SOS Communications

Adding a new update. So while they have said they have done lots of work on upgrading and improving the systems the service really is crap. You would think that you might have issues with wireless service when its windy or raining or cold, but we have problems on beautiful sunshiney days to! The speed you get goes up and down terribly (just like their service).
We have now been without internet for 3 days and again they have to replace more equipment which they apparently don’t feel needs to be overnighted to them so we wait while they continue to bill us for service were not getting.
Buyer Be Ware, You will pay out the ass for this service and get ass for service back.

If it was possible to give 0 stars, i would. This is the worst company to deal with. When the internet is working, it is great. The problem is that it has to be working.
I have given this company so many chances over the last year. Their office is only open Mon-​Friday 8a-​5p. Good luck getting anyone to answer or return a message. If they do return the message, it is always an excuse. They are usually working on the problem or meeting with a tech later that day. They promise to return your call. Big surprise here, but that followup usually doesn’t happen. If it does happen, it is a week or two later, and not by the end of the day as promised.
This company has so many issues, they can’t keep up with the complaints. We have been promised comps that we have never gotten. The prices for service are a extremely lower that the others and there is a reason.

I have had no internet from this horrible company. I have called repeatedly and talked to Amanda and she says she will call me back and never does. The tech will call and repeat the same thing that I’ve done for the millionth time because their internet is terrible. They will not send a technician out to try to resolve the issue out email me back or call me back. Yet they still want to bill me.

If you can get internet anywhere else then do it. Not much to say. Reliability is awful. Upload and download speeds are always substantially less than what you pay for, and that’s if you can actually stay connected to their servers. Customer service always sends the same generic emails saying the problem is being worked on, weeks later, same email. Don’t waste installation fees and monthly money on this. YOU’VE BEEN WARNED!

Beyond awful. I’m not sure why I gave them almost a year to prove themselves. But after weeks on end with little to no response from support, customer service, or management, I am finally done.
In July of 2014 I signed up for 10×10 service. After a month or two it started slowing down to to point of unsuitability (they signed up too many people). I went until February 2015 before they were able to restore my service, and they downgraded me without my approval to 4×2, which is worse than the provider I left to go to SOS.
I am now getting less than 1Mb/​s down and up, and have been for over a month. They have refused to respond to service requests, and when they do, they do not follow through with promises for service.
If you are looking at this service for your internet needs, you’d be better off going with an AOL dial up, DSL, ISDN, shotgun modems, or smoke signals.