GearVana

After what I thought was a great business. I was lied to about free diagnostics if I attended there school I was also told if I attend school I would learn how to refurbish 30 iPhones in one day. They are very hard to get a hold of and the School was not prepared and didn’t have testers to check the final product. I was told I would leave with a finished refurbished screen which is not true. I also sent repairs that had board level issues in which I already knew and wanted to know what the issue was. They charged me for something I already knew and just said board level issue. They tell you one date and it’s never done by that date. This business would never survive in California and I regret going to school here they are not prepared and definitely not on the same page. I would not recommend them. I would recommend wild pcs for schooling. This is one of the only bad reviews I’ve left and this whole business is horrible. I definitely wouldn’t recommend them.

If I could give them a –10 I would. I brought my laptop in to be fixed and after a moth and $ 150 they said it couldn’t be fixed. This was after many phone calls, visits and promises that it would be fixed tomorrow, next week, etc… I finally picked it up and they would not give me my money back although just before I picked it they said they would… they are incompetent, worse yet liars and should not be in any business!!!

I dropped off my ipod to have a cracked screen fixed on a Friday at 1:00 pm. I was told 2 hours. I waited for a phone call. At 5:50 pm I called and they said they were working on and it would be ready the next day. I called the next day at 11:50 am and was told they were still working on it and it would be ready in the afternoon. Called at 3:30 and was told it would be ready on Monday. Called Monday morning and was told it would be ready in an hour. Called again Monday afternoon at 3:30 pm and was told they had not fixed the screen and that when they plugged it in to charge it would not turn on. They had not looked at it since I dropped it off on Friday and told me everyday they were working on it. I then asked if I would get all my money back, $ 107.75 and was told yes that I would. I went to pick it up Tuesday morning and was told that I would not get the $ 40 diagnosis fee back when all they did was plug it in to see if it would turn on. They didn’t diagnose anything. After a bit of yelling and screaming the tech called his manager and I was refunded all of my money. This place sucks and they are a bunch of lazy liars. I would never, ever, ever take anything to these people again and I will certainly tell everyone I know not to take anything to them.

My experience with this company had to do with a series of unfortunate events. To begin with, I gave them my iPod touch on a Wed when it needed a new charger port. They do not keep that item in stock and only order parts on Tuesdays and Thursdays. Ok, no big deal. Saturday rolls around and they call to say that their lead tech (the only person who could do this job) was out due to a family emergency. Understandable. They said he would be back the following week and could replace it then.
I wait; no news. Eventually after I’ve tried checking in a few times, they call asking for my Apple ID so they can backup my data because music and video are not working but they think updating it will help. Ok, I give it to them. Then again I get nothing for a while but eventually they tell me they had to order a new part bc they think the one they got was broken. They order another one. And another one. By this point about three weeks have gone by. They finally call again saying that my iPods mainframe or motherboard or whatever is also damaged, and they advice that I buy a replacement. They tell me that I can use a majority of my $ 90 payment to go towards a new iPod (which they will find for me). I would have preferred to get a refund and buy a new one myself but their refund maximum is only $ 40. So, I decide to use them but I tell them I would like to spend no more than another $ 100 on one if possible. Another week goes by before they tell me they found one for $ 225 but is 16gb whereas mine was 32. In the meantime I had found a website that sold used ones for around the price I wanted so I ask them to look into buying it from there. They tell me they will try and that they will get back to me.
Another two weeks pass before I lose my patients and call to see what is going on with my iPod. Apparently they could not make a deal with that company and instead put another iPod they found in the «awaiting (my) approval» stage without ever have even contacting me about it. The man I’m talking to apologizes but not in a way that shows that he and his company are at fault. I’m mad but more than that I just want my iPod back so I agree to pay for the one they found. When I go in to pay on that Monday (because I had called on a Saturday) they let my take my old iPod back. It worked fairly well besides not being able to play music/​video and not charging on certain docks. I noticed the home button was sticking down funny but payed it no attention. In a few days though somehow the side of my screen was sticking out and if I pressed it down it acted as if it were the home button. This causes it to constantly be stuck on Siris screen (whom I cannot talk to because my mic doesn’t work).
«Luckily» (you’ll understand in a second), when I went in to get my new iPod they fixed it for me right away. But very soon after my home button no longer worked. I now have to use the assistive touch that Apple luckily has. My new iPod is in great condition, BUT they deleted my backup. I do not understand why they would have because it would have been simple to check if they needed my backup if they still had my device (which of course they did).
Overall the reason I am not happy with this company is their customer service. Had that not been such an issue I could have gotten my new device much quicker and have been much more satisfied.

If you need your phone fixed this is the place to go! My wife cracked her Iphone 5 and they fixed it for a very reasonable price, plus the glass they used was steardy and not cheap like other places. I went in they told me it should be ready in about an hour and a half. Thirty minutes later they called saying i could go pick it up. Freaky fast service! This is truly a great and honest company. When they say they will do something, they stick to their word and do it! Anyone who needs a repair, go to Gearvana and you will now what I am talking about! Thanks!