Maid 2 Kleen

About 5 years plus ago we were using a man/​wife team. One day I walked around in my socks and they went from clean to filthy just walking the length of the house. When I sat down with my stocking feet up, my wife freaked out, calling my attention to my quickly dirtied socks. My wife watched them next visit and they were just moving the dirt around with their mops.
A neighbor recommended Maid 2 Kleen and it was the difference between night and day. These ladies move things to get behind them, they lift things up to clean under them. They miss nothing. They even do our windows when they need it! When they leave, the house even smells clean. Jim, the owner, explained to us that he does a thorough job of training his help and it shows.
He texts us a few days in advance with our date and time window. The ladies always arrive within that window. I’ve been asked whom we use and those who’ve taken us up on our recommendation have gotten back with us and let us know that they were pleased with the work. My wife and I got on the subject of maids with a neighbor just last night. We told her how pleased we were and so I decided to do this review.
I believe that Jim is an astute businessman who runs a well-​organized business model. I’ve talked to him a few times. He speaks well seems to be a smart, reasonable person.

Disappointed… My co-​workers had collected money for a house cleaning to help out as my partner’s brother had just recently passed away. Jim was intially very accomadting and rescheduled for Wednesday between 2:45 and 3:45 pm. I work less than 10 minutes from home. Once I got the confirmation text for the appointment I sent a reply text to Jim asking him to please email/​text me when they were headed over as that is the best way to reach me at work and I would head over and meet them there. I never received a text message or email until after the maids had shown up and left.
When my co-​worker brought this to his attention, Jim was very rude to her.
We had planned to have this house cleaning as we have family coming in tomorrow. This is a very difficult time due to the passing of my partner’s brother.
Jim needs to work on his customer service and communication.

This past weekend, several months later, I received several messages from Jim asking that I take down my review or else he will write a review on a deadbeat customer website and defame my character. He also threatened to publish my personal information on the web if I did not take down my review and stated that hes done this before in the past. I dont know who Jim thinks he is. His intimidation will not scare me. There are no falsifications with my claims. I HAVE EVERY SINGLE MESSAGE OF HIS SAVED. I continue to not respond to his messages. If he continues to harass me he will be hearing from my attorney. I would not recommend Maids 2 Kleen.

Do yourself a favor and skip the headache. I was recommended to Maid-​2-​kleen by a property management company. I spoke with Jim who to be honest is very hard to get a word in with. He was initially reasonably nice, and said he would be able to get us in because they do another house on that side of town. We agreed on an initial cleaning and then to set up a monthly service. The maids were scheduled to show up between 3pm-​4pm. They arrived around 3:50pm. They asked if we wanted a deep clean or a standard clean. A bit confused I just told them to do a standard clean. Within about 15 minuets Jim called me up in arms. Said I was trying to change the deal on him and that he sent them «all the way to my side of town for a deep clean only.» Jim would not even let me get a word in to discuss the confusion. I made a comment that the maids were an hour late, which I realized later was my mistake. They were there within their 1 hour. Before we could talk any further Jim said he was pulling his crew, I said that was fine and that I would post a review about my experience. Jim then told me he would be placing me on some other website for dead-​beat customers and hung up. The funniest part is that if he would have discussed the situation with me, and had some sense of customer service I would have been more than happy to pay for the full amount. I even offered the four girls who he sent out the cash to finish the job. I felt bad they came all the way out and now were not going to get paid because of their bosses poor customer service. They called Jim and he ordered them to leave. I exchanged a series of texts with Jim which I am more than happy to share with anyone who wants to PM me. Jim is a thin skinned individual, and vindictive at that. I can’t speak to how they clean houses because they didn’t get to cleaning mine. On a customer service level they get an F.
To make a long story short don’t do what I did. Check out the references and read the comments about this company all over the web. If you do end up having an issues with Jim and maid-​2-​kleen he will threaten to blast you as a dead beat customer and defame your character on the web. Don’t take my word for it though. See his own words in the texts he sent me.
Jim you forgot the most important rule of business. Customer service is number 1.
Maid 2 Kleen Part 2
Below you will find Jim the owners rebuttal to my claim, and this addition is to address that.
First off if asking a business to clarify what work they are going to be performing on your residence is being a 5% difficult customer than call me unmanageably. As you will read Jim doesn’t dispute that I was willing to pay for the service, that is because he self admittedly didn’t even ask. All I wanted to do was clarify that his deep clean was the initial clean. It was his own crew that asked weather I would like a Deep clean or a standard clean. Jim only referred to his cleanings over the phone as initial or maintenance cleans. As you can see from his rebuttal it should be my privilege that he came to my side of town to begin with. There is another thing Jim doesn’t dispute, and that is the threat to disclose my personal information to the web. Since I have posted this review I have received no less than 13 threatening and intimidating texts from Jim demanding I remove my review or suffer the consequences. Jim has threatened to publish my personal information given to him in good faith as part of our initial business transaction. Jim boasts that this is not the first time he has done this in retaliation of a negative review. Jim admits that once he rings this reckless bell, not even he can undo the damage without it costing thousands of dollars. Jim may very well be able to furnish hundreds of satisfied customers, but in a time when privacy and personal information is of the upmost importance is it worth the risk of having your information disclosed if you are unhappy with the service. No consumer should be intimidated to silence truthful company reviews. If you choose to use Maid 2 Kleen be sure to take jim up on his offer to contact his references, also be sure to ask if he has ever made public personal information of past customers who have posted negative reviews about him or his company. I think you will be shocked to find out the truth. You don’t have to take my word on any of this though, I will be happy to furnish the very texts that Jim has sent to me if the past days. You can take his word, or you can read the had factual evidence for yourself.

My first experience with Maid2Kleen was fantastic. My house was sparkling after the team of 4 ladies battled dust bunnies and ridiculous cat hair (we have three monster male kitties) for 2 hours.
My boyfriend and I both work pretty intense jobs and we just don’t have the time or the energy to clean… at least not these ladies cleaned. Our free time is precious and I’ll gladly have the Maid2Kleen team come handle our messes on the regular.
They even cleaned my kitchen stools and removed all traces of cat hair on the cloth seats!
Fair prices, recommended!

We have never used any other home cleaning service, so I have nothing with which to compare Maid 2 Kleen, but my husband and I have been thrilled with the service we’ve received from Jim and the ladies during the past year that we have been using them regularly. I have never had a problem with Jim; he has always been polite and accommodating. For example, during a cleaning one of the ladies could not turn off the faucet in the shower. It appeared to be broken, and Jim offered to pay for the entire repair. Also, the cleaning crew stayed after the job was done and phoned a plumber they knew who was willing to come out and look at the situation immediately. I always know within an hour of when the ladies are coming and Jim always lets me know if there is a change in the time frame.
The cleaning is not 100% consistent but the ladies always do a very good job. We trust them and would highly recommend them. They definitely know how to clean a house.

I hired Maid 2 Kleen to begin monthly cleanings at my residence, starting in July. Although they spent three hours in my home, none of the ceiling fans were dusted, nor were the blinds or window sills cleaned. It appears they did do the floors and bathrooms, which were mostly good. I called Jim to find out if maybe the ceiling fans, blinds, and sills were not a standard part of cleaning. He said they were, and that maybe I was too «detail-​oriented» to be satisfied. I reiterated that they were not done at all, which I’m not sure was heard because Jim has the tendency to talk over people. He also deflected blame by indicating that I failed to do an inspection prior to the ladies leaving. I was amazed that he just immediately did not come out and say, «Oh my God! I AM SO SORRY! I WOULD LIKE TO RECTIFY THIS!!» Instead, he continued to imply that maybe it was my fault, due to my being too «detail-​oriented» and not inspecting the work. Anyway, he went on to say that many people are satisfied with the «average» work they do and that he will make sure the next cleaning will be better. He reluctantly gave me a discount for the shoddy work, but still never apologized. I decided to give him another shot with the hope that it would be better. But as the days went on, I never felt comfortable with the abrasive way he dealt with me, the fact that he never apologized, and that he implied that I was making it all up (the complaints). Today, I received glowing reviews about another company and decided to go with them. I informed Jim via text that I was going with another cleaning service. I also said «sorry and thanks!» He replied with, «Well — that’s one way to get a discount. Good luck with that.» I responded back telling him that text shows me I made the right decision, as it was so unprofessional. He replied back, blaming me for not inspecting and never showing pics (I actually did take pics but he never asked for any proof and I already was made to feel like I was complaining too much so…). He also said I misled him by saying he gave me the discount with the understanding that we will continue working together. THE DISCOUNT WAS FOR THE CRAPPY WORK! NOT FOR ANY FUTURE CLEANINGS, JIM!!! But, whatever… anyway, Jim’s Maid 2 Kleen is not recommended, unless you like «average» work and are not too «detail-​oriented.»
Also, if you want to pay by credit card, they charge you extra… so lame.

Mail 2 Kleen is the only cleaning service I have ever used on a regular, rotating basis. So, honestly, I have no idea how they compare to larger corporate chains, or on the flip-​side how they compare to craigslist sell-yourselfer’s.
I have been using them fairly regularly for the past two years, and now that I’m a customer, I have to admit, I’m a customer for life. Easily the best money I spend on «home services» per month — finding my place spic ‘n span twice a month is worth more than cable.
Without a doubt, these people know how to clean. I’m already, for the most part, obsessively clean (my home has been referred to as antiseptic before), but walking in my condo on the evening after they’ve been cleaning are some of the highlights of the month. Everything is neat, organized, clean, wiped down, and basically awesome.
I read other reviews on here, and I can see where Jim’s conversational style might not gel with everyone. I’m ok with it basically because I myself am probably a PITA client — I am constantly canceling my appointments with him, and he tries as much as possible to accommodate my inconsistencies. Relationships are give and take!
I’ve met his crew from time to time (they have a copy of my key and 99% of the time they clean while I am away) and communicating with them can be a challenge, but I’ve found either directly communicating with Jim your specific needs or leaving sticky notes on things that need attention have been the most effective way to get what you want.
I have complete trust in Jim and his crew to clean my space without supervision.
My last comment is that they really do go above and beyond, and this will probably be a positive in everyone else’s book but mine. In addition to cleaning everything thoroughly, they also re-​arrange, tidy up, move, and stack things so they look nice.
My son loves it as it saves him from having to clean his room himself — but it kills me. This is kind of my own personal issue — essentially being OCPD, I have very, very specific ways of doing things, specific places where I put things, and even specific ways of piling things. I know it’s not their fault, but I find myself having to re-​arrange everything when I get home. It’s really not their fault, as I hire them to clean, not to assure my lounge chairs are at a 45 degree angle to the fireplace.
The reason I’m ditching a star is because of the lack of consistency. This probably ties into above said OCPD issues, but each time things are cleaned a little differently from the last time. Most people probably wouldn’t notice, but consistency is big deal to me, and I can tell he’s got different crews that operate differently from one another. Doesn’t seem like the same system is in place each time — just sayin.

When I initially called Jim was very nice and helpful about my request for a housecleaning before family came into town. We set an appointment for between 1 and 2PM on Saturday. The maids arrived at 2:40. They brought all of their own supplies, which was nice, and I have to say that for what they covered they did a good job. However, I requested that Jim contact me once 2 hours had passed to ensure that I didn’t overspend on the appointment. When he did, he told me that they were done downstairs and could now begin the upstairs… I wondered how in an 1,100 sqft downstairs, with 3 maids working simultaneously, they could only just now be done and not even have made it upstairs?!? Jim told me that there was a dog upstairs and the maids were afraid of it… sorry but the dog was in the backyard with me the entire time! I was in the backyard the entire time and let the maids work unsupervised. I told Jim that I observed one of the maids folding one of my kitchen towels 6 times over a 5 minute span, and doing nothing else. He told me it was my fault because it was just my perception. Sorry folks, but I could detail my entire downstairs in about an hour and a half with NO help, let along 3 maids working in tandem! I asked Jim if I was indeed the client? Because it should be my perception that counts right? Apparently not. He became defensive, telling me that the maids don’t like to work this late on a Saturday, insinuating that he was doing me a favor by letting me receive services from his glorious business. I intended to pay with credit card, but declined since I wasn’t comfortable with him having my information. I would certainly NOT RECOMMEND anyone using this company, unless you have an unlimited supply of money… patience for a complete lack of customer service… and all the time in the world. If you do… then by all means, go right ahead!

I’ve used Jim and Maid to Kleen for over a year now. A biweekly service should be on time, done right the first time and leave you «wow’d»! It does just that. The ladies go out of their way to accomodate your requests, and as long as you don’t live in a pigpen, your house will reap the benefits of their service. I have recommended their service to my parents, best friends, and will continue to do so. They even give 1 hour time windows as to when they’ll be here, and meet them every time. VERY professional service, and the price is unbeatable.