Dunkin’ Donuts

This place is terrible. I have been numerous times and my order if never right. The drive thru is horrendous. Coffee is horrible. Twice its been cold. Not warm– actually cool. I keep trying to give it another chance– no more. It’s absolutely awful.

I love Dunkin Donuts coffee. Everywhere I go, I search for Dunkin Donut locations. This particular location did not impress. While in town, I visited this location twice! First visit, customer service was a little slow. Second visit, My coffee was cold!!! I had been waiting all day for this cup, and I was left disappointed. On a positive note, the order I placed on my second visit was large, 7 drinks and they offered to help carry the drinks to my car and all of the orders were accurate. For the remainder of my stay in town, I drove a few extra miles to go to a different location and the service was much better, and the coffee was hot!

I hate to dogpile another low rating here, but it’s really bad. This location is a desperate cry for help. I’ve tried this place at least 6 – 8 times. I really WANT them to be here, I WANT them to succeed.
Assuming there’s an actual owner to this franchise (where are you? Why don’t you care?) or maybe if it’s just one in a billion corporate locations, (district manager? Anyone?) –this place is one, giant example of «don’t».
I’ve had employees be rude and shirty. Trained and snippy, or untrained & incompetently simple-​minded. But the worst are the ones that are both untrained AND rude.
I’ve had long waits, been overcharged (even with another employee standing beside the cashier saying «You’re overcharging her.») had our food prepared incorrectly. I stopped going inside because the drive thru reviews are moderately better. I needed a couple of 25-​packs of munchkins, two separate times, for church youth activities. Both times, the product was stale. Like… Ping pong ball stale.
I don’t know. I hear there’s another donut place Opening up around the way– I don’t think I’ll have the heart to try DD again.

**UPDATE**
I have been checking in almost daily to this location. I will only utilize the drive thru as I have found the staff is consistent and they tend to put the «new» staff for inside customers.
When I have walked inside the line is ridiculous and they almost always screw up my order.
Since the drive thru is faster pace, I have received friendly, quick, consistent service.
Hopefully this location is getting better and the reviews will improve!
I paid it forward this morning as someone paid for my coffee earlier in the week. Feels so good!

Not worthy of even 1 star! they really are horrific; This is the first business I have had the worker laugh at me on my «face». Asked them what was so funny and they pretended to not hear what I said. I drop it and proceeded to order my simply small coffee, still puzzled. She asked all the wrong questions, like did a want my coffee iced on a raining early morning yet left out all the basic normal questions like sugar, black etc. Had to ask for everything single item that I wanted one by one since she obviously was not interested in serving me; I finally demanded a receipt when all was said and done, throw out the coffee I now did not trust and left; sad thing too is I think this was the manager. This was the first time for mehere however am never going back; The starbucks in Frys is a lot better mannered/​service and with none of the immaturity or unprofessionalism.

I like to stick to positive reviews, however, with this Dunkin Donuts, that will be impossible. This is the worst restaurant I’ve ever been to. The wait is rediculous. The people working here are idiots. They consistently screw up orders. During my first encounter, a stupid teenage manager rolled her eyes and walked away from me when I asked for some help. She was to busy working the drive-​thru and texting on her phone. They screwed up my order. I just wanted to get it fixed so I could sit back down and eat with my family. The older manager tried to smooth things out, but she seemed to be ill prepared for her job. It looked like the non-​existent owner stuck her with some dumbass lazy rude kids and expected her to pull a miracle out of her butt.
Their drive-​thru is easily a 30 minute endeavor. Today when I got to the sign, to place my order, I was told their latte machine is broken. Normally that wouldn’t be an issue, however, it took me 20 minutes to get to the sign. Now I had to wait another 20 minutes to get out of the drive-​thru line. A**holes!
Later I called to ask for their store number. The young kid who answered the phone responded to my question with, «you want my store number?» Well, no sh*t! That’s what I asked you idiot.
I was so excited when they built the Dunkin Donuts within walking distance from my house. Now I cringe every time I drive by. If my wife sends me there to get her a coffee, I get angry before I even arrive, knowing that something will go wrong. I’m usually a very positive person, but this store is such a freak’n mess that I need to scream.
I only told you about two bad incidents I had. I’ve had more because my dumbass keeps going back. That ends today!

Pretty awful service. 22 minutes from when I walked in till I received my one donut which I ate way before my sandwich was done then received my coffee… Completely backwards. This place is not run well but it looks more organized that frys but next time I’ll get Starbucks and frys donuts

The wait is always horrible and no one ever knows what’s happening. My sandwhich has been made incorrectly the last three times I have gone there. I never use the drive thru because I feel I have to look people in the eye and watch them make everything because it has never been correct. Lots of young high school age people are working there, not about agism its about consistency and training. If I didn’t love DD coffee so much I wouldn’t come here any longer.

Probably the worst DD in the area. Slow lines, constant incorrect orders, stale donuts. Management is not doing their job here. I would say you have a 75% chance of getting what you order here.

I hate leaving bad reviews darnit! I have two reasons for a 1 star review… First off, I pulled in at 7:50 thinking I had plenty of time because online they show that they are open until 9pm but they actually close at 8pm. Secondly, when I walked in and ordered an assorted dozen on NATIONAL DONUT DAY the cashier told me they had no more donuts. I understand getting out on time and getting home to your families but just please correct the hours to all the locations in the vicinity… Anyways, I wound up hitting Circle K ’cause when your pregnant wife has a craving you better deliver lol

Usually just go by through the drive thru for iced coffee and occasionally some donuts. Line always moves fast and order is always correct. I’m not usually there in the early morning during rush hour so can’t speak there. Always pleased.

This place needs more and better hired help. Been here over 30 minutes to get a combo that they argued I need to specify I wanted to come with coffee that it is supposed to come with. One lady working orders and no one filling them. The line is out the door and they move slow as molasses. I will stick with my usual DD on Power Rd/​Rittenhouse. Way more organized and they get my daily orders right.
Oh and the more disgusting thing was the lady prepping food with the same vinyl glove she counted money and change with, wiped her gloved hands on the clothes and face, threw trash away and since I was there so long I got to see her serve donuts and stock with the same dirty glove on the whole time! Yuck

Walked in at 7:45 on a Friday morning. line had 19 people in front of me. Yikes.
Not sure if they were understaffed or what, but what a cluster. One register open for a huge line in the store and in the drive-​thru. Poor kid on the register (Nikko?) was really trying his hardest to stay pleasant. He was stressing. He had to bag donuts and ring by himself. Also had to restock as people were buying like 3 dozen at a time.
Anyway. I ended up leaving there around 8:10. I hope they figure out their staffing or whatever it is that went wrong. And management needs to give that kid a pat on the back for not running out of there.
My donut and coffee were fine, btw.

This Dunkin’ Donuts is on my way to work, and after hearing about their new Cookie Dough Collada coffee, I decided to stop by. Since then I have gone a number of times and each time is something new. Either the person at the speaker doesn’t understand what I mean when I say Collada (which is what they named it, not me), or when I get the coffee, I find out that they didn’t actually put any coffee in it at all. So then I started requesting the Cookie Dough Collada WITH coffee, and that’s usually responded to with a rude reply. On top of all if this, today after waiting a long time in line, I get up to the window where the rude girl with a monotone hurriedly takes my card then says it’ll be a few minutes. She leaves the window open and another worker whom «forgot their was a customer there» hops up on the counter and scoots all the way back to where his butt is almost hanging out the window. Once the girl laugh and brought his attention to the customer still waiting for her coffee, he jumped down. My coffee was then practically shoved into my hand and the windows were closed really quickly.
Now, I am not one to usually complain, in fact this is the first time I have ever even left a review at all, but this place is very poorly run and the people are all rude and not trained very well. Unless the get new management and hire nicer people, I don’t think I will be going back.

This store is horribly mismanaged. Twice I have been into the store and had to wait for over 20 minutes to get a breakfast sandwich. Today I walked in at 6:30am and after the person in line before me was served the clerk disappeared for about 8 minutes, then finally came back to take my order. Perhaps he needed a bathroom break, but on a Saturday morning they should have had someone else up front.
It seems like they focus more on the drive through – just like my first visit, I stood at the counter for about 10 minutes after my order was placed and didn’t get any attention until i asked how much longer it would be. Had to show them my receipt as they didn’t even know what I had ordered so I had to wait more for them to get the order started.
While waiting I saw an employee stir coffee for a drive through order with a spoon, throw it down on the counter, then stir a separate coffee with it later on. Gross.
Finally got my order and my «crispy hashbrowns» tasted like mushy grease soaked cotton balls.
I don’t do fast food much, but I know that it can’t be normal for it to be this bad.

If I could give 0 stars, I would. Was chastised for ordering the same drink as my friends did by the cashier, the same cashier forgot to make my drink and was insulted that I reminded her about my drink 10 minutes later until she realized it never got made which all she said in response was, «my bad». Will not be returning.

Check your receipt! This Dunkin donuts will steal your money. Ordered a few combo meals and each item was rung up separately. When we showed the lead employee who was incompetent in using the register she acknowledged the error. It took 3 employees to all agree that we were overcharged yet they do not know how to give a refund! Are you kidding me. Never will come here again. Will be disputing our charges with the credit card company and have filed a formal complaint with corporate. Do not support this business!

Hash browns were soft, few and weren’t crispy. Egg on my Texas toast breakfast sandwich did not taste real. I think they were POWDERED EGGS No joke… The eggs were gross — I just threw them out. My husband’s iced tea was, «terrible and tasted like it was brewed with coffee.» They orgot I ordered a coffee and then didn’t give me a stirrer so I could add my sugar to my coffee. My husband asked for extra ham on his Bagel sandwich at the drive thru speaker, and it didn’t come with extra, even when he asked for it again at the window after realizing we weren’t charged for it. He had his card ready to pay, but they didn’t take it. The gal who was making his sandwiches looked ticked about my husband wanting extra ham on his sandwich when she handed him the bags. Very rude…
My husband’s plain bagel and cream cheese was the only good part about breakfast.
This was a BAD experience. Not a good start to the weekend. Won’t be coming back here. This place needs to figure it out!

I was so excited about this place opening and went there and they couldn’t understand that I wanted my chai tea iced. Gave me the chai tea warm and a cup of ice. Any other place I go I can get it large and with ice. The staff isn’t friendly either. They seem as if they don’t want to be there and I’m bugging them coming in and ordering what I want. I will not be going back to this location. Very sad since it’s right by my house. :(

You guys need to work on your black coffee in the morning. Either it’s bitter, or watered diwn not typical of the DD coffee im used to