Shell

This is the most raggedy gas station I’ve ever been to. The gas station attendant put my money on the wrong pump and someone else got my gas. The attendants name was Montashia or something similar. Her attitude was terrible and she would not let us speak with with a manager or provide us with the number to corporate. I have called and made a complaint with corporate and I’m waiting for a response but just wanted to make it clear how disappointed I was with the poor customer service.

This was once a family owned business. Like so many other gas stations (most actually), it has been bought by foreigners. That being said, the new owners have completely re-​vamped the store… it is MUCH nicer now. The new staff is over the top friendly as well. Gas is still expensive, but that’s just part of being in Germantown. So far the new owners have done a great job there. Plus, they carry Mt Dew Dewshine; and the only other place (s) I have found that drink is on the Gulf Coast. Kudos!

This is the most expensive gas in Germantown. The kroger fuel points typically do not work right at the dated pumps. The service is friendly, and the convenience store doesn’t have anything in it that anyone who doesn’t want cancer should eat. The car wash is touchless (read: worthless).
It is on the corner, though, and sometimes just having driveways facing the right direction is all a store really needs to be successful.

Growing up my dad owned three full serve gas stations. Me and both of my brothers grew up cleaning windshields, pumping gas and eventually fixing tires. Funny thing was back then they were not called full service gas stations, but that is exactly what each customer received. This morning after leaving physical therapy I noticed that my driver side rear tire was very low. I remember noticing that Exxon sold air for $ 1.00 — (When did we get to the point that buying «air» was o.k.?) Then I remembered that the Shell on the corner of Poplar and Germantown Parkway still has a full service lane. I pulled in and there was a young man putting air in another vehicles tires, I asked him if he would check my rear tire because I thought it was low. He glanced around the Hummer and said, «They’re all low sir». I went inside to pay for the service and the fella inside said «Airs free»!
The young man checking the tires for me is named Eric. He was polite, courteous and was freezing because it was about 39 degrees out and he had a line of cars waiting for air or gas. Now Eric could have very easily said, sure man I’ll check your rear tire and stopped at that. But he did not. Even though he was cold, he took the time to check all four. By the way all four were low.
Good olé fashioned customer service!
So Eric, for going above and beyond and Shell, for still having Full Service — you both get five stars!