Arizona’s Dukes of Air

The guy showed up on time, I just needed an outside fire pit gas line capped and he got it done quickly and correctly, and I got to use a coupon ! Professional company you can tell, will recommend and use again… thanks !

My furnace was blowing cold air, so I called Dukes after being referred by a friend and reading the reviews. My unit is 16 years old and I was worried about a hard sell of needing a new unit, which is simply not in the budget at this point.
I called yesterday, they came out today, quickly identified and fixed the problem. It turned out to be an inexpensive repair, which is a great bonus!
When it is time for replacement and/​or further repairs, I will definitely call Dukes first! Thank you!

Called and this company came out the very next day. Dustin explained our tune up and what to expect later on with the life of the ac unit. On time quick and easy.
I’d recommend.

Very impressed with this company! We had them out to our current home and a day later to a home we are purchasing. Our tech James, was thorough, knowledgeable and answered my many questions. The most notable aspect of both calls was that we never felt like James was there to make money or «screw us.» He was very realistic about what would/​should be done and what could be spared. Never did we feel like he was just there to upsell and honestly in a transient city like Phoenix that service is hard to come by. I will definitely use this company in the future!

We’re so glad we chose AZ Dukes of Air to install our new HVAC system! It’s such a big purchase that we delayed doing for way too long. We had gotten several estimates and just weren’t ever impressed by the others like we were with this company. John (the owner) came out to do the initial estimate and he took so much time explaining all of the options and how they were going to install it/​why it needed to be done that way. They definitely went the extra mile, no cutting corners and we were always very confident in working with them. Every single interaction we’ve had with them has been great– installers/​schedulers/​service questions/​etc– all top notch!

Just got my house done by this team! Very organized and clean work! I would refer them to anybody asking about real work being done correctly! I interviewed 9 companies and they were by far meeting my expectations! Continue the good work !!

We’ve used Dukes of Air twice now. The first time was for a routine a/​c check, and it was a 3-​week wait. Because of that, I was concerned about calling them when the unit broke in August, but to my surprise, they got a tech out the same morning. Turned out the coils were frozen. Had I known that, I would have slept on the roof next to them. We opted to just replace the 13-​year old unit and were able to schedule a new unit delivery in 3 days. Luckily it wasn’t super hot that week. We did get a quote from another company that was actually $ 2000 less for the identical unit, but my husband was more comfortable with these guys.
The unit came on schedule, and the techs that came for the installation met all my expectations. However, the first tech that did the quote failed to order a transition, so a 3-​hour job turned into 7 because the installers had to wait for it to be fabricated. Also, that same tech that measured the return grilles apparently sent the wrong sized ones anyway.
I also am not a huge fan of the customer care plans which guarantee service within 24 hours. Although our purchase included a one-​year agreement, I think if I spend $ 9000 with their company, I should get that courtesy regardless.
However, the installers did do a nice job (my husband went up on the roof to check it out), they have someone to answer their phone at all times, and they filed both our SRP rebate and registered the warranty for us promptly. For this, I’m a fan. What I am not a fan of is our first full electric bill did not yield much savings, so it’s still a mystery why our bills are twice what they should be:(
Update: Wow! Within minutes of posting, I got a call from John, the owner. He was very familiar with my minor service issues because Robert, the installer, had taken the time to relay the glitches to him. He also assured me that the proper steps were taken to size our unit beforehand with available tools that didn’t necessarily require window measurements, etc. We also discussed the customer care plan, and he clarified that even without a maintenance plan, any problems with my unit would be addressed promptly. It’s primarily routine maintenance that is prioritized by these plans. It is clear from our conversation that Dukes of Air makes customer satisfaction their #1 concern. I will continue to use their services and recommend them to others!

I read several reviews of different AC companies before I called Dukes!
I AM GLAD I CALLED and I know why they are a 5 star company.
I was given a 2 hour window and the name of the tech, Dustin. I was called by the tech with an updated time and he was there a little early.
We briefly spoke about the problem I was having with the unit. Within 15 minutes at the unit, he diagnosed the issue. We were lucky in that the fan motor was still under warranty. Apparently it was over $ 700+. We had to wait 1 day since the motor had to be ordered and programmed for our specific unit.
Our service tech called the following day and gave me an updated time to be at our house, although I was at work, he started on the unit and by the time he finished, my wife was home and the AC was working.
I HIGHLY recommend using Arizona’s Dukes of Air for all you Heating and Air Conditioning needs. They will do the job right the first time and care about their customers.
If you are lucky, you may get Dustin, who is an awesome tech.

Called on a Sunday night and they were out on Monday morning. Communicated everything to me and were extremely professional and nice! Didn’t try to sell me a new unit just fixed what needed to be. I’ve already recommended them and would again.

Ask for Dustin. He was a PRO.
Would use for all Heating and Air Conditioning issues in future.

Have used this company twice this summer and both times were 5+ in regards to service and quality of work!
The owner actually came out to my senior moms house and could have really taken advantage if the situation, but was honest and replaced her T stat, even sat and visited with her for a bit. Super nice guy!
This past weekend our AC went out, I guess all week of 115°+ took its toll on our unit. Dustin came out and fixed it. He too was a really nice guy, very professional and explained everything, and fixed what was broken, without trying to create more to repair than needed.
I would highly recommend this company and trust them not to over charge or take advantage. A+ for «the Duke!»
Thank you!

I needed to get my heater fixed and had gotten another estimate but it was outrageously expensive. Rafael came to the house, checked out the unit and quoted me a much more reasonable price.
Rafael was very professional and explained his plan of action clearly. After making two trips to get the part he needed and staying until 7pm (all of this on the same day), I now have a functioning heater!
I’ll definitely be a return customer.

This is our first home, so we are new to all this home service stuff.
The scheduler was delightful, and she got me scheduled quickly.
The tech was great and friendly. I appreciate how honest he was and he did not try to overcharge me.
My only complaint… I needed a new filter, because the previous home owner did not replace like they promised. Instead of replacing it, he told us we needed it. We even had a replacement on hand. If you’re going to charge me $ 60, I think it should come with a filter replacement.
Would use again.

We are loving our new Trane unit installed by the amazing Adam and Rene!
I found Dukes on Unilocal after dealing with a nightmare of a company that my home warranty stuck me with. We were forced to bite the bullet and pay for our AC repairs on our own and I am SO grateful that we found Dukes.
I called and was set up for an appointment the next day. When Robert looked at our unit the news was not good, but hearing it come from a professional who was able to empathize and had our best interest in mind helped ease the pain immensely. He explained everything to us and even took pictures to show us the damage to our unit. He was upset that he wasn’t able to fix our unit on the same day but it was well beyond repair due to electrical damage. However, he was happy to bring us a temporary cooler to use until our new AC would be installed. Everyone at Dukes from the ladies on the phones to the techs were very courteous and professional. I will recommend this company to anyone and everyone I know.
It’s good to know that when *stuff* hits the fan there is a company like Dukes there to help you out.

Duke’s replaced our AC unit back in April — I wanted to wait a few months to write my review. My husband obtained 3 quotes form different HVAC companies and he felt that Duke’s was the most personable and reliable company. The owner did the quote and his team came and completed the install. Prior to their visit our guest rooms were generally 10 degrees warmer… now they are as cool as the rest of the house!
Dukes was professional and really did a great job. They cleaned up issued left by the last HVAC crew.
Highly recommend them… and they really do have quite the fun Dukes of Hazard theme! :)

Nobody likes having A/​C problems, especially during a sweltering Arizona summer, but on an unfortunate occasion, our A/​C stopped working. My husband initially called another company to come out and after waiting 4 hours, they called to say the service charge just to come out would be $ 300. At this point, our home was already 85 degrees. He immediately called Arizona’s Duke’s of Air after reading all of their 5 star reviews on Unilocal for a second opinion. Robert came out 2 hours later and knew the exact issue, fixed it under an hour AND for less than $ 100! Our exit pipe from the blower to our unit was clogged and gave us helpful tips on how to keep the drain from clogging, maintain our AC and the idea to schedule a yearly maintenance on the entire system. Clearly, this company knows what they are doing and has wonderful customer service!
If you are looking for a great company to fix your A/​C, definitely check out Arizona’s Dukes of Air! We will definitely be using them again for maintenance and if anything should go wrong.

They are the best in this business
Had a new system installed last year by the Dukes of Air last year and it rocks and saves me money.
Seriously, if you need a check up on your air or need a new one installed, they are the real deal, friendly, efficient and experts at heating and cooling. Awesome!

Called this morning at 826 am and was told I would have a technician out between 12 and 2 pm. Tech called at 1232 and said he’d be here in approximately 15 minutes.
The tech arrived and promptly went to work.
He came across an aftermarket starter switch and some wiring that didn’t make sense.
Not once did he talk down about the other company we used.
Was glad he made it out, had the required parts and was able to fix the situation in a timely manner.
My questions were answered and he took the time to explain the hows and whys the breakdown occurred.
Unilocal reveiwers came through once again.
Thanks so much.

Trusting the Dukes was the best decision we could have made. Dustin, one of the technicians for the Dukes, is the man. He came over to give us an estimate and was informative but not pushy at all. The owner John came over with Dustin another time to do a load calculation as well and they were a blast to talk to. Although we did have some communication mix ups along the way, they remedied that and came through.
Adam and Renee (sorry if I spelt that wrong) were our installers and they were here for a day and a half and were friendly and thorough. They answered all my questions and made sure I was happy with everything.
We had 2 Trane XR-​14 Heat Pumps and air handlers put in, and the Trane XL824 thermostats (which are awesome). If you want a cold house in the heat that’s coming fast, call these guys, you won’t regret it.
P. s. If you have these guys over to install anything, give them some ice water and some food or something, they are so focused on making sure everything is perfect, you need to make sure they don’t forget about themselves too! Haha thanks again you guys for making sure I don’t die from the heat my first summer here in Arizona!

Called this business after reading the Unilocal reviews and they had the technician Dustin over for no heat or cold air in our home.
The assessment was completed in about 20 minutes and we needed our thermostat replaced to a Honeywell digital focus pro 6000 for $ 163 since there was a failure of the mercury analog thermostat.
He also found we needed one more pound of refrigerant for $ 68 as our system may have been undercharged.
Everything was repaired in less than an hour and all was in good working order.
Dustin explained everything well. I was satisfied with the service provided.