Denton Cottier & Daniels

My Situation: After a move, my Roland keyboard began having issues with the sound output being muffled and fuzzy.
My Experience: I found DC&D through Roland’s website as a certified repair shop, and I called them to see if I needed an appointment. The receptionist was very friendly and told me to bring in the keyboard whenever I was in the neighborhood. I dropped off the keyboard and described the problem to the receptionist, and she took down notes and told me she would call once the technician diagnosed the problem. Within a couple days, I received a phone call from her asking me to come in.
When I returned to the store, the technician met with me and informed me of the embarrassing reason for the sound issues. Apparently through my move, the Roland power supply had been swapped with another power supply that uses the same plug but has a different voltage output. I was using the wrong power supply without my knowledge. He said that he checked things out and that no damage had been done to the circuit board. When I went to pay the receptionist, she and the technician refused my money. I explained that I felt responsible to pay them for their time diagnosing the issue, but they wouldn’t accept my money. I left happy to know that honest merchants are still around, although I still wish they let me pay.
Concluding Opinion: If you require the service of a piano shop, I highly recommend giving DC&D your business. We need businesses like this around, and if they were so generous and understanding with me, I can only imagine that they treat paying customers the same way. I only wish I knew more people with pianos so that I could personally help them get more business.

bad.
they need to learn how to run the business.
I called to place an order for my friend… i provided all my credit information (number name address etc) they confirmed it is okay, then 20 mins later they called back to ask for a physical credit card or a check. I do not know how to make it happen.
3 questions
1. if you did not accept the phone order using a credit card, why waste my time?
2. you have got all my credit card information and now ask for check payment?
3. you said check payment is faster, I could not agree. I believe CC is faster. Also I understand you want to be careful so I confirm that I am okay that you won’t ship the piano until the payment is completed. feel free to ask citibank to call me to confirm the payment is correct.
this happened on Aug 20^th.