Walmart Supercenter

Zero stars! Walmart in general sucks but this one in particular. I had to return 2 items and there was only one person trying to assist 6 «regular» Walmart shoppers. I hate this place.

This store is overcrowded. The aisles aren’t wide enough and everyone is crammed in. Most other Walmart stores are better than this one.

I’m sickened by the lack of customer service, communication, & coordination by this Walmart in Germantown. This is a reflection only for this Walmart location, not all Walmart locations.
I called «customer service» 3 times this morning to be transferred to the Automotive Department. The first call resulted in me holding on the phone for 3.34 minutes before being cut off, the second call resulted in me holding on the phone for almost 5 minutes, & finally the third call resulted in me holding on the phone for almost 3 minutes before getting cut off for the second time.
To sum up, I’ll be getting 4 brand new tires replaced today. Walmart clearly makes enough money to care about their customer service at this location. I will be getting 4 brand new tires replaced today by Pep Boys, who may charge a little more than Walmart, by who answered the phone on the first ring & were happy to get me in today for my Automotive needs. Walmart in Germantown lost business today.
I’m actually shocked that the corporate offices for Walmart actually tolerate the unprofessionalism of this location. Shame on you Walmart, you should be embarrassed.
M.

Only one person in customer service, only one in the money center, and the ATM is always broken. Horrible store that I will NEVER return to. I will drive the extra hour to another location!

I can’t explain how amazing/​helpful the workers are at this particular Wal-​Mart.
I lost my wallet a few weeks ago inside the store… I thought it was gone forever because we could not find it.
A lady who worked in customer service located it — called my bank so they could notify me that she has is waiting in customer service.
I was so shocked that someone returned my wallet with every single penny inside.
That’s amazing customer service!

I do love Wal-​Mart but the employees make it difficult to want to shop there. I stopped in this afternoon to pick up a few things and as I walked to the check out lines the lady who assigns people the cashiers to a register, I’m assuming this would be a head cashier position was talking with other employees. A second employee walks up to them holding a pair of pj pants and says this is for my man, the head cashier responses «get a bigger size because it has a drawstring so he can tie the pants, doesn’t he like to let his junk hang loose.»
If I had my children with me I would have said something to a manager. Some conversation need to take place in a private setting, this was one of those conversations.
All three employees were laughing at the comment that was made.
This is why other stores are better, seems like some training is needed.
Very disappointed in what I heard.

The employees themselves are usually helpful but this place is a madhouse. It’s a walmart you’ll find everything and anything you need for cheap. I just recommend going in the morning or meditating first because it’s a lot to deal with at certain hours of the day.

The customer service people are awesome. I bought a CD player. I used it once, but then I got a 2gb mp3 player as a holiday gift. I was able to return my opened CD player with a receipt, of course. At first they were hesitant, but when I told them how I received a mp3 player as a gift, they happily obliged because the CD player was pretty much in perfect condition and they gave me back a full refund.
I felt guilty for taking my money back from Walmart so I decided to buy a pairs of jeans, cereal, an apple, and an orange with the refund money!!! So cheap! Plus, the cute cashier was super nice! She smiled and greeted me and asked how I was doing. That’s the most action I received from a girl in the past five months.

Not my favorite store, but hey, it’s local and it’s convenient… plus it is a great location to see some real-​life «People of Walmart» live and in person.
The store is not the cleanest, and it seems that they are always stocking up while customers are shopping, which makes it really difficult to navigate and shop comfortably.
The market section is ok. They sell certain staples (butter, egg whites, turkey bacon, chicken sausage) for significantly less than I would pay at the surrounding super markets. The produce section has the basics (apples oranges, bananas berries, salad, onions, potatoes, etc), plus random offerings like parsnips. The meat selection is limited, but what they do offer is priced just right. I found an almost 3 lb brisket for $ 13 and some change. compared to almost $ 20 for a smaller one at another nearby grocery store.
I’ve been able to find random things I need (square, disposable stove burner covers) here that I have not been able to find at any other store. On the other hand, I have difficult finding more common items, and I usually have to go to Walmart, and then to another store to complete my shopping.
During my most recent visit, I was confused as to why they had no shovels a few days before the 2016 Blizzard (not that they ran out, they just hadn’t ordered any, according to the sales associate). They had salt and snow melt, but no shovels… ooookay.
Random observation, the flowers here last for a very long time. I bought some for my Thanksgiving centerpiece and I swear those things looked fresh for about two weeks. I think I was able to keep them for almost three.

I’m giving it three stars — although I’m being very generous. The only reason I’m being so generous today is because I didn’t actually shop there, but returned something I bought online. I’ve shopped there before and each staff member I’ve encountered on each visit acted as if they either wish people weren’t in the store, or that they weren’t in the store. I’m not sure which, but either way — same vibe.
Anyway, on today’s visit the customer service representative didn’t seem like she wanted to provide customer service, or didn’t want to be at work, not sure which, but… I got in & out without having to deal with any other store employees, or watch any other store employees act inconvenienced by encountering other customers.
So basically I averaged the five stars I would’ve the online experience, with the one star I would normally give having to (God forbid) shop there, and came up with three stars. Seemed fair to me.

This Walmart is terrible I mean seriously from the rotten produce to the employees (this does not include everyone by the way).They sell this organic greens mix in the produce department n if you look at it closely on the bottom of the container they have already gone bad. Purchased potatoes from there before more than half of the bag was bad. Ohhh and my last straw last night we purchased crescent meat burger patties and the meat smelled foul. They do not rotate things properly. Sometimes you find things set to expire the same day still same price. just when you think it’s all over you go to check out and the cashiers clearly do not give a rats arse about you. I am lucky if I even get a hello.

You know if you’re writing a review or even rating a Walmart, it must be either really bad or really good. Yeah… it’s bad.
Where is the manager? Why is this place so dirty? Why do l the employees move so slow when there’s so many people waiting?
I’ll rather drive to Target across the street and pay higher price than to deal with this place.

Although this WalMart is generally no worse than any other, this review specifically refers to this location’s automotive department.
Went in to have my tires rotated. Pretty simple procedure. Took 4 hours. FOUR WHOLE HOURS. On top of that, the «technicians» decided part of a rotation would mean stripping out all of the weights placed in the wheels to balance them. Then, they cranked on side of wheels on beyond the torque settings. Now my $ 10 tire rotation creates the need for a $ 170 balance and alignment.
If you value your car, and your wallet, don’t bring either here.

This review is only for the Tire and Lube Center. I waited almost 4 hours for an oil change and tire rotation when they had estimated 1.5 hours with 5 other clients in front of me and 2 mechanics working on those other cars. This is ridiculous! You get what you pay for. I came back 2 hours later and the car wasn’t even moved inside the work area. I’m NEVER coming back here again for mechanical services.

This Walmart is fair compared to most super centers, and is good if you need a couple of items. I would not recommend this place for decent shopping because if you need to buy more than 10 items the cashiers are WAY to slow and it takes from 30 seconds to a few minutes just to return ONE item, the customer service is absolutely terrible if there is even any. I would recommend the near Target.

I was excited when plans were announced for a remodel of this store. It was billed as a state of the art modern Supercenter. WHAT A DISAPPOINTMENT! Store literally feels like your shopping in a third world country… dirty floors, employees that speak bad english, NO DELI !!! Can you imagine opening a «SUPER WALMART» with NO DELI ???
Oh I forgot… according to the store manager, Walmart was prevented from INSTALLING A FRESH DELI because of the peoples republic of Montgomery County for some ridiculous reason. What a joke.

Since the remodeling the store has a better layout. It’s not as cramped as before. The staff doesn’t seem friendly (although I’m sure they’re) not to many of the smiling. It seems that I run into issues with the cashiers not knowing how to manually input coupons. I’m thinking in my head, «get it together people, you signed up for this» all the while the customers behind me are sighing. Oh well!!!

Super Haute Mess now that its a ²⁴⁄₇ 364 store… yeah super in size but its still a mess if not more. Now you have to deal with twice the drama. Pallets are everywhere. People act like this is an open air market like in Turkey or Italy. People in la la land. people leave their carts wherever whenever. I always push it far ahead, one day Im sure I will knock a display down. Good. The beef steaks are good for grilling but dont buy any other poultry. As for dairy there brand sucks it gives pp the runs. Sorry for TMI. Dont bother asking for help as the majority are foreigners not that I have anything against them, its just they dont comprehend English. You cant ask like where is this at because you will get a blank stare and then I give a stale face. Mgmt is still a joke. They let their little minions like CSM do their dirty work. They hide in their little cubicle office behind the doors refusing to come out. Calling their corporate headquarters is a joke too. Self check out is comical. One lone space cadet to manage all the registers that tells you that you didnt ring up your items when you did then the machines lock up. yeah… check out lines. another joke… over 30 registers and only 2 are open during peak times. If you want to go to comedy central, sit in mcdees, this is the place, to get a good laugh.
another note: seriously, avoid using their loo’s. I cannot stress this enough. It is repulsive. Its never stocked of the necessary things. One always out of TP. the auto flushers dont always work. yuck. ill just stop there.
For a more semi pleasant experience go to the red store a few feet away.

Well, I should have think twice before visiting a Walmart near a big city area, it was one of the closest place was still open late at night near my hotel. Also I was a little lost driving around in the area. It definitely brings me back to that one time I went to one in Oakland, CA. The crowd here seems rather dangerous looking, and I would not comment on their profiles. All the staffs just mind their own business and had a mean look on their faces. I suppose being an Asian draws less hostile glares from the visitors there.
After getting familiar with the area, I do not think I will come back to this store again.

This location is STILL under construction. Perhaps it’s taking longer because the store is still open? I don’t know, but a lot of the shelves are bare and if that are not bare, they are unorganized.
For example, zip lock bags and pool floaties in the same aisle… What?
I do want to return when the construction is complete because I like the idea of getting fresh food and electronics during the same trip.
BP and I also stopped by the McDonalds inside and it was pretty good. Fast service and the woman working the counter was very friendly :)