ARA Diagnostic Imaging – Georgetown

Run. This place is horrible. And stay away from Kim. She will make your blood pressure go up. Worst medical experience EVER!!! I left in tears.

Gift of time now requires that I get mammograms every year. Found it very difficult to make an appointment here by phone. Eventually gave up and entered my request through their online tool.
Someone eventually returned my request via email. The whole process to make an appointment just seemed broken and daunting. Not professional at all.
I loved the ease of this location. Plus, it was super clean and not crowded at all. The front desk people were pleasant but once I got to the back, I found the technician to be way too serious, a bit rude, impatient and not gentle. Look, you’re going to put your hands on my body. Least you can do is lighten up a bit. I just found her to be unpleasant.
It wasn’t until I was leaving that she even cracked a smile and seemed somewhat friendly. Hopefully when I return next year, I’ll have a different technician.

I called prior to my appointment, after insurance verification to make sure I would have no payment because I know how those bills come up to bite you after. I was told I wouldn’t have to pay anything, then was sent a $ 300 bill. I called billing and was told that a good rule of thumb for me to remember is to check with my insurance company before having anything done. That’s great, noted! Wish instead of hearing that I wouldn’t have to pay anything, that they would have told me I need to check with insurance because even though they verified it, they can’t assure it’s covered.

We have a 9:30 a.m. appointment and have not received confirmation that our insurance is approved. ARA had our paperwork for a week and waited until after hours the day before to check with our insurance and see if we needed an authorization, which is needed. This morning, I spent an hour talking to our insurance, the doctor’s office and Anna at ARA. Anna had called the wrong phone number, sent an email to the doctor’s (but the doctor’s office doesn’t have an email), and informed me that the insurance doesn’t open until 9:30 a.m., but I phoned my insurance at 8:00 a.m. and was able to get the correct procedures to process authorizations. We will never go here again.

I had an MRI at the ARA in Georgetown and had a rare reaction to the contrast. The EMT who was working that day saved my life – literally – and all of the Staff turned a terrifying experience into a positive one by tarting me with compassion. My children have had X-​rays there and the tech notions are great with kids!

Had 2 ultrasounds here – awful experience both times. I left in tears and reported it to my doctor. I’ll never go back.