about my Hummer that had the flat on the new tires and was towed in, and He says, it’s ready, and I ask what was the problem, he says“There was a nail in the tire, and we fixed it and remounted it!“I said“In that screwed up rim?“Yes“I said“what are you gonna do about the rim? he says“you need to talk to the manager! So The“Idiot“manager says“Oh we go it fixed, it was something about the TPMS sensor on that tire, and it didn’t seal properly, that’s why your tire went flat!“I asked“Did U put a new tire on and did you put it on that screwed up rim? He says” No, new tire there was nothing wrong with the tire, and yes we put it back on the same rim! I asked“What are you gonna do about that rim, and Why’d you mount that tire on the screwed up rim, and if you weren’t gonna replace the rim, why didn’t you at least mount it on the damn spare tire rim? He said“Your Truck is here ready, and We are not gonna replace the rim, or tire, it was not compromised that would be a liability if it was, we fixed whats wrong and it’s here waiting on you!“I said Liability?, like sending me home on a screwed up tire that was apparently already going flat on my way home at 70mph? That wasn’t a liability? I just said“I’ll be there first thing in the morning since it’s so late!12/30 left Pep boys, went 10miles, TPMS sensor back on?

When I called and asked if they could do an inspection, they said yes. I then asked if they could fit it in if I got there at 7:30p (they close at 8:00p), they said no because they don’t have anyone there… Which mean that they can’t do an inspection. Why a company would stay open until 8:00p but not have staff until then, I don’t understand. Why you tell a customer you can do something but you can’t is just horrible customer service. I have never been to Pep Boys and never will after not being properly informed and after such poor customer service.

Terrible service! I’m not quite sure why I choose this place over others — perhaps it’s because it’s a national brand you would hope to trust. This is the second time I’ve visited this location. I had a slow leak of freon that could not be detected during my first visit. The manager said that if by the end of summer, I loose my AC, it would indicate the slow leak. Here I am, 3 hours later AND after requesting an update, the manager tells me it’s going to cost $ 744. No updates over the course of 3 hours, no repairs done. Don’t trust this place and spare wasting your money.

George and his team helped me and my college son with his Ford Explorer recently.
I’m 2 ½ half hours away from Gastonia, and my son goes to a local college near there.
We found that George and his Pep Boys team in Gastonia were reasonable, fair, patient and understanding. He worked with me in repairing several items on my son’s vehicle and helped me control the costs I was spending. He spent his time with both me over the phone and email and with my son face-​to-​face.
Highly recommend them based on my experience!

If I could give 0 stars I would. Do not buy your tires from this store! I scheduled an appointment online, get there only to find out that you need to schedule appointments 24 hours in advance (did not say that anywhere online) I made an appointment the next morning, that was a waste of time as well. 5 hours later I am still waiting for them to put tires on my car. Worst experience/​waste of time, will never return.

If I am taking my car to any service center, I usually have a specific purpose in mind. At, pepboys they do not. Every time I have been they have taken much longer than necessary to perform the given task because they are busy looking for other issues.
Example #1: I go in order to get a simple oil change. After two hours of waiting while my car was already in the bay, I am greeted with a bill of over $ 250 worth of preventative maintenance and replacement parts (none of which had even been performed, including the oil change).
Example #2: my car is in need of an inspection. They keep my car for a total of 7 hours which carried over into the next morning. The exact same thing happened, the bill was $ 450 for everything extra, which again was still not performed.
I will not make the mistake of using pepboys a third time.

This is the worst service/​repair place I have ever been to. The team members working here clearly don’t know what their doing. I came here once to have several things done (tire repair, oil change, alignment). Before I even left the first time, I had to go back in after seeing my car because they did not put the tires on the correct way. I had to go back a few weeks later because the alignment was so bad. Now it is 10 months later and I went back to have them look at the tires I bought because one is leaking air. They told me nothing was wrong (when I am having to put air in my tire every month). I will definitely not come back even if it costs me more to go somewhere else!

I cut a tire down. Luckily, I still had a bit of warranty left. I was helped by Courtney (who was off the clock, but still at the store).
She was very patient, informative, knowledgeable & friendly.
It was my 1^st time at this Pep Boys location. I got there almost at closing, but they happily took care of me.
Thanks, Pep Boys

I rarely go in a Pep Boys and after my last visit I now know why.
I went in this one only because I happend to be in the area.
I walk in and the store, as large as it is, only has about 2 – 3 customers including my self. I roam the store and never run into an employee. Then I found out why. They are all at the parts counter BS’n. As I walk past, no one stops their conversation to ask if they can help me. I end up on the audio aisle as am looking for some stereo equipment for my car. Two employees then walk down the aisle past me, again never asking I they could help me. I find a set of speaker boxes I knew were cheaper than any where else and take them the the cashier.
Finally! A friendly person who speaks to me and thanks me for my purchase.
I was in the store about 20 minutes and the cashier was the only person who spoke to me the entire time.
If I’m in the area, I might stop in another Pep Boys, but I would never make a special trip, or drive out of my way to get to one.