Ready Auto Transport

as a dealer i am disappointed with r ready .slow service and lack of communication

As a dealer I’ve used a lot of transport companies and this is hands down the worst I have used in the past three years.
I used them simply because I was in a hurry to get a vehicle from Houston to Dallas (roughly 300 miles) as quick as possible without having to call a broker. It was originally scheduled to be dropped off the 28^th, then the 30^th, and now the 1^st. All this with ZERO communication between the company and myself. I was trying to stay home all day on the 30^th to anticipate the drop off because I have no contact with the actual carrier only to find out at 10pm they changed the date to the 1^st. IF it even arrives tomorrow it will have taken them EIGHT DAYS to transport a vehicle 280 miles for me.
Absolute last time I use RAT for there abysmal over priced service, extremely incorrect timeline, and absolute lack of communication.
All in all, this is exactly what I would expect from another COX Automotive company, they are just the worst. It is unfortunate they have a vice grip on the wholesale market from Manheim to OVE to NextGear to KBB and of course Ready Auto Transport. I will go out of my way to stay away from all of their companies.

If I could rate a zero, I would. Timelines are never met. Communication is poor at best. They are very good at calling to say «thank you» for the business, but when you try and discuss an issue or complaint — they get defensive and attack instead of help. There, the customer is never right.
Try and call for a manager, they refuse. They even refuse to tell you who a manager or VP is. For a Manheim Company, I am shocked the way this place is run.

TERRIBLE!!! I called them numerous times to schedule the pick up of my car. They ‘partnered’ with the company that financed my old leased so I had NO CHOICE but to deal with them. After FINALLY getting someone on the phone I schedule my pick up. The day of no one calls. No one comes. I call them and their response is «Oh, no one is coming today. We couldnt find anyone to go get the car». Really?! People took off work to be there when you got the car and you couldnt even give a courtesy call to say no one was coming?! I had to call you?! Terrible customer service. Cant wait to be done with them!

TERRIBLE, stay away…
They said my car was ready for pick up, 4 days later when I called, they said it was on its way and should be delivered anytime. BUT, later that afternoon I got an email saying, oops, it was cancelled for pickup!!! I called and they said, well this happens, so sorry.
No urgency to find a new transport company, no real apology, no refund till they get it out to me… NOTHING!
Do not use this crappy company, not even to deliver your dirty underwear or smelly socks…

My dealer landed my dream car a 2013 535i msport in immaculate condition, the condition report from Manheim was 4.9 out of 5. Ready Transport ships the car and it arrives at night time, the release was signed but we got no receipt.
Upon further investigation the next day, the sun was out and we noticed the bottom edge of the front bumper torn up and the finish on two of the wheels torn up. We filed a claim and they came back and denied it saying they weren’t responsible for the damage.
These guys shouldn’t be allowed to transport anything more than a ford taurus, unbelievable.

Is there a way to give less then 1 star?
I’m a dealer who purchases cars on line at auction. Bad experience after bad experience… and I expect better because Manheim Auction owns these guys. Time after time cars don’t get shipped on time, and there’s ZERO follow-up…EVER. And once I cantact them, they are surprised that the car hasn’t left yet, or the trucker «cancelled» the pick-​up. What’s odd is that I’m the one that has to call them to get status of the order because they are clueless, and always act surprised. There answer is, it’s the truckers fault… ALWAYS the truckers fault.
Latest example of their incompetence?
It’s now 7 days after setting up the transportation, and twice they promissed the car would be picked up. What’s REALLY happening? The car is still sitting in New Jersey, a short 4 hours away. I called and they acted surpriced (again) that the car was still there and Holly, on «Delta Team», promissed a return call… NOPE, nada, no sir. NOTHING!
DO NOT USE THIS CARRIER!!! Go elsewhere. Promise me, it will say you a huge headache.

By far the worst experience I’ve had transporting a vehicle. I’m in the vehicle business and this company is actually sister companies with an auction I do a lot of business with, so I decided to give them a shot. The vehicle is only 4 hours away and it’s been 6 days and I still don’t have my car. They keep giving me excuses about the driver running into problems, 2 times in a row!!? and within the 4 hours drive apart from pick-​up to drop-​off? The only reason I went with them is because they are sister companies with the auction I bought the car from and their price was lucrative. My usual broker is a little more $$ but gets cars to me same-​day or next day if within the same state, I’ve learned my lesson on trying something new.
I would highly advise against going with this company.

Well — here it is 5 days after I wrote the first part of my review of Ready Auto Transport –
I got a call from my west coast friend that my car was delivered today, August 27^th…
And as far as I know, in one piece!
So I have to say, so far so good with me.

Do not hire these people under any circumstances. If I could give a negative star rating that is what I would do. They picked up my car and have not delivered it yet. They have missed three promised delivery dates and never call to give an update when they miss the delivery. You have to call them. When you get someone on the phone the customer service attitude is just plain wrong. You will do much better if you hire someone else.
So I have an update to post. After my last call to them (wherein I really raised a ruckus) a so-​called manager phoned me to give me yet another delivery date. The original promise was for a 10 day delivery window. We are now on day number 19. When I asked for a reduction in the transportation cost to reimburse me for the rental car expenses I am incurring, he went on to explain that their delivery days are not guaranteed, they are merely offered as a possibility. That’s not what they tell you when they «sell» you the job. BTW, they are not actually transporters, they are merely brokers who place your car with who-​knows-​whom for delivery. These guys are a joke!