Sonic of Gilbert #1

Today in the drive-​thru I ordered some drinks and food. I was quoted around $ 7 at the screen. I drove up, and then was quoted «$ 9.66» I handed over my card and realized the increase, and just figured I would check my receipt. Then I heard the cashier say «F*** my life, I just charged her the wrong amount.» There was discussion inaudible between her and another worker. I waited a few minutes waiting for them to apologize or admit the mistake and refund me. Instead I watched them sticker the receipt to the next bag, throw my receipt in the bag and handed me my bag and card without a word.
I checked my receipt, sure enough $ 7. I checked my bank account, $ 9.66.
I got out of my car and informed them they had overcharged me, and they knew it. The other lady helping the cashier just says «If we overcharged you, we wouldn’t have done it on purpose.» Well I’m not stupid. They both knew they overcharged me. That’s why they just threw the bag in the receipt instead of attaching it on the outside of the bag and didn’t say a thing. That’s just absolutely ridiculous to me. I get it, mistakes happen. Just admit it and fix it, that’s totally fine to me. But to not even TRY to fix it and just hope I don’t notice, that’s astounding to me. I have to give good customer service at my job, I expect the same. Nothing was ever acknowledged, there was no apology. I just got a snarky reply when I brought it up.
Their names were Sade and Serena. I don’t know which is which, but either way they both don’t give a shit about customer service. Don’t bother going to this location, there are way better fast food joints and an awesome drink place called Sodalicious is less than a mile away.

This is a great location and fast friendly service. Especially the Manager Melissa she is very professional and nice.

Terrible! The food tasted so awful, I think their fryer oil must be old or something? I didn’t think you could mess up tater tots. Who knew?!

Saturday I ordered a cheeseburger, 2pc poppers and onion rings. Not only did I wait 10 minutes the fried food were as hard as rocks, and I was given a double cheeseburger and charged for a double cheeseburger and large poppers.
Very unhappy!

This place is awful. Food tastes bad and slushies taste like tap water. If you want sonic drive a couple extra miles to a different one because this is not sonic.

While my drink was delicious, I waited in the drive thru for at least 15 minutes when there was only one car ahead of me. I expected the car in front to have an order of 10 bags or so, but it appeared all they ordered were 2 drinks and a shake! What can possibly take so long?

I just went here to get a shake and waited like 15 minutes in the drive thru. They messed up my order by putting hot fudge so when I got my shake it was like nuke warm. This was a horrible disappointment!!! Will never be going to this one again!

Like many others, the drinks are good, but I am reviewing the drinks. I drove through to get a few grilled chicken sandwiches for my husband & I. We also substituted onion rings for fries. They were the greasiest onion rings in town!
All I have to say is that everything was horrible, Horrible, HORRIBLE!!! The chicken was DISGUSTING…100% inedible! It looked nasty, and tasted worse, like a rubber chicken! We get AMAZING grilled chicken sandwiches at Wendy’s, and after this, I will never again mess with perfection! Oh, and as everyone else already said, the drive thru is ridiculous! I actually called them & sent my husband back to get our money back. I will have to say that they kindly agreed! ;)

Friendly staff. Not sure why I continue to use the drive through. If there is a long line, it’s quicker to pull into a stall and order.

This place has the longest wait times you will ever experience. Don’t even attempt to go through the drive-​through because you will spend at least 15 minutes waiting. There are plenty of other places nearby for me to go.

I’m surprised at the number of bad reviews this location has!
I’ve been to this same location for years and years as I live .1 mile away.
I love to get the Blackberry Sweet Tea…
I go early in the morning on my way to work and order the spicy jumbo popcorn chicken. I’m glad they serve lunch at 6 am because I hate all things breakfast.
I bring my doggies there and they give them milkbones! How thoughtful…
Anyways, the shakes are great too! There’s real fruit in them!
Sonic is an awesome place in general… With happy hour and all.
5 stars.

Decent food with a decent staff and wait time. Pretty consistent order accuracy.

Remind me never to drive thru here again. If I check-​in again — shoot me. I’m not a huge fan of Sonic, except I like their limeades and crushed ice. I’ve never been to this location before and I won’t recommend it.
The service was fine. The gentleman who took our order was patient and nice. However, whoever prepared the food didn’t prepare it as we ordered it. I asked for no mayo and got mayo. That pretty much ruins the burger. How can you take mayo off? Yuck. My daughter’s chicken whatevers (bits? pieces? nuggets?) caused her to ask «Is this chicken?» She’s 10, and not that picky. So that must have been pretty bad.
I thought it interesting that the drive thru guy encouraged me to fill out the survey to be entered for a drawing for a free something or other. Why? Because he didn’t give my daughter any honey mustard sauce after he attentively asked how many packets she wanted. I usually don’t fill out those surveys. I may start now…
Nice drive-​thru guy. But absent-​minded (I suppose we all have those days.)
Good slushes and limeade. (This would be the only reason I’d come back.)
Bad food.

My husband that wears hearing aids went to surprise me & bring home breakfast. He got out of the car & went to the patio. He push button & tried to order but could not hear the lady. He asked if the lady could come outside. Since he was on the patio close to the door he did not think it would be any trouble. The lady said «come back with someone that can hear». I am so angry. I will never go to Sonic again.

Let me ask you this, have you ever had breakfast, lunch and dinner at the same restaurant in the same day?
Usually I stray away from reviews of places we’re all familiar with, but today I thought I would give the Sonic some l-​o-​v-​e. Especially since, I ate at the same Sonic three (tres, 3, iii) times today.
For breakfast I got the Bistro Sandwich with Bacon, Egg and Cheese. I usually toss one of the buns and have it open faced. I don’t want to appear gluttonous. :P
For lunch, a Wacky Pack with a hamburger, tots and a small iced tea. The prize was a plastic bug catcher.
For dinner, I had a hot fudge sundae and tots.
Hey, I’ve gotta go, I hear they have .99 root beer floats till midnight.