Town Square Floors

I have used Town Square for various projects over the last 15 years and recommended them frequently to friends and associates. Philip has always provided prompt service and I have found their workmanship and quality to be excellent. They may not always be the lowest price but you can count on their customer service and follow up.

I am surprised at some of the poor reviews. We have used Town Square Floors (dealing with Philip) for 13 years, and have used them on a new home, a major remodel, and several smaller projects. Virtually every transaction has been flawless. They don’t always have the lowest price, but their workmanship has been good. The reason I keep coming back, however, is their service after the job is done. We wouldn’t think of calling anyone else for floor and tile work.

I have only great things to day about town square floors. Great communication, impeccable service, quality craftsmanship, speedy work and great prices.

I called to get the unit price per square ft for hardwood floors for 3 rooms in my house. I knew the product name and had all pertinent information to obtain a quote for the price per sq. ft. I had called other places and asked the same and quickly got a quote. Then I arranged for the low bidder to measure. I was surprised that the man at Town Square refused to give me a quote for materials unless he had measured the rooms. I simply wanted the price of the product first. Long story short, after he informed me that I was going about this all wrong and that he knew he would be the low bidder after he came and did the measuring, I told him that I did not think we could do business if he would not answer the simple question of how much the wood would cost per square foot. After all what is the big secret? I’ll do business with someone else.

As part of getting three quotes on redoing the carpet in our house in Georgetown, we went into Town Square carpets. When you walk in, there’s a large showroom and at the back, there’s a counter area where several people are sitting. As we entered, we stood there at the entrance for a little bit (we were the only customers), expecting someone to come over to assist us or at least one of the ladies sitting behind the counter to ask if they could help. No one came over and the ladies just stared at us. We almost left at that time because it was kinda creeping us out but my wife said, let’s look at what they have.
So, we wandered up and down the aisles, pulling samples and comparing them for about 10 – 15 minutes and finally I went to the desk to ask if there was someone who could help us. They never said a word, just stared at me as I approached and when I finally said «Hello, is there someone here that can help», one of the ladies said that the gentleman in the office could. More staring. I actually had to ask her to ask him to come out.
Anyway, he comes out, seems pleasant enough, and we discuss carpet for a bit and arrange for him to come out and measure for an estimate. He comes out, measures and the following day emails me an estimate. Turns out, he’s the low bidder.
We decided to go with another guy, Quality Carpets on Williams Dr., simply because the guy’s crews had been with him longer and and his laid back personality. I called the other two vendors to thank them for their estimates and to let them know that we had gone with another vendor, so that they didn’t have to wait and wonder.
One vendor said thanks for calling and keep us in mind for any future needs. The guy from Town Square started out like that until he found out that he was the low bidder (he asked) and still didn’t get the job. He demanded to know why he wasn’t chosen. I didn’t have a hard and fast reason and didn’t want to say that I just liked the other guy better, so I just said that’s they’re the one we picked and thank you for your bid.
Well, he ain’t having none of that! He wants to know; Do I think he low balled the bid to get the job? (didn’t think of that), Do I think he’s a crook? (don’t know you, but since you mentioned the low bidding…), Do I think he’s off his rocker? (yes). (He didn’t actually ask the last one.) But, he’s yelling at me like I kicked his dog
My wife who was half-​heartedly listening to me talking to the other vendor and then she began staring at me as the T/​S guy began screaming. She could hear him from across the room as I was holding the phone away from my ear. I finally got off the phone and in response to her quizzical look, I said, «I think we ducked a bullet here.»
I don’t know if they do good work or not. Never will.

Five years ago I purchased about $ 5000 worth of wide plank vinyl flooring. B4 purchase I asked if I could clean w/​vinegar as I am chemically sensitive. They said yes. They installed. It looked lumpy. I called them back. They said there wasn’t anything they could do about it. I also used vinegar. Bad move! Mfg. says do NOT use anything acid, must use their product.
I made many many calls to mfg. hoping they would come out with new cleaning supply. Mfg. rep was supposed to come out in Aug. 09. I called almost weekly for 5 months. He finally showed up in Feb. Said he had to get independent inspector. Another 2 months. Inspector filed report, refused to give me a copy, but between the two visits, it turns out the floor was laid wrong to begin with, and the product was shrinking put wide spaces where there should be any.
Since then, – late Feb.,-I have called the mfg. Karndean Flooring, almost every week, and get their area rep who said the report was in and would be forwarded to Town Square and Town Square should be calling me. Town Square has never called, Karndean’s rep has never called back, only taken my calls and made more promises. I told him, based on prior association, that Town Square would not call back, and he said, well they have to. When he finally figured out they weren’t going to, he said he had never run into this before, and would have to check with the CEO of Karndean who was out of the country. Three weeks later I again called, and yes the CEO was back in, and I really hadn’t heard from Town Square and he would check and let me know. That was two weeks ago. I’ll be filing a Better Business Bureau report, but other than, as I am apparently not able to get/​entitled to the independent report, and forcing compiance from Town Square would need an attorney and I don’t see one working for ¹⁄₃ of $ 5000, I’m probably going to have to live with it. But Town Square (the son-​in-​law who runs it) basically told me an untruth instead of checking out my initial question on the cleaning, well, there’s even more to that story, but suffice it to say,…my take is, if you are a big contractor or go to their church, they’ll probably do you good. If not, stay away and find a similar product somewhere else, beause I DO love the wide plank vinyl flooring, even as bad as it looks for spacing, lumps and bumps, and not very clean..