Office Depot

The customer service here is terrible! I will never order prints from this location again. I have been going in bi-​weekly for several months to get copies made. I’ve done everything to make this a quick and easy process, I recently have emailed my order in 24 hours in advance in hopes it would be ready. I’ve even called to be certain they are prepared before coming down, and aside from the long hold time on the phone, they have yet to have completed my prints before I arrive.
Expect long lines, and zero sense of urgency at the office print kiosk. Employees waste time while chatting with each other rather than focusing on the customers.
I’ve yet to experience this at any other Office Depot. Gig Harbors location no longer has my business.

I would not even dignify the customer service as poor here — it was MUCH worse, TERRIBLE is not a strong enough word. I walked in there March 30^th in the afternoon to return ship my climbing shoes via UPS. I walked up to their shipping center and encountered two employees — one a heavy red haired girl and the other a tall brown haired guy with glasses standing around talking with some girl on the other side of their counter. I stood an placed my box on the counter expecting to be attended to or at least acknowledged to hold on for a minute but neither happened, they both looked at me and returned to their conversation. It was not until a skinny tall brunette girl walked upto them and asked one of them to take care of me that the guy claimed he was training the girl (YEAH RIGHT) and again continued back to their conversation. Only after I repeatedly waved and said «hellooooo» to them did the guy begrudgingly tear himself away from his conversation to reluctantly prepare my box for shipping. It literally took 30 MINUTES to return ship a prepaid package, what a joke! I walked around the floor looking for a manager to figure out why these lazy employees were allowed to slack off and poorly treat their customers, and none were in sight. I utilize office services on a weekly basis and am so thankful for an actual UPS store, I was just unlucky they were not open on a Saturday.

Ever observe an employer treating an employee rudely and think wtf? I was appalled to witness how an overweight female manager degraded an employee when he asked for help. Whatever, this store has a good enough selection… it’s Office Depot, but that interaction stuck with me long enough that I thought I’d comment about it. Have some patience, Lady!

I ordered some printing online and then picked it up at this branch store. Because of a glitch in the website, I received a double order and was charged twice the amount on my credit card. However, customer service for Office Depot was very prompt efficient and courteous in clearing up the problem and crediting my account. I feel confident in trusting Office Depot with my future printing orders because of this.

It is just fine for an Office Depot with all the expected supplies and doo hickeys. Why it only gets 3 stars is that every time we go in, there are almost no other customers in the store but many employees just trying to look busy. They only ask if we need help once and leave us alone after that, but with all 4 employees asking… Then they are amazingly gone when it is time to check out and the poor copy girl always checks us out. Parking is never an issue and it is conveniently located, but nothing makes this location stand out over other Office Depots or other office supply stores.

Every time I walk into here, there are about 10 employees who all ask eagerly if I need any help. On the occasion I do, one of them will walk me to the place I need, and then hover. Sadly, their expertise seems to only extend to navigating me through the store, and not in providing any kind of comparative advice (e.g. which pencil sharpener is best?). I know not everyone can be an expert on everything, but it would be nice if they could offer some kind of an opinion, just to get me started in the correct direction.
I also find that the selection, for being such a large store, is lacking in variety. I don’t expect Office Depot to be an art store with a wall of difference pencils, but I am constantly disappointed by the lack of real selection. And the prices. Oh, the prices. I always think (without any good reason) that a large retailer will offer discounted prices, but they seem to take pride in making all the prices be as close to MSRP, while still being a few cents lower so they can claim lower prices without any real difference.
I don’t love Office Depot, but I still go because they are there. I wouldn’t miss them if they were gone, though.