Your 1 Plumber

Their prices are grossly over inflated. They charge over 400 $ for a kitchen sink snake. Another plumber I used recently only charges 200 $. When I voiced my concerns about their prices, I got no response from the company. Obviously they are just out to rip people off. I will never use this company again.

Arrived promptly at requested time, performed repair in timely fashion, discussed pros and cons of timing of another repair in house, used his ‘national database’ to determine fee for repair (seemed a bit high), wore booties to protect carpet while he was in the house.

Reasonable price and on time. I will definitely use them again.

My experience is similar to some other reviewers. I got a leak in my house so I asked them to come by and give me an estimate for the repair and some other plumbing jobs. They told me there is $ 29 fee for an on-​site estimation. Fine.
The plumber did come on time. Since I already roughly located the sub-​section where the leak was from, it took the plumber less than half hour to locate the exact spot of leaking. Then he quoted me ~$ 1300 for fixing the leak and doing another plumbing job. In addition, he charged me $ 189 for finding the leak. I am fine with the $ 189 charge since the plumber did find the leak (thought it was my fault that I didn’t ask before he cut my drywall). When I told him that his repair quote was too high and I need to think about it, he lowered the total quote to $ 1100 including the $ 189 charge. I was still unconvinced, and then the plumber told me he would charge me $ 289 for finding the leak if I didn’t use their service for repairing. I chose not to use their service and give him $ 289. Later when I received their receipt via email, I found I was charged $ 289 for «Inspect complete systems, provide complete report» — which the plumber surely didn’t do. After I complaint this to their customer service, I was told that I should be charged $ 329 for Leak Detection (in a way, I should thank the technician for the $ 40 discount) and their company has a high price/​quote because they have a lot of overhead items and they provide «good service». As an example of their good services, they said they have an up-​front pricing policy — which means telling a customer the price before their plumbers do any job. But I never heard $ 329 from the plumber himself, never heard $ 289 before I said no to their repair service, never heard $ 189 before the plumber finished the estimation. After I asked them the second time whether they could at least honor the $ 189 «down-​back» price, they finally honored the price and sent me a refund check quickly (so I updated my rate to 2-​star from 1-​star).
To let my story have a happy ending, I hired a licensed master plumber and he finished three plumbing jobs for $ 405 — professionally and nicely. Comparing with the $ 1300 quote from Your 1 Plumber for just two of the three plumbing jobs, I am really happy that I didn’t use this company for the repair.

Stacey (customer service representative) was very nice and helpful and found someone to come out within an hour. I received an email right away once the technician was on his way. Erik P. came out, figured out the problem, and presented me with several options. Everything was done quickly and professionally!