Generations Family Practice

Went here for about 18 months. Everything was fine until they had to do something besides a routine checkup. I needed blood work done and I had to call over and over to get results. I had a second round of blood work and the same thing happened. You have to keep calling to find out your results. Then you are delivered your results by a member of the front desk staff. Yes, the front desk staff who has zero medical training. Ask to speak with a provider and you will get a sarcastic response of, «the doctor isn’t sitting here waiting on calls.» I don’t think it’s too much to ask for, at least, the nurse to call with results so they can explain them properly. After all this I was told they really don’t treat my symptoms and I need to go to another doctor. Would have been nice to have been told this upfront before I paid for office visit, 2 rounds of blood work and wasted 3 weeks. I’m disappointed because I did like them at first but their responsiveness and the professionalism of the front desk staff is severely lacking. My family will be changing providers.

I loved this Dr’s office at first but then eventually got a bad taste in my mouth. They lack customer service and their front office receptionist could use some serious lessons in person to person interaction. I had a bill not get paid by insurance and failed to recieve a bill from the clinic, I have mail issues so not pinning that on them at all. However, when I am spoken down to by the receptionist, who is in fact Dr Jones’ wife I find it hard to continue taking my buisness or Healthcare needs there. Because a bill was not paid, again my fault. They called my pharmacy and cancelled all pending refills. I never once received a phone call but am argued with from the receptionist that she has called me on several occasions. To cancel prescriptions that are medically needed is petty. I felt like I was arguing with a teenager. The only pleasant part of this practice is Heather Smith who is a PA. She is sweet, kind, and has an overall wonderful demenor. Sadly I think it’s time to find a new practice to take my money to. Very sad, this place could benefit from a new front office person instead of letting family members get defensive and talk to your patients like they are idiots.

Dr. Jones was great. Very personable and really spent the time to get to know me. He asked me so many questions to try and properly diagnose me. A lot of the time, doctors will try and get you in and out but not here. Great job!

My husband and I recently started seeing Dr. Jones at his Generations Family Practice. To put it mildly, we have been very impressed, and I’m not a person that impresses easily. Unlike most doctors today, Dr. Jones actually spends time with his patients and seems to actually care for them and not just for their money. We have never felt the least bit rushed and have always had our questions answered and our concerns met. His office staff and his nurse, Lonnie, are also excellent. Whenever we have called, they have always been very responsive and have, likewise, promptly returned all calls when we have left messages. Both my husband and I also enjoy the comfortable, homey atmosphere of their office. It definitely has the feel of an old time family practice. We would definitely recommend Dr. Jones to anyone looking for a primary doctor.

I have been a patient of Dr. Jones for over 6 years. He reminds you of the old time doctors that were actually worried about you and had time to talk and get to know you. If you want the «doctor mill» experience, look elsewhere. He provides only personalized service with compassion and real concern and not the typical, «get them in and out as quickly as possible so we can make more money» approach. It is easy to forget that he is your doctor and not a friend. I am uninsured and pay cash and he provides full excellent care at affordable prices, nearly half of what I was paying for an office visit at other offices.
Bottom line: Compassionate, personal care, full service, easy to schedule appointments and great prices.