TD Bank

Stopped by the branch today to open a small business account and I was very impressed. Immediately upon entering the branch we were greeted and waited upon immediately.
Our account manager Nomar was very informative and through and helped us choose the account that were best for our needs. I really like is the fact that we were issued out debit card immediately; unlike other branches were there is a 7 – 10 business day wait. What’s even better is this bank is open 7 days a week. And they have a coinstar that’s free to use to account holders.

This banks lacks a lot of the bare necessities for a bank… First it’s the waiting game. There is never a notary on site and when there is one they make you wait, then if you move, they never update their records. Getting your statements is like waiting for your income tax refund. The service is rude, you always end up with some rude inexperience person fresh out of high school. Dont get me started on their ATM cards. Just stick with your local credit unions.

I went to deposit $ 590 cash at the inside ATM last evening for my Daughter. She had worked her first job over the summer and I was adding her earnings to the account. I used the ATM card, went through the prompts, inserted the cash. It confirmed $ 590 in the Machine. I click to complete transaction and the machine glitches, telling me its not a valid account and to please take my cash out of the machine. As it was trying to return the money it got jammed and started ripping the 1 $ 10 bill that came out! The bank had closed but I still saw people inside. I knocked on the glass saying that the money was jammed to please call someone who services the machine. They told me that no one could help me and to leave and come back the next day with my receipt. I told them I didn’t get a receipt and I can see a wad of cash jammed in the machine. He said well your on camera just come back and we will deal with it tomorrow. Are you kidding me?! $ 590 cash and you want me to leave and hope that the bank will give me my cash?! Then he tells me to stick my hand into the machine and try to get my cash out. I yelled. Who is going to get my hand out if it gets stuck if no-​one can get my cash out?! Then both employees just ignored me while I panicked trying to retrieve my cash. I called the 800 number for the bank who documented my call but said they couldn’t help me. My last resort was when I took a pen and for 45 min picked the bills out. ½ of them were ripped, from the machine. All alone while the 2 employee’s ignored me, one was the female manager. I took them over to Bank of America where I bank and they accepted all my cash even the ripped bills. I will be closing my daughters account today. I’m discussed!

Unlike other big banks, TD bank staff has never asked me to remove my hat. They’re also really nice folks who are pleasant to deal with.
I like that the bank is open 7 days a week. Although I’ve never needed to go to a teller on a Sunday, it’s nice to know that the option exists.