Berry Mechanical Services, Inc

I called for an intermittent pressure switch error. They came out promptly the next day. The tech came in, looked at the 4 year old unit and said it was a piece of s%&t. He looked through the unit and cleaned a portion. He mentioned that one of the burners had some residue and that might need to be replaced. He cut the drain hose and looped it into a «trap». He measured the carbon monoxide both at the input PVC and in the upstairs vents. He did not mention anything out of the ordinary with them. He said they might not have the parts to replace what was necessary and may need to order them and then asked if I had another way to heat the house. I said I had an electric radiator and could heat a room or two. He said he’d get back to me with the cost of repairs and when he left the unit would no longer work at all. He had managed to take an error I used to see once every few days and make it permanent.
I didn’t hear back from the company for a few days and then simply got an invoice with no other information as to what the diagnosis was and a note that I could contact a design consultant to discuss replacement options. I wrote an email to ask what the meaning of that was and it went unanswered for a few days.
At that point I contacted another service company to get a second opinion and I wrote a second email to Berry. This time I got a response that the technician found a «cracked heat exchanger» and the unit needed to be replaced.
The second opinion was that the hose that the first technician made into a trap was unnecessary as the unit has an internal trap. The external trap was removed, the unit immediately started up and has run fine ever since.
I forwarded this information to Berry and the owner, Allen gave me a call. He said that the technician had measured amounts of CO that indicated a cracked heat exchanger and wanted to come out to take another look. He came out a couple days later and checked the unit and the measurement was fine. Allan was quite friendly and said it was simply an honest mistake and that his company is focused on safety above all else.
I wrote the company one final email with a description of what took place and said, maybe it was an honest mistake, but even so it had real consequences. I paid them $ 100 to take an intermittent issue that was aggravating and make it permanent leaving me with no heat for days. Then I had to pay another company to correct their error. They gave me zero evidence that the unit needed to be replaced and communication was not good. I also don’t care for a technician who comes in and tells you your unit is a POS. Unless that is the actual problem, its just rude and unprofessional.
They did not reply to that email, offer to refund me or offer any explanation that makes any sense to me. They may be honest, but I wouldn’t bet a $ 100 service call on it let alone a $ 5000 furnace.

Evidently you need to be an existing customer to get any help or response. I have call three times, been told the person was helping someone else, and have yet to receive a call back.
3 days now. lost my current and future business before you even stepped in the door.