Gilbert Pool Services, LLC

This is the worst pool company in the area. Don’t waste your time. There was so much clean up and repair needed after they finished servicing our pool.

Gilbert Pool Service is where I should have gone to begin with!
I have owned homes with pools for over 20 years both in California and here in Arizona. Gilbert Pool Service is by far the best company I have used for all my needs. Very professional, with good prices. There level of service from the office staff to the guys in the field are second to none.

I signed up with Gilbert Pool Svc (GPS) becuase they were a recommended vendor by my home warranty company HSA. I wanted to go with a company that already had a solid relationship with HSA and allowed me to be covered without the hassle of having to deal with multiple companies. I also wanted to support a local business in GIlbert, AZ.
So far my service with them has been solid. The customer service is friendly and helpful and the technician who services the pool weekly has been timely, efficient and honest.
I say honest because at one point I was swimming and playing with kids when my wedding ring slipped off and disapeared. I searched everywhere, both in and out of the pool. I even removed the drain cover to search thinking it may still be resting on the drain shelf without being sucked down the drain hole. Unfortunately nothing was found and I gave up. My wife and I were both very disappointed in the loss. Our 7^th anniversary fast approaching and I was contemplating getting a replacement.
Then about 1.5 weeks later, my wife arrived home from work early and allowed my kids to play outside on the back patio. As she opened the sliding door, to her amazment, she noticed my wedding rind sitting on the curb. Having no idea how it got there, we assumed «the pool guy» must have found it and returned to us.
A week or so later we noticed flooding in our backyard and found that the actuator dome had cracked and was spewing water whenver the pump ran in the morning. We thought it might be suspicious but, also realized the pool equipment was about 16 years old and the likelihood of failure at somepoint soon was possible.
I immediatley called HSA who then gave approval to contact GPS. I coordinated the appointment and GPS was out the next day to inspect the situation. Parts needed to be ordered and a proposal was provided to fix. I called to ask follow up questions and mention the ring story. I spoke to the owner of GPS who addressed my concerns and explained that yes indeed it was his techinicain who found the ring and placed it by our backdoor. Surprisingly the ring must have been immediately sucked down the drain hole as he found it in the skimmer basket.
As a symbol of our love/​marriage, my wife and I are so thankful for this man’s efforts and honesty/​integrity in returning the ring to us when it could have easily been taken or pawned. As it turned out, not everything was covered by HSA and there was a balance left to pay. GPS discounted the remaining cost and credited my next bill. Needless to say I am very happy with GPS and will continue to use them. If you are looking for a reliable and honest pool service vendor in the Gilbert, Mesa, Chandler, Tempe area, you should definitely consider calling GPS.

This company is awesome! From the people in the office to the guys that work in the field! I see some bad reviews on here but no one wants to take the time to put how good of a job they have done, only how bad. I have went through 5 different pool service company’s and finally found Gilbert pool service and I will never go away from them!!! With how good their response was to my call and how professional the girls in the office were and how fast my pool went from green to crystal clear I recommend this service to anyone! Since my pool was cleaned I’ve had 3 of my neighbors also sign up for service and they all love Gilbert pool service! Thanks GPS for a great Job!

This pool service seriously ROCKS. Awesome customer service, great prices, and very professional. I highly recommend them for your pool service needs.

As a new home owner with a pool, I knew pool service was important. I made the mistake of signing up with Gilbert pool service…
After receiving a review of my pool Im told ill need to have some work done on the pump, no big deal the pool is a little older whatever.
I pay the $ 200 to have a gasket and the filter basket replaced. I returned home after having the work done and the filter basket is laying in my landscaping and there is an opened bottle of chemicals sitting near the pool pump on the ground… No I know its not their responsibility but there are signs that a dog lives here and having opened chemical bottles on the ground is a HUGE problem for me… I have an English Bulldog and if you know anything about them they are not a cheap bread. On top of that I would be devastated if Charlie got into the chemicals that Gilbert pools just carelessly left laying around. On top of that, the next day when there was some wind the bottle was knocked over and the contents drained out into my landscaping… im sure I was billed for those chemicals too.
about 1 ½ months into having their service I come home to find my pool is completely green… what the hell am I paying for??? the two months I maintained the pool before having their service, I was able to avoid anything like this.
I later found the discarded trash from the stickers they applied to my timer box and pump laying on the ground… what the hell??? you are working at a customers house and you just throw trash all over the ground? the most unprofessional company I have ever done business with!
I am finally cancelling service with this joke of a company after 3 months service as my pool has been in such a state that I cannot swim in it at all. I will take on the responsibilities of cleaning it myself moving forward.
I will attach some pics of the state they kept my pool in for the last 2 weeks. I wish I had a pic of it when it was green… Anyway DO NOT DO BUSINESS with this company!

I just wanted to share the email that I received after canceling my account with Gilbert Pool Service. To review, the repair guy didn’t call or show up in the morning as was agreed. When he did finally arrive, he turned off the house water without telling anyone, then he pumped chlorinated water onto my lawn and shrubs, then over my property line, washing out drip lines for some other shrubs. When I called the office to tell them about it, the office called him back and he proceeded to complain about me within earshot. I finally forcibly extracted him.
I’m not sure which disturbs me the most — the gross negligence of the technician, or the thinly veiled threats of the field manager:
«Here is the link to check their website and file a complaint;
Our license number is 203 666 if you would like to check our complaint status. We have no complaints due to the fact the they are a government agency. A business is innocent until proving guilty.
Unlike the BBB, where a business is guilty until they prove they are innocent. With the BBB, they take complaints and once the business proves to be innocent they mark it as a resolved complaint.
We have several complaints with the BBB, but customers always regret taking that route. The BBB is a private organization funded by businesses by selling advertising and membership fees to businesses. They have absolutely no authority as far as law in concerned. For a consumer, its free, easy and gives the consumer a shoulder to cry on.
The very last complaint from a customer was quite humorous. He complained because we sent him to a collection agency. He didn’t pay for 3 months of pool service. We do advertise a $ 50 no show guarantee so he thought by locking his gate every other week he could pay his bill because no one signed the card therefor no one showed up. Wrong, all of our cell phone have GPS recording devices. We could prove we were there so we took him to Highland Justice Court, (keep in mind a real courtroom supersedes the BBB, so the BBB has to drop any complaint that has a court record number). This customer paid his bill once he seen court papers with attached exhibits proving our innocence. He probably didn’t want a court Judgment on his credit report. Those take about 100 points off a FICO score for a period of 6 years.
I do have a question for you. Where is one suppose to pump backwash waste water, if you don’t use the lawn? I have owned a homes with pools since 1990 and have always back washed into my lawn. Since chlorine is actually a gas, it doesn’t have a chance to absorb into the ground hurting any plant life. When in fact, the mineral build up from the pools evaporation rate acts as a fertilizer to the plant life. On my current house the backwash line is hard plumbed underground and it discharges into the lawn on the west side of my driveway. The grass on the west side of my driveway is much healthier then the grass on the east side that only gets city water to maintain it.
As to your request your account will be closed once the above repair is paid in full. From your explanation, I am not really sure why.
Sincerely,
Rick Crissman
(Field Manager)»