Benson Systems

I have to agree with the other negative reviews of this company. Used Benson Systems only because I was in a rental home and the owner had been using Benson prior to my move in.
When I moved out of the house (after 3 years) I called Benson and informed them to please cancel my account. They said I needed to send an email to a generic Benson Customer Service Email account to cancel. The following day I did that. The next day they charged me for another month’s monitoring. Nobody from customer service ever responded to my service cancellation request.
The following month they charged me for another month’s monitoring. I followed up with another email, and in return was told, in essence, that I could not cancel my account, only the homeowner could. If I wanted to stop being charged for the monitoring (for a home I no longer occupied), I’d have to handle that with the homeowner, as he had instructed them to charge my card. Basically, I could not instruct them to stop charging my card.
For clarity, they never even had a contract with me, they had a contract with the homeowner and were telling me that he authorized them to charge MY CREDIT CARD and he would need to call them in order to get them to stop charging MY CREDIT CARD! I had no authority (according to them) to tell them to stop charging my credit card.
So, as of right now, my opinion is that their customer service is awful and they are fraudulently charging my credit card.

Possibly the worst customer service I have encountered with any business. Overpriced, not concerned with customers changing needs– if you sing a contract with these people — they will hold you to it– no matter if your changing security needs are not met. Quoted us $ 14,000 for what in essence what a doorbell could do. To simply move an existing door alarm to another door was also $ 1000’s of dollars. Please look elsewhere for your business security needs– we are simply waiting out our contract at this point.
The sales rep. Sean — and his total general disregard for us as Benson customer and «not my problem» attitude and management saying he is their best salesman told us where we stood as a customer. If your not interested in good customer service then by all means– call Benson. I repeat– please look elsewhere for your security needs.

Just love these guys! They do everything for my commercial building. I make one call for what ever ails my building. Always professional, always done right. Just in the last month they have worked on my plumbing, electrical, security system, AC and roof. I love that kind of dependability.

These guys are weird business dudes. They advertise their services, but when you ask for quotes or repair estimates, they go underground and don’t respond. WTF?