AutoNation Chevrolet Gilbert

I recently bought a car from Dwayne at AutoNation. He was super attentive, listened to what I wanted and found several vehicles that met my criteria. I couldn’t be happier with my final decision or with autonation’s ability to make car buying so simple !

If you want a car you can go anywhere but if you want a great car and a wonderful experience go see Keyon Bryant @ AutoNation!

I usually hate going into car dealerships. I went in spoke with Alec. He worked an amazing deal, no haggling, no pressure, no anxiety. Super quick and easy. I had an amazing experience and they are all so helpful and kind.

Found a vehicle I was interested in on their website. Sent them an email setting up an appointment to view and test drive. Was met by Alec West. Test drove the car and decided I wanted to purchase it. Alec showed me the out-​the-​door price which did not have any add-​ons like so many other dealers do. It was just tax, title license and doc fees only. This is how buying a car should be. Went to the bank to get a cashiers check and when I got back, they had started on the paper work and prepping the car for delivery. The whole process went quickly and smoothly. Thanks Alec!

Jim Daley is awesome! Best customer service around. He will take care of you! Scheduled me quickly and took less than an hour! Amazing!

I continue to be impressed by the service we receive every time we come in for any maintenance or mechanical issues. Our servicing agent John Thompson always handles all of my questions and concerns so well it really take the misery out of coming to the dealership to get serviced. He works with us on any issue and we never leave disappointed. Thank you for making this an easier process. And the doughnuts keep my kids happy while we wait!

We brought our Chevy Volt in when we noticed fluid under the vehicle one day. PETE helped us out right away and was very responsive to our needs. We were extremely satisfied with the service!

I wish I had read these reviews before bring our Chevy Traverse here. Few people seem to know what they are doing and the customer service was horrible. «Micky» was so rude and seemed more concerned with sipping his Red Bull than helping any customers at the cashiers desk. The friendliest person we worked with was John. He was kind and professional. Overall, we will not be returning.

Worst customer service ever! Walked around the lot for half hour or so and not one person asked if we needed help; went inside to pick a brochure, no brochures and again not one person even acknowledged we were in there! I WON’T BE BACK!

Unilocal is just one of several places that I’ll be leaving a review for this place so more people know. Here it goes…
Look at the average stars for this place!!! I bought a showroom 2015 corvette 7 months ago from the sales manager himself. Since then, I’ve taken my car in 6 times for warranty issues, the latest being today.
Upon dropping it off, I was given a loaner car (Chevy Malibu). I give them a corvette, they give me a Malibu, but anyways… I also have a grand Cherokee that I’ve been looking to trade in to get a pickup truck. So while I waited for my vette to be done, I went shopping to other dealerships for a pickup truck. When I took the Malibu back to pick up the exact same corvette that I bought from this dealership, the sales manager said to me «let’s just do us both a favor and bring your car somewhere else from now on.»
So I was told to bring my car to a dealership other than the one I bought it from and further from my house. He ended it by stating «Have a nice life.»
So as soon as I left, I called Chevrolet customer service to file a complaint, who told me that they would forward the complaint to the dealership and have them handle it directly. I asked if that was appropriate since the dealership will obviously be biased on behalf of their employee and was told that I was correct. This is not the first issue that I’ve had with this particular dealership’s service.
Several times I’ve spoke with customers who were waiting for their vehicles and also are not happy with them. Bottom line is… choose a different dealership, don’t buy a Chevy since their customer service does nothing for you, and don’t buy a corvette since mine has had nothing but problems since the day I took possession.
This dealership has been a nightmare to deal with and so has my car. Stay away from Autonation Chevrolet in Gilbert.

Had a great experience with the service group. I worked with Jon and he was tremendous throughout the process, setting expectations and communicating with me what it would take to fix my car. He went out of his way to make sure I had all the information that I needed as well as set up a rental car for me while my car was being worked on. The service was completed ahead of schedule and I couldn’t be happier with the service I received. Thanks Jon, highly recommended!

I will keep this brief.
Highlight: My salesperson Bryce Hoffman was very helpful and professional.
Everything else: I signed a contract with them for a 2014 Chevy Cruze LTZ. The next day they informed me that they put the car through ‘certification’ and determined the price to be $ 1054 higher than my contract, and that I either had to pay an additional $ 1000, or break the contract.
No compensation offered, no additional incentives offered, no ‘we’ll help you find another car’.
Extremely poor business practices, deceptive to be kind. I would strongly recommend finding another dealership – you don’t know what your getting, even after you sign a contract. I can’t say for sure if this is standard practice for this dealership, or ineptitude to the highest degree. Either way I would suggest finding somewhere else for a big purchase like a car.
Full disclosure: They do have free water…

Had scheduled oil change at 1pm on a Saturday but was told I could drop car off anytime before then. Arrived around 9am and the female in the drive greeted me then tried to flag down a service advisor. As one walked by he snapped back at her «I’ll get to him when I have time!» as he went back into the building. That guy never returned so she had to grab another advisor, possibly a manager, who did help me initially but later passed me off to the guy who had said he didn’t have time for me (forgot his name). Guy was rude and only words he said to me was «I’ll call when it’s done.»
Returned to pick up car. oil level monitor wasn’t reset and tire pressure levels weren’t reset. Called back to make sure the work was actually done and the advisor said «it was, it’s a simple process to reset it.» I know how to reset it and if it’s so simple why couldn’t your techs have done it?! Not very reassuring when this isn’t done in the shop as it shows lack of attention to the work.
This location is extremely convenient to me but probably won’t return based off the experience I had. Obviously wouldnt recommend to anyone either. Sad

I had a great experience there. It was my first time and I just went in for an oil change and tire rotation and they matched another dealers price and were courteous and polite. It was average time of completion but they didn’t lie about it. I will definitely go back. The place was very clean and new

There is only one reason I am giving this joint 2 stars and not 1, and I will get to that in a minute.
I stopped in last Sunday looking for a car. i knew what car I wanted, and they had it, for a lot less money than I was expecting. I wasn’t planning to purchase a car Sunday, rather I was going to many dealerships looking for this car, and comparing prices. I made that very clear. The sales rep I was working with said he would throw some rough pricing together. I asked him to make it worse case scenario, highest interest and lowest value for a trade in that I didnt bring in. He did that for me, and I was satisfied by the end of that visit.
Fast forward to Monday, I gave them a call to let them know I would be back in on Wednesday, to potentially buy the car if we can get the price just right. Easiest sale layup, right? Well… I stayed in communication with my sales rep for 3 days. Come Wednesday, I was rushing out of work, cash in hand, ready to buy this bad boy if we could get the price just right. That’s when I gave my sales guy a call to let him know and he totally changed his attitude. I told him I was coming in and wanted to talk pricing and he told me «I gave you best case scenerio» and that he would not consider negotiating further. I am in sales too, buddy. You shouldn’t have assumed that sale, because you lost it. Despite him thinking that this was the best deal… I was HAPPY to go elsewhere, spent a little more money, for the same exact car in better condition and less mileage.
It wasn’t just his «I know you love this car, so I am going to treat you like shit» attitude, but he was SO unprofessional on the phone. He answered it «what», and when I asked him questions he wouldn’t explain his answers, he would be short and follow up with «are you going to buy the car today?». YEAH, I WAS. But, I went elsewhere and I was happier to give a more patient, kind, and professional sales guy a commission.
The only reason I am giving it two stars, and not 1, is because I spoke to Mark on the phone after all of this and explained my frustration and he really wanted to make things right by me and I really appreciated that. It was just too late at that time.

Camaro Nightmare
First and foremost just want to say the service is horrible. Do not recommend coming to this dealership unless you want to be given false quotes on fixing your car. The part they told me to replace is 100% perfect. They are LIARS and SCUM. It is frustrating to know that this type of fraud is still happening.
I bought the 2011 Camaro back in august 2011 brand new. To this day the only modifications i have done is Exhaust and sound system. Nothing else. I have 86xxx miles on it and has mainly been freeway driven. I have had nothing but problems with this car and it has been a shop queen. at 71xxx miles everything was warrantied out. A brand new: motor, transmission, fuel pumps, clutch and flywheel, alternator, power steering pump, and more that I’m forgetting about.
With everything changed it ran good for about a couple thousand miles and then i started having more issues. SERVICE THEFT DETERRENT SYSTEM. Whatever that may be, it shuts off my gauges, so i don’t know how fast I’m going or anything, and it also shuts off my radio. To get the gauges back on, i have to turn off my car to reset it. And to reset the radio i have to actually ground out the battery. It happens at least every other day but lately it happens everyday if not twice.
Just for that issue it has been going to the dealership (AUTONATION CHEVROLET GILBERT) since november 2014. It was in for 5 days and they said they found the issue and fixed it with a harness they installed. the next day, same thing happened. My car would be sitting at the dealership months at a time for them to try and figure out this issue by driving my car. Come may i called and asked if i can pick up my car and when the problem happens to me i will park it and get it towed. I picked it up that night after work and drove it home. The next night of having my car, not driving it all day, i drove it to the gym made it 1 mile away from home and the drive belt shredded, and the A/​C compressor blew anti freeze everywhere.
I got it towed in and went to visit the dealership (AUTONATION CHEVROLET) the next day. Being told i blew my alternator, A/​C compressor, and drive belt. Having no clue why that had happened due to the fact i didnt have or drive my car for a month and a half prior, the dealer then tried to charge me 1900 $ to fix everything. After talking back and forth explaining this is not my fault and it should be covered by them, and them refusing, i towed my car out of the dealer.
The next day the car was taken to our mechanic we use for other vehicles coming to find out the Alternator had nothing wrong with it. The A/​C compressor did lock up, for some reason… At the time i was going back and forth with the dealership as well as GM headquarters. For about a month. They kept giving me the run around telling to contact different people, talk to the dealer, call our headquarters, so on so on. I didn’t touch the car because i wanted the dealership to take care of this issue because i wasnt the one driving my car in the first place for a month and a half prior to this happening. After a couple months of dealing with the dealership and their back office. I went ahead and had the shop put a new A/​C compressor in. For it to only freeze up ten minutes later. Us thinking it was a faulty A/​C compressor, we exchanged it out and put another one in. For only that one to freeze up as well. The shop has no clue why this is happening.
So in the end, i still don’t have A/​C. My car is still having the SERVICE THEFT DETERRENT SYSTEM problem where it shuts off my gauges and Radio. The dealership wants nothing to do with my car anymore. I am stuck and have no clue where to go here on out. My trust for the dealer is not there anymore. I’m sick of getting screwed over cause that’s all it has been.
This is just one of many problems i have had with the vehicle.

My boyfriend and I went in here to look at a new car for me. As we pulled up we were immediately greeted by John Sullivan «Sully». He found an Equinox for us to test drive and over was very nice and helpful!
It was the last day for 0% Apr for 72 months, so we decided to go for it. I was picky on the color I wanted (Diamond White) and he looked around at other dealers so we could find the right one for me. They ended up trading one of theirs to get mine for me.
Sully was easy to work with and very nice! He is not one of those pushy salesman. The gentleman who helped us with finishing all the paperwork was also great! Unfortunately, I did forget his name.
The only small complaint I have is that when I took my car in to get tint, I pulled into service and had no idea where to go next. I walked inside and everyone was just at their desks doing their own things. I finally had to go and ask someone. The advisor who helped me was nice though :)

They have multiple lifted trucks on their website which lead you to believe they are on sale with HUGE end of year discounts. However, they said it was a misprint and that it would be another $ 8400.00 on top of the internet price. The sales rep Antonio tried to appologize but really didnt say much more. Frustrated with the incorrect information on the web (as there were three of these trucks that they are saying are priced wrong) I decided to test drive another truck. It took him 20 minutes to find the key and actually get the truck. After taking a look at the truck, I decided I wanted to test drive. He gave push back when I asked for him to actually get a dealer test drive plate. Once he got the plate, we got on the freeway, and the tires were out of balance in which the response was they just need air. This wasn’t the worst part though, while driving, he received a call from another customer and spoke with him for the rest of the test drive (I must not be very important as you can see). We finally get back to the dealership, in which I asked what the numbers would look like. I decided to stay outside to look over the truck further. After about 25 minutes we decided to go inside (its hot out in August), only to find out the sales agent was working on pulling details for the other client that he spoke with during the test drive. After this happened he decided to finally go and get me a numbers sheet. That took FOREVER as well, I was fed up and got up to leave. This is when I met Keyon, he was real with us and actually answered and helped me for a few minutes with a couple of questions I had. Unfortunately, we were still unable to make a deal.
I love the fact that there is a Chevy dealership down the road from my house now, however, I’d love to have more confidence in this dealership which will be difficult after my expereince tonight. I understand we all have off nights but this seemed more about the commission and the sale for Antonio as opposed to working with the client and working with my needs.

They really need to work on there customer service horrible service I will never step foot here horrible service and they lie about prices the manager doesn’t care either HORRIBLE SERVICE!!! I wish I could give a negative star!

First issue: I took my Acadia for service and repair (and multiple recalls) to the downtown Mesa location based on convenience for two years. My car came with an extensive warranty and free oil changes/​service. When the dealership and service center moved to Gilbert I was never informed. In fact, I made an appointment for 7:00 a.m. And when I showed up to drop my car off, I found a large sign showing that they were closed/​had moved. I got out my cell phone and hit redial to call back and told the woman who answered the phone that no one told me they had moved. She actually argued with me and told me I couldn’t have called that number initially.
Second (and final because I will never return): Made an appointment on Veteran’s day at 10:00 a.m. And when we dropped off, cars were stacking up everywhere. I asked how long it would take and was told 1 – 2 hours. We took the kids to a nearby park, and waisted time waiting for a phone call. Finally, after two hours I called the service manager and was told that no work had been completed because my warranty was up and they tried to call me ONCE but the call didn’t grow through. (My seven year old had my phone for about five minutes calling grandma and he must have hit the wrong button).
I talked to a manager who didn’t give two hoots… Picked up my car and never looked back.