Gilbert Pediatrics

So I have only been here one time, so if there are any changes in my opinion I’ll update my review. My husband and I have been concerned for our infant son’s development and we knew that he was behind on some important milestones. His previous doctor was unconcerned with it and we trusted him and carried on and kept watch. Well months went by and he was not improving. Due to an unrelated issue, we had to find a different doctor for our son. We were referred to Gilbert Pediatrics by a few friends and we made an appointment for his 18 month check up. We saw Dr. Jack and we told him our concerns and he agreed with us right away. It was a complete 180 from my son’s previous physician. He had us fill out a screening form for an early intervention program and let us know he would advocate for us to get our child caught up. I was very impressed with the understanding and validation of our suspicions instead of the «oh, just wait until he’s two» stance, which is honestly too late to work on many developmental delays. The office staff was kind and we had no complaints.

If it weren’t for the great pediatricians here I would never come back again. The front staff is a joke. So unhelpful. First time I came in They told me they called my insurance company to check if shots and well checks were covered… They told me there was no charge. Last time I went in they told me I have a bill of $ 1132 or so… WHAT?! Are you kidding me?! Then they said since my insurance changed to call my insurance company (as I wait in their dirty lobby that looks like they haven’t cleaned since they got there) and make sure everything is covered. Umm… Isn’t that your job? Isn’t that why you sit there at the front desk?
Tip to the crew. Smile. Don’t be rude. Mop the floor at least once a month. It’s disgusting. And call our insurance company and actually make sure what you tell us is what we owe.