Shugart Enterprise

I bought my Shugart home a little under two years ago (new build). I had been pretty pleased with it until I had to shell over $ 800 in repairs to an AC unit that apparently went bad with less than two years of use. I also had to pay for a recharge of the system of over 4 lbs of refridgerant. Which means this coil has been bad since we moved into the house. I sent correspondence to Shugart Enterprises about this to see if they would make this situation right since they claim they build «quality homes» and my AC unit did not last more than 1 full summer. I was greeted with complete silence and no return calls. I even went through the company that installed the unit to see what my options were and was told «They just don’t make them like they used to».
Overall I am happy with the house, but am very disappointed with the outcome of this this being an advertised «quality» home. Now I am just waiting to see what will break next at our two year anniversary in the house. I expected better service from this company, and it just goes to show that you cant trust what is advertised.