Cold Stone Creamery

I spent $ 50 on an ice cream cake for my daughter’s fifth birthday party. The day that I picked it up, the girl at the front told me that there was a problem with the cake. When they put the plastic cover on the cake it, it squished one side. I asked the girl if she could fix it up or do something and she said all she could do was put it any bigger cake box. That would not solve my problem. I asked for a discount and she said no. They should have fixed the cake when they squished it. I will not go back again!

I’m sad to give such a poor review, but my treat has consistently been less than satisfactory. A «like it» size (the smallest) with 2 tablespoon size mix-​ins, in a plain waffle cone/​bowl typically runs me over $ 6. I never used to pay attention to that, but my husband would get so annoyed with how pricey it is. With that in mind, my attitude started to change in regards to, «if I’m paying this kind of money for a one-​time (meaning there are never leftovers) treat, it should be top-​quality» –the amount of ice cream is too small for the price. The amount they charge per stale mix-​in (tablespoon size) is overpriced and then to add insult to injury, my plain waffle cone/​bowl is without fail always hard and stale ruining the entire experience. It’s very frustrating. I used to go all the time, but was getting very tired of taking the risk of getting a stale, yucky tasting treat. So I’d go every so often and hope «this time Id get a good one» nope. I even threw my last two away. My money is good, my product should be too.

We no longer frequent this location…
I have been to Cold Stones all over the country and never once have I run into a franchise that refuses to give a scoop of ice cream that is taller than the cup. This location will level off your dessert so that it is flush with the top of the cup. They will not give you more than this. This is after me and several of my family members have been back many times, so it is not just one employee or experience. The last time we went, we made a comment about it and explained how other locations do not do this. Their response? «Well, those locations aren’t doing their jobs!»
Explain to me why the lids that go on top of the cups are in the shape of a bubble to accommodate a hill of ice cream? If Cold Stone is not allowed to give a scoop taller than the cup, why would their lids be round instead of flat? And why do they only sprinkle a couple of toppings into your ice cream?
The bottom line is that this location is WAY too stingy. Why would I pay $ 6-​$ 8 for a small, leveled-​off scoop of ice cream with minimal toppings when I can go down the street and not get ripped off (as much)? And then you ask for a tip?

Stopped in for a sweet treat this afternoon. Outstanding service and yummy ice cream!

I got the dark chocolate peppermint with shredded coconut. So good!
Nice service and clean facility.

I got some coupons for this location so I headed out to find it and it’s kinda tucked back behind some other buildings so it was a little hard to find. However, I think that was a good thing because it seems like this location is very busy unlike my normal location at Signal Butte and Baseline.
This location also has 2 lines setup with mix-​ins to handle more customers at a time. They are friendly and the place is clean. It is everything you would expect from a Cold Stone!

Nothing beats a chocolate devotions ice cream on a HOT SUMMER DAY in AZ. Its the combination of the chocolate ice cream with choco chips, brownies and fudge and served with chocolate covered almonds waffle that make is SOOOO GOOD! I won’t say no for an ice cream in 100 degrees weather like we are having right now. Really is a guilty pleasures!
Although the ice cream was very good, they need to put a sign for the location though. It was hard to find this place and I had to drive all around the Fry’s just to look for it. It was hidden in the very end of the South side of Fry’s.

Our recent visit back did not disappoint! The staff is friendly and personable, and they are patient with my kids. My husband loves the ice cream cakes and my kids — just love it!

Try the sweet cream ice cream with strawberries, almonds, and maybe raspberries mixed in. Get a gotta have it in a waffle bowl, but be careful, it can be addicting…

K. I’m not a fan of the neg, but coldstones is my least favorite kind of icecream. Some people love it. I don’t know what it is about the ingredients. But it didn’t taste right to me. Maybe because I’m do used to real foods.

Agreed with the other reviewers, this particular one is sort of stingy with their toppings. The couple times I’ve been in there the employees have been ok though.

I use to like Cold Stone but no anymore. I always get gummy bears in my ice cream, but they only put a few in there; literally 2 gummy bears for a medium ice cream. It’s annoying.

I like Coldstone… make that LOVE, but this place could definitely do with a few grown-​up people at the counter. Last night I went down there for a post-​dinner dessert fix. It was around 9, and there was just one person ahead of me in the line, and a group of about 5 teens at the cashier’s. There were only two people manning the counter at the time, including the cashier. And both were teenagers. One of them was obviously friends with the group of teens, and they kept chatting and taking their sweet time to bill those people. Neither of the girls at the counter made eye contact or smiled, leave alone greeted me when I walked in, and it was a good 15 minutes before I got to place my order, despite the place being so empty! Seriously, Coldstone @ E. Baseline, get your customer service in place. But the chocolate devotion waffle cone I got more than made up for this sloppy service :)