Firestone

I made an advance, on-​line appointment for 7am Monday morning for an oil change and tire rotation. I arrived at 6:58am. They didn’t open the door until 7:03am. Not the best start, but it’s Monday morning. I can’t blame them for being a little sluggish, right?
Then they took walk-​in customers before me (with my 7am appointment). What the heck is the point of a reservation then? I was here once before and I was pressured into making an appointment then.
It is 7:57am as I type this, and I am watching the mechanic JUST NOW start my oil change.
I was concerned when they didn’t take my car into the service bay (which was totally empty when I arrived) until 7:20. I didn’t expect them to ignore it for 30 minutes after that.
Like Seinfeld says: «they know how to TAKE the reservation. They just don’t know how to KEEP the reservation!»
As the previous reviewer mentioned… yeah, yeah, yeah, the building is new, the attendant has teeth (WTF??), and there are seats for children.
Otherwise, well below average. This is the second chance I have given this place.
Skip them.
One star.
One more note… Last time I was here I got a hard upsell attempt on an unneeded alignment (maybe they’re having a sales contest at the customers’ expense??) on a 3 month old car. What? Was I born yesterday? Weak. Shame on me for giving them a second chance.
I won’t be returning!

This brand-​spanking-​new Firestone sits between Poplar and Poplar Pike, right where they intersect, just before the Collierville line. The store is FAR more attractive and clean than the Exeter store, and the staff is neat as a pin! Everyone was well-​spoken, seemed to have all their teeth, etc.
I pulled in with my two kids and a nail in my tire that needed patching. My usual go-​tos in Germantown for a nail repair could not help me (the full service guy was out sick, and Valvoline no longer does tire work). They looked very full, with every service bay working, and several cars waiting to be serviced, for things like tires, check engine lights, and basic work. It didn’t look like they’d be able to take us, but their last guy came back from lunch, and we were ready to go in about 45 minutes, and under $ 40.
The waiting area had about 6 chairs, 2 little toddler seats/​table, and a few toys stashed in a stack-​of-​tires toy box to occupy the kids. A TV and basic coffee maker keep things moving along.
Now that we’re in the system, I won’t hesitate to come in for tire replacement or repair needs– they can order anything you need, though it may take a few days for special items. Next time I hope I can make an appointment and drop off.
No complaints!
TIP: If the weather is nice, you’re within walking distance of a nursery, chinese food, a bike shop, gas station, Fresh Market grocery, liquor store, and Walgreens.