Cordogan’s Pianoland

The BEST experience upgrading our family piano! We purchased our first ‘starter’ piano from Cordogan’s 6 years ago. When it came time to upgrading, Cordogan’s was a no-​brainer. We were able to trade in and trade up.
Every interaction with Cordogan’s was a pleasure; from Rick on the floor (he was pleasant, patient, helpful!) to Jeff for scheduling delivery (again, patient, pleasant and helpful), to delivery (careful, diligent, accommodating — they had to reposition the new baby grand twice)!
My daughter loves practicing on her new baby grand — she refers to it as her new Porsche. Thank you Cordogan’s!
Needless to say, I highly recommend them — twice!

I’ll start by saying that live in the northern suburbs and the idea of going out to Geneva wasn’t originally in the cards, but I was surprised to find that after visiting all the stores in my area, and not having a good experience and not seeing a big selection anywhere, I found the
website and saw so much great information, I loaded up the family and headed west. It didn’t disappoint. You can tell right away this is a Chicagoland institution with a massive inventory and knowledgable people who care.
Right from the beginning, I felt as ease because they actually have a children’s area with a lot of activities so I could actually concentrate on having a conversation. That was a big plus. Someone from their office even came out to help entertain the kids. John ended up asking me a lot of questions that I hadn’t been asked and he helped me to start to understand what type of piano I actually NEEDED. I don’t play and my wife played a little as a kid but we definitely want our kids to learn, so no, we didn’t know what we should buy and we didn’t even know all our options were until coming here.
All along, I thought I was going to buy a used piano but I surprised myself and bought a new one. In looking back, I was finally able to put my finger on why I changed gears. I didn’t feel comfortable buying a used piano from any of the other stores I visited. And although I did feel comfortable buying a used one there, I bought new because the pricing was great and frankly I got tired of looking for the perfect used grand. From all my shopping and online homework, I also realized that even if I could find the perfect used piano, it didn’t seem like I was going to save enough to offset the time, hassle, the shorter warranty, risk, etc.
The delivery went great and the kids are enjoying their lessons. So far so good!

I just updated the hardware on my Disklavier at least a couple of yrs after receiving their email that it was available and now wish I did it sooner. Wow! Thank you for the recommendation! Even 6 yrs after I purchased my piano from Cordogan’s, I still get the same amazing customer service I received when I first visited there. At that time I looked into several other piano businesses and there was no question that this was the premier location in all of the Chicagoland area to buy your piano. Every single inquiry I have made over the years have been answered almost instantaneously! They are terrific– with the added bonus of likely getting a price you can’t beat elsewhere, and a double-​bonus for Chicagoans of a LOWER SALES TAX in Geneva! As a physician who deals with customer service all day long, I can honestly tell you, this is THE place to shop for, repair or restore a piano.

As we are new to the world of pianos and have limited space in pour home, and we were unsure how long our 7 year old would stick with the instrument, Cordogan’s recommended an upright keyboard. It has been the perfect instrument for her and very much fit into our budget and home. Cordogan’s was wonderful to work with from rental agreements to delivery, they have amazing customer service. I would highly recommend them to anyone new to piano or extremely seasoned, they are the best!

What you think you know about pianos… you probably don’t know enough to make the best investment when buying a piano. Cordogan’s Pianoland will help you select a piano that is right for YOU, and not what other piano sellers often do – try to focus your interest on a piano that they happen to have in overstock or whatever. Think of most piano stores like used car lots. But Cordogan’s Pianoland is the most reputable piano vendor you can find. And they’ve been in business forever.
I bought my piano from them about 25 years ago. Loved it. It was a console Kawaii with such a rich quality. I hated to find a new home for it, but we we were moving from our large home in Bolingbrook to a 2 bedroom apartment in Austin. One of the owners, Johnny, worked with us as we went back and forth our minds… wanted to keep it instead of sell it back to them. He suggested storing it with them. Novel idea! We decided to pay their very reasonable storage fees until my daughter moves to a place where she can again enjoy piano-​playing. Perfect solution. The piano stays in the family, and my husband and I are happily living in Texas with an electronic piano/​organ (purchased from Cordogan’s Pianoland of course) that fits well with our new lifestyle.
Oh. By the way, forget about trying to sell a piano yourself. I tried for 8 months, but I I got only one call that was legitimate. And really… neither should anyone buy a used piano from an owner. You don’t know what you’re buying… think used car lots again… and what shape it’s really in. How would you know what’s under the hood?!
It’s no joke. Buying a piano from sketchy place could end up being a true waste of money. Who wants that? Enjoy your new or refurbed piano from Pianoland and you’ll have piece of mind, great service, and a glorious instrument. And that’s the truth.

We bought our piano here years ago and my kids sit down and play on a daily basis… often together! Cordogan’s provided expertise and direction in choosing our baby grand. It is rare to find a family owned business that provides this level of customer service and continued support for their products. The only choice when buying a piano in Chicagoland–

Bought a piano from Cordogan’s for my daughter. They recommended just what we needed. Great customer service and follow up. We love our piano and our daughter continues to improve and loves playing.

In my many years for a search for the right piano for me and at a price point that fit my budget, I am amazed that I didn’t visit Cordogan’s Pianoland years earlier! They were so patient in helping me turn a half-​hearted inquiry of getting a nice piano into an undeniable deal! I tried several of their pianos and they answered all my questions and listened to all my needs in order to find JUST the right one for me! John is enthusiastic and honest and the rest of his crew were very nice as well. Rick ended up to be the one to handle my account and he made the whole process of financing, delivery and service very easy! Their offices are polite and thorough in handling payment and making that part super easy. (THAT is the biggest deal for me!)
Thank you Cordogan’s!

Excellent from purchase to installation. Overall pleasure to do businessQ

I recently visited Cordogan’s Pianoland to shop for a piano. The showroom was a bit difficult to find as the address was not findable on my GPS, but they are in the middle of nowhere so have a ton of floorspace.
They have an impressive collection of both new and old pianos, and even workshops for refinishing pianos, which I’ve never seen elsewhere. I spent several hours there test driving a lot of pianos, and my salesperson was very friendly and not pushy at all, allowing me to make a decision on my own time. I eventually found the piano for me, and I’ve been thrilled with it since its arrival in my home, as it both looks and sounds beautiful.
I also have a great note about the customer service. After the delivery people left, I found out that where I had them place it was not where I actually wanted it (my fault). I called Cordogan’s, and they actually sent the movers to me within that week to shift it for me, free of charge.
If you’re in the area and shopping for a piano, this is a no-​brainer, definitely give them a visit!

Will not give you the time of day if they don’t think you have money to buy a piano. I have been shopping around for a piano around the area and do most of my inquiries online. Their website says to ask them for a demo to be e-​mailed to you– good luck with that! Bad customer service to ignore a potential customer’s requests. I was ready to buy that day if the demo sounded good. We ended up buying a Yamaha from a dealer in Chicago. Pianos are huge investments so I suggest you buy from a dealer that deserves and values your business. Dealer looked like they had a good reputation so I was kind of surprised that they brushed my request off so early on. Your loss.

I recently purchased a Yamaha N2 piano from Cordogan’s and the experience was excellent.
I had researched the options before visiting Cordogan’s and had been to one other store in the Chicago area. What made me choose Cordogan’s was the knowledge of the sales person, the selection available, and the professionalism of the sale in general. The delivery of the piano was seamless, delivered on the promised date within the time frame they quoted.
These people are so nice. I think this is a family run business and you can tell they really care about their customers. It’s refreshing.

Stopped by to do our due diligence while shopping for a new piano and we were really pleased. Rick spent a while with us showing us around and he was very informative but was never pushy. About a month or two we came back to check out some more new and used pianos and ended up buying a new Yamaha. They gave us a great deal and it included delivery and a couple of tunings.
They delivered it within the estimated time period and the delivery guys were nice.
Would definitely recommend.

They have some beautiful pianos here! It seems like this showroom is in the middle of nowhere, but they have tons of room for many pianos. It’s just what you want when you are looking.
I was looking for a used piano, so my review is based on that. I went in on a weekday in the afternoon and I had a salesman spend about 45 minutes with me. He took me to the back of the store and showed me the shop where they refurbished and worked on the used pianos. He explained to me in detail what to look for, what was good and what was bad. He was VERY helpful.
They have some used pianos here, but most of them are at the higher end, like Steinways. They carry mostly new pianos, including digital ones, and some of them are really nice and you pay for that. If you want a piano bar in your house, they have a great piano for that. They also have a piano with lighted keys and another one that you can hook up to your DVD player and it will play the piano music for the song that they are singing. Wonderful stuff, but that’s not where I’m at.
But the service here is impeccable. The only reason I gave this place 4 stars instead of 5 was that the salesman was really trying to get me to get a digital piano. That’s not what I was looking for, but he spent lots of time going over that option with me. Besides that, I was really glad I went here.