I just had carpet installed by Carlson Floors and they were great. Kim was our salesperson and she was super friendly, knowledgeable, and patient. It took my husband and I two months to settle on a carpet and we changed our minds several times. I felt bad because we went back so many times but Kim was so patient and helpful each time, never acted annoyed, made great suggestions. Our installer did a great job and the carpet looks amazing. I couldn’t recommend them more and will be happy to use them again in the future.
Colbie A.
Évaluation du lieu : 1 Aurora, IL
My BF& I went to carlsons to get educated on carpet since we have never purchased it before. The staff was super friendly and helped us pick out a great carpet. That is where their customer service ended! Telling us they would order us a sample of the carpet we chose and it would arrive in 3 – 5 business days. Well, 5 days pass no call so on the 6&7th day of me calling & finally talking with our sales woman and asking if our sample had arrived. She says… ohhh i was just going to call you that carpet has been dicontinued. WHAT! I say ok so now what and she says she ordered us a sample very similar to the one we picked out. Ok 1st off NEVER heard back from anyone @ this store! Its been close to a month. 2nd i’m suppose to drop a couple grand on something u picked out for me! NOT happening! So needless to say I wont ever recommend Carlsons to anyone! Just plain HORRIBLE!