Glauser-Williams Orthodontics

This office is awesome! The staff is very welcoming and puts you at ease right away. They are friendly and accommodating. They even offer early appointments before 8! The doctors are great and explain everything! Love this place!

This place should be a case study on how not to run a business. The sink they had me brush in had something growing in the bottom. The staff and the doctor have horrible bedside manner and it was clear to me that once they figured out they couldn’t upsell me on their services they had no interest in me. On my trip last week the hotels room service threw away my Invisalign retainers and the whole point in choosing them was because they were supposed to be able to scan my teeth instead of taking impressions but there was no scanning, just a mouthful of goo as I held a paper towel over my shirt to catch any of her excess slop. Why would you have the patient hold something for you? Get one of those employees to do your work for you or how about springing for a couple alligator clips and small chain like the rest of the dentist use? Go to a real orthodontist like where we took our son to Robinson’s where they are overly nice to you and don’t just say ‘she will take your $ 350 at the front desk.’ I feel sorry for the kids who have parents that would go to this place month after month.

So disappointed. Just signed on w them n dr is great but office lady is rude and condescending. Had emergency and got in 5 days later. For an urgent matter. That is unacceptable. While waiting a mom brought in her young son who needed a wire clipped as it was causing him pain. They said they couldn’t fit him in till Friday which was 3 more days! The mom said can’t you just quickly clip it? It’s hurting him. Apparently they are overbooked. I’ve spoken with Lori 3 x. She is rude. HOWEVER since this was written, I’ve switched to the Ahwatukee office. Nice nice staff. I wince every time of that lady in Mesa. She is bad for business. I stil think of that little boy, about 9 years old, Asian, and he really looked in obvious pain. I think of my own son’s brackets which came of for some reason immediatly on the way home after just getting the braces on! How on earth can you say we can’t come in for 5 days! If this is the case, they are overbooking and need more doctors.