GameStop

I’m writing this review as the store manager is «helping» us in the most condescending manner. This will be the only and last time we visit this location. The location is clean, not too busy, but the customer service displayed by the site manager is awful.
We came in to buy 2 games after reserving them through their online system. When attempting to pay with a credit on our account, we are met with «that’s not possible. We need a physical card.» We were never issued a card, just a receipt with the «card» info on it. We have used this method twice before. «At one point you were definitely given a card.» No sir, we were not. Then he goes on to pull out a card to show the pin that they need. «See. You had to have been given a card.» We’re not stupid, we know how this works. He then goes on to tell the other employee in the store what’s going on, loudly, as though we can’t hear just how stupid he thinks we are.
My blood is boiling as he goes on to tell everyone he comes into contact with how we lost the card and don’t realize why this is a problem. I get why, but a previous store manager has is the credit this way. We were NEVER issued a card. We did not forget it. We did not lose it. I’ve worked my fair share in customer service. Even if you think the customer is full of it, you don’t treat them like that. I rarely post review rants, but I can’t complain directly to the store manager first because he’s the problem. Lookin at you, Mike!

I love this place. I have visited here for many years and have been taken care of by the staff. Micheal, Deborah, Austin, Travis etc all of them are great but Micheal and Deborah are my go to employees and Managers. I love that you can purchase USED GAMES and are able to return them for full price within an alotted time. Once you open a new game any where else, you cant get your money back. Most places have a 24 hr return policy if unopened because no other place really sells preowned games as is. (Lame) But gamestop is great. Their employees are knowledgeable and are always super friendly. They also provide phones, Headphones, tablets, and more entertainment other then games. Thank you all!

I came into this store last night after having dinner at Fish City Grille. I just bought my fiancée a Wii for his birthday. Neither of us are really into games but we decided we could play boxing games and get active and burn some calories while having some fun. We stopped in to ck out the preowned games and wow we found some cool games *(for us.. .) but may not be cool to the average GAMER.
We bought Wall– E, Wii Fit (with 5 different kinds of games, boxing, tennis, golf, bowling, etc), Madden 10, and Cabela’s Big Game Hunter for $ 38. You cant beat that. 4 games for the price of 1. I enjoyed my trip there. I’m not a gamer by any means but I just want to play a few games for fun.

This place SUCKS. The customer service is horrible, The used games are 55 bucks ok for 5 dollars more I can get it new. The new games are opened WTF! This store is filled with immature M$ fanboy’s working there. And the store has a funky odor that kicks right in the nose. Just buy your new games at Target or Walmart at least your new game wont be opened, thier is also a couple much better game stores down the street in Round Rock.