AT&T

Wow! Terrible service from this place. Can’t believe I still went after seeing all of the previous reviews. I told the manager Robert that I have an «unlocked» iPhone 5s that I would like to switch over to ATT. I confirm with the 800 number with ATT before going into the store that I will be able to port over. I told Robert that ATT on the phone said we can setup new service with an unlocked 5s phone. He immediately said in a sarcastic voice «that’s great, however you are wrong». I asked him sincerely not to speak to me in a childish tone and to be professional. Very upsetting to say the least bc I called ATT again to confirm. Finally I said just try and see what happens. They seems pretty ticked off bc they felt like they were right. Turns out ATT 800 was right and so was I. Everything worked and believe me I let them know.

BEWARE!!! The manager Robert is the biggest loser out there!!! He brags about how much money he makes to his customers! Amazing how AT&T would have a guy like this run a store! My dad is a general store manager of a Nissan store and Robert continually bragged about how much more money he makes then my dad! Then get this! He kicked out an 80 year old lady because she was upset about her phone bill going up $ 30. RIDICULOUS!!! Lied to us about the payoff on the phone saying it was $ 210 when it was only $ 174. My dad said we could go to a different store if he was going to talk to us like that, and he said «yeah maybe you should because WE ARE ALL OUT OF PHONES»!!! And told us to leave and go to gilbert and German (btw have the best friendly service there). Highly recommended not going to this store, if you do be prepared to be screwed over.

What a joke!
I went in to this store three times to purchase a projector and the first time they were too busy, the second time they said the devices were overheating and they couldn’t sell any, the third time, after saying they could sell it over the phone, I went to purchase it outright and they said they could not sell it without any kind of service and even if I ordered it online and It was to be picked up at their store they would cancel it!
REALLY???

Dealt with Kelli W. in this store last year after the CrossRoads store attempted to upgrade my and my husband’s service and got everything so messed up I had to turn in my new phone and go without a phone for a period of time. Both stores decided to «upsell» a great screen protector telling my husband and myself that it was expensive but that was offset by the lifetime guarantee which offered free replacement. In fact because I had to turn in my phone when I went back to pick up my new phone Kelli W. did a «free» replacement right there in the store so I wouldn’t be inconvenienced by having to go through filing a claim with the manufacturer, since this particular screen protector can’t be taken off one phone and used on another. Well almost a year later my husbands phone has stopped working. I contact the manufacturer of the screen protector to get him a new one for his new phone and ta-​da they don’t do free replacement.
After calling for 30 minutes I get the manager of the store Robert on the phone who from minute one keeps telling me that Kelli W would never tell anyone wrong information and there’s no record in my account that she ever did anything with a screen protector. All that was done under another employees’ name.
Well, I have her card and I remember specifically asking to deal with her after turning my phone in and coming back when I could upgrade so I didn’t have to keep repeating my ordeal. It’s awesome that he defends his employee but that doesn’t mean you be a jackass to your customers. These are the people who keep you in business. The only thing this guy had to do was step up and say «I’m sorry, I don’t know what happened but I’ll take care of it». It’s not like I was asking for a free phone. So I just let him know that his bad customer service could easily be shared all over social media and by word of mouth. Guess that made him mad because then he was done talking.
That’s fine though because now I’ll be reporting him and Kelli W to AT&T corporate. From what big mouth manager said apparently Kelli W gets other employees to ring up the things she shouldn’t be doing so she won’t get caught and this guy is to dumb to catch on.

Worst ATT store around. The manager in particular is so rude and has no ability to offer customer service. Do not sign up at this store unless you want to get screwed over with a lousy contract. They are only out for the money and have no customer service and this is lead by the manager of the store.

I have been to this store twice now. It isn’t the closest to me, but I come here for the service. In particular, Kelli. I had a bit of a rocky start with AT&T, received a lot of misinformation and found myself with a substantially lower phone bill than Sprint, but with an iPhone 5S that couldn’t be transferred. I ended up switching to an iPhone 3GS until I’m eligible for an upgrade in 6 months. The reason I stuck it out is because of the service. Every encounter I have had with AT&T has been positive. Kelli in particular impressed me when I walked into the store for the second time yesterday and she remembered who I was. I showed her my 3GS and we joked about it being a 2009 phone in a 2014 world, and she helped me swap it out to a Nokia Lumia 520. Something temporary until I can upgrade to iPhone 6. I really felt like I was being helped by a friend, and working in customer service and sales, that is the ultimate goal. To establish rapport that will build long lasting relationships. Even though Kelli will officially be my go-​to person at this store, everyone else here that I have encountered has also been very pleasant and they truly work as a cohesive team. I have only been to one other AT&T store here in AZ, and although the service was excellent, I noticed the service at this store had an organic feel.

Wow… You guys have OFFICIALLY hit a new low! First, you pulled a massively sneaky pete by tricking my fiancé into a 2 year contract by offering a $ 100 promotion (and of course, forgetting to mention that accepting the promotion would mean a contract), then, after visiting the store, and calling several times to speak with your utterly incompetent reps, he finally managed to get the account canceled — double and triple checking that everything was completely paid. Now, mysteriously, several months later, we get a call from a COLLECTIONS agency stating that we owe AT&T money. When we called you guys to find out what the hell was going on — your unfortunate excuses for reps A. Couldn’t find the account, and B. Upon finding the account didn’t have any good excuses or reasons for not notifying us of an outstanding balance (especially since we made more than enough efforts to make sure that everything was 100% taken care of). Not only did we get a major attitude from not only your reps, but the sassy «supervisor», but now we’re also having to deal with some collection agency to get this taken care of.
PLEASE SPARE YOURSELF THE HEADACHE AND NEVER DO BUSINESS WITH AT&T!!!

FIRST!
Prepping to go to the AT&T store is like prepping to fight a boxing match: I warm up my moves, i review my tactics and I practice my trash talk. Why? Cause lets face it, AT&T is KNOWN for shitty customer service, and unfortunately my track record at the AT&T stores has not been good: I have yelled, screamed, banged counters, threaten to move to TMobile (and Sprint, Verizon, etc etc), threaten to burn the building down, threaten to sue, etc etc etc.
I swear its not my fault, i’m just not very patient with bad customer service… and I have my anger issues.
So this time, I prepped once again. I got an iPhone 4 from a friend and I wanted to move my info and get a new microSim card. It was my first smartphone (I know i know, i’m late in joining the revolution) but since I don’t have a contract with AT&T I got used to being bullied into signing one every time I went into their store.
Luckily, all the forces of nature were with me on this trip. The store was empty, the reps were in a good mood and at no point in time did they mention my lack-​of-​contract with them in the 6 years that I’ve been a customer (I know, I have contract issues, don’t judge me). Thomas, my CS rep was quick to get my sim card ready, transfer all my staff and make sure I was getting all the discounts I could capture. Sure, he was a little weird and talked to himself as well as made weird noises– but hey! wouldn’t YOU be a little crazy too if you had to work at the AT&T store?
Unfortunately for Thomas, the sim card he gave me was a piece of crap and started failing on the spot. He had to get me a new one and re-​do the whole data transfer. The whole transaction took me like 30mins at the store, equally painful for me and him but I left a happy customer– no contracts, slightly higher monthly pay and a new working phone with most of my data transferred.
This might have been the ONLY positive trip to an AT&T store I have ever had in my entire life. Good job Thomas, good job.