Trucom

Just as the other reviewers have experienced when I have an issue tech support is non-​existent. It is the middle of the day. Called twice at least 1.5 hours apart. I don’t get a live person and I have to leave a message. I do and no call returned. My internet upload and download is .5 Meg. When I am paying a lot for 1.5M down and 1M up. If I had a different option I would absolutely go with it. I’m looking at trying to pay a couple thousand to maybe have Century link run a line to my house. I would gladly pay that to have proper service. I work from home and an Internet connection is critical. In other words this company sucks.
Update: Found another provider where I will have to watch my monthly downloads, but it is cheaper and gives me same up, but 15 download. It is a satellite provider and so the reply on a ping is long at 700 or even 900 milliseconds. But at least it works, is cheaper for more speed, and I am pretty sure when I call tech support someone will answer.

Still never heard back from the President of this company. Gutless S.O.B. I always wonder how someone like him can become a CEO.

Have been waiting 2 days now just for a call back. Have been having same issue almost a yr. Techs came out in Jan ’13 could not find a prob. Called Sat. talked to a tech that determined thru diagnostics that I am dropping packets of info consistently, but that I needed to call mon. to talk «local». Monday told couldn’t «see» any prob, and my speeds were okay, but when asked about packet losses told he’d check with supervisor and he’d call back. Never the entire day got a call back, and when I tried to call back just went to ans.mach. Next am, talked to offsite tech, saw I am dropping packets of info, need to call after 8am to talk «local». Got tech who was surprised his supervisor hadn’t called. He’d get right on it and have him call me. Second day of waiting for phone to ring… no call back. really fed up, poorest customer service ever!!! Thinking of reportin to BBB