Macy’s

I have never had poor service until today. I feel I have a unique situation and feel wronged by this company. I purchased snow boots for an upcoming trip to Europe. 3 days into my trip the sole of the shoe separates from the boot at the stitching. I have no other option but to find a local store and buy new boots. I have limited luggage space and by no means have room to pack a broken faulty set of snow boots in my luggage with my new ones. So I leave them in the hotel trash. I come home and go to Macy’s and plead my case and so the photographic evidence I had taken since I I don’t have the boots and was told no merchandise no return. I understand that’s how it usually works but this is unique. There were no Macy’s I saw in Belfast where I was. I couldn’t cart the shoes around the rest of the trip. I am out for a 90 dollar pair of style & co boots, The money I spent on the new boots (clarks) which lasted the whole rest of trip no problem. My vacation time spent finding new ones and an obviously wasted trip to Macy’s to plead my case. Thanks for nothing
Not because of this review but because I emailed customer service I was contacted and able to plead my case. They stood by their managers original decision as they should back their managers but understood the difficult circumstances and too care of me. Thank you for your time and understanding

I bought a Michael Kors coat for my 11 yr old son at the Macys Fashion Square. They sent me to this store to exchange the medium coat for a small. The guy was a complete asshole doing the exchange!!! After paying $ 180 he Tells us we can’t wear the jacket out of the store or security will tackle us. That is the rudest thing to say! Macys needs to teach their employees to keep their rude comments to themselves or just fire them people. What a HATER!

The store is looking very bare. Lots of empty racks. Also messy, huge piles of clothing everywhere. The first 2 registers I went to had signs to go to children’s for a register. Standing in line I was wondering why my internet didn’t work. I saw I was on «Macy’s free wifi», I turned it off and used my data. The free wifi is basically no wifi, don’t bother. I’ll stick with Dillard’s.

The only reason this Macy’s gets 2 stars at all is because it’s actually a very nice, clean store, and 90% of the racks you see are organized, those are the reasons for the 2 stars. The reason I can’t give more is the sloooooooowwwwwww registers. I’ve been here three times in the past two months and every single time I’m waiting at the very least 20 minutes to check out, literally I’m the second person in line all three times I’ve been here and it takes 20 minutes. I’ve worked retail I know that patience is a virtue, but seriously it’s not like it was busy it was me and the one checking out. You would think they would try to put a little pep in their step but nope, you give them money they take your time.

Shoe lady is the rudest person ever! She had no respect for customers she horrible!!! I will never go back there again I don’t like to be treated like that and I’m sure no one does!

I came to this location because it is extremely close to my house.
There are 2 people working the registers and CLEARLY one line. I’ve been standing here for over 7 mins to make a simple return. These cashiers are extremely slow. If you cannot chat with customers and work the register, perhaps you should try one or the other but NOT both!
It’s now been another 5 mins and I’m still standing here. There’s something seriously wrong with this picture. It shouldn’t take 10 mins to process a 3-​item return… but it has.
And for the customers who believe that they can stand on either side of the counter to be serviced… inappropriate. There is ONE line clearly marked on the floor, get in it! It should’ve been obvious with the two people standing behind me. Don’t be offended when others, waiting to see how the cashier is going to act, state that they are next. You see other customers gathering in one line… follow suit!
The store was quiet. There were all if seven cars in the parking lot. I should NOT have been in line that long! I’ll drive to Chandler before I come back here. This is a joke!
Stay away! Stay very far away!

I came into Macy’s for a suit. It was later in the day, so I was rushing to get what I needed before the store closed. I didn’t quite make it though, as I just ran out of time. The women who were helping me said not to worry about it, and continued to assist me until I had absolutely everything I needed. They were so courteous and helpful, especially Lucy & Lucille. I also got an amazing deal and came out paying much less than I expected.

I’ve shopped here many times, but I was apalled at the way I was recently treated while Christmas shopping. I was in the store shopping for my husband and nephew. In one hand I had bags from purchases made at other stores, and in my other arm I was juggling my purse, a fountain drink, and a shirt I was planning to purchase in-​store. I didn’t have a free hand to shop, so I approached a young sales rep at a register in the men’s department and politely asked her if I could have a paper shopping bag (the one with handles) so I could merge my stuff into one bag and free up a hand to shop. She hesitated while looking me up and down and then informed me that I would have to make a purchase before I could have a bag. I was irritated that Macy’s couldn’t spare a .20 cent bag to ease my Christmas shopping experience but I was even more incensed at the way the sales rep looked at me, as though I was going to try to stuff something in the bag I hadn’t paid for. Obviously, with a Dillards bag and a Disney store bag in hand I was making purchases that day. I put the shirt back on the rack that I was planning to buy and left the store and finished my shopping for the boys at Dillards and Dicks.
I am a business professional and I work in sales. The entire sales team in our company just finished reading «The Customer Rules» by Lee Cockerell. I recommend Macy’s invest in a similar plan for their sales team. They need to learn how to create a welcome environment for their customers and go above & beyond to provide exemplary service. Otherwise they will continue to lose business to the many other retail options available to consumers.

One of the worst macys i visited. Its chaos here, also the men section is too small, its all for women

I was really disappointed when I went to Macy’s last week. I went prom dress shopping with my sister and we found 2 dresses that she loved. We decided to buy both of them so that we could take them both home to get my parents’ opinions. I went to return one of the dresses, with the original receipt, and they told me that I could only get partial store credit and partial cash. Apparently because my sister had used her Visa giftcard to pay for the dress, they wouldn’t give me cash for that portion of the return and would only give me store credit. The only reason they are even getting 2 stars is because I was able to find a few decently priced things after I shopped just about every rack in the store. The return policy on the receipt says that a return for cash can be made if you have the original receipt. Apparently there is some «fine print» that they didn’t bother actually printing.

I have heard nice compliments about our customer service and how clean our store is. Come in and visit us!

Very small men’s section with very few fashionable items. Coming from Chicago this is really sort of dingy and small overall. Understaffed, there was nobody to help out or do dressing room assistance even on a not so busy day. Old feeling store with poor lighting. Surely there’re better stores in the city.

This is a really nice Macy’s to shop at… it somehow feels ‘higher’ end because it is not organized like the other mall Macy’s and because their dressing rooms are spacious, well-​lit, and modernly decorated… whereas the mall rooms are like going to try clothes on at Ross!
I found a decent selection of maternity clothes in their itty bitty section of Maternity, so I was satisfied. The prices were Macy’s prices, but they had a coupon you could use for 10% off (unless it was the Motherhood brand… yay for me!.. not!)… so I didn’t get to use it for this purchase.
Besides the very nice décor and layout and modern feel of the Macy’s, here were a few things I noted: The ladies working here were genuinely NICE ladies… very friendly, helpful, talkative, just had a great attitude. I would come back here over the Chandler Mall just for that :)
PS: they have a Starbucks here but couldn’t accept by Gold Card because their system wasn’t linked? :(no Americano for momma.

I was never a big Chandler Mall Macy’s fan. I could never get any help there. This one is much more quaint and friendlier. I also love the open layout, not crammed with things at all. They carry quite a selection of home goods and small appliances for its size.
Nice clothing and shoes. I do find that the shoe selection starts from the really cheap pleather end. Almost all department stores carry that anymore, so beware of the sales and read the tags. Unless you go to Neiman Marcus, you can never be sure. Perusing throught their leather boots sale, I thought a $ 90 pair on sale for $ 60 was a good price until I saw that it wasn’t leather at all. That’s still quite pricey.
I recommend this place if you want good and fast service.

This is like a mini Macy’s, it’s smaller than the one by my old house. I think the selection suffers because it’s small which stinks.
However, the service is great. Very friendly. When I was shopping for my dress for the company holiday party, the sales woman was angel and kept running back for different sizes for me, she was happy to help. The dressing rooms are very nice and spacious, there’s even a sitting area for women to plop down their significant others.

Everyone is so friendly, in particular, Myra in the Impulse department. She’s always friendly and has a good eye for fashion. She has no problem telling me what looks good on me and what doesn’t. She’s never pressured me into buying anything and for that I keep going back — been over 2 years.
I love this location. It’s always so clean and the layout is easy on the eyes. I don’t get overwhelmed when I walk in. I agree with others when the selections are as big as other locations but their level of customer service by far stand out.
Having a Starbuck’s at this location and a handful of coupons is always a good day.

The store is clean and nicely laid out, and it’s easy to find the department you’re looking for. They have all the necessities, but not nearly enough variety. Of course, I’m just slightly biased coming from San Francisco where the women’s Macy’s store is 7 floors, and the men’s and children’s store is across the street. The location in the San Tan mall is where I normally go since it’s closest to where I live, but I do make the drive to the Chandler mall if I need more of a selection.

I love me some Macy’s.
This particular Macy’s is one level, which seems to make it easier to shop in my opinion. The store is new, nicely laid out, big selection of cute clothing, shoes, make-​up, perfume, what else do you need? how about a Starbucks, yeah they have one of those too.
I used my 20 percent coupon on some cool shoes and I saved tons of dinero. Go check out this beautiful Macy’s in the Santan Village.