Cottage Floors

I am so pleased with my Cottage Floors experience. We had a water leak and had to have our entire first level floors replaced as well as kitchen cabinets removed and put back, granite replaced… the list goes on. So this was not a remodel we’d planned or were prepared to have. Ana was amazing! She not only advised on replacement product type but worked within the insurance budget as I requested. Cottage Floors has a large selection of floor types, prices and styles. Our new floors and install are beautiful!
We’d never dealt with an insurance claim or a remodel of this magnitude. Ana was a wonderful resource; she advised us on a number of things. Ana also handled moving out all our furniture, arranging for a storage pod to be delivered to our driveway, and provided great recommendations for granite suppliers.
Ana was involved throughout the process and was at our home daily during the installation. Her install team was able to reach her when needed and any questions we’re handled quickly and professionally. They truly work as a team rather than just a hand-​off to the install team. I am impressed with the attention to detail, flexibility, and customer service.
Because of 4 layers of flooring (from previous owner) there were a few challenges and Ana and her team provided options that met the look and quality we expected. For example, for our raised tiled fireplace hearth, they worked hard on a trim solution that allowed us to keep the tile we love. It’s beautiful.
Everyone who comes into our home admires our new flooring. I make sure to let them know that Cottage Floors was our partner in making the changes. I am so appreciative of their service and recommend them whole heartedly.
Cindi A

Cottage came highly recommended by neighbors.
Prices were comparable to the Big Box discounters with a much better selection, both in style and color.
Tom was great to work with, and helped us deal with a few mistakes.
With Anna we had confusion, delays, and a general feeling of animosity; so we asked not to work with her. But it turned out that – due to a holiday for Tom – she was involved throughout, unfortunately for us. Thus only 4 stars.
Our carpet installation was in two stages with two different installers. We preferred Steve. His seams were invisible, his stairs a work of art. So get Steve, if you can.

After searching for the right kitchen backsplash solution for over a year, Cottage Floors helped me find a beautiful, high quality Armstrong vinyl tile that looks just like the travertine on the fireplace! So not only does it stay with the theme of the great room, it’s waterproof and washable (which my travertine was not!).
Note: when they saw that the shipment was delayed, the staff investigated and called me preemptively to let me know about the delay. They even paid for overnight shipping to mitigate the delay. When does that happen? Nice job!

Called Cottage Floors at 9:00 am, Ana was in my house whipping her tape measure around at 11:00 am the same day. She brought just the right samples of kitchen linoleums based upon what I told her I was looking for and with her excellent guidance the deal was set in a matter of 30 minutes. Less than one week later her efficient crew was waiting for me when I got home and had the floor installed in just under 3 hours. The installers were very helpful in assisting me to move a few pieces of furniture and took ultra care not to chip my brand new granite counter when pulling out the fridge (very tight squeeze). Ana even followed up with a phone call to make sure everything was taken care of to my satisfaction.
Now to plant a new money tree so they can install laminate flooring in the rest of my house.
Totally recommend Cottage Floors!

We paid a pretty penny for what Anna sold as ‘top of the line hardwood floors’ and perhaps they would be if this company hadn’t botched the install from the very beginning. Our crawlspace needed to be sealed so these top of the line floors wouldn’t delaminate but it took finding an independent floor inspector to confirm that the install was flawed and they have never made it right. We did get our crawlspace sealed completely and contacted Anna to fix the floors. After repeated requests to fix this horrible finish on our floors, they came out and used an old batch of sealer that shows every scratch and scrape even worse than before! Again we had to beg them to come back and instead of properly preparing the surface, they just poured more sealer on top of the old, scratched and marred floor. It looks just awful but we’re just so tired of begging this company to honor the product they sell and the labor force they dispatch. Don’t waste your time, money or any energy on this company, they don’t honor their guarantee and just wait until you are too tired of fighting to try and get the product they sold you.

Still waiting for transition strips for carpet laid in October 2013. Silver tone transition strips– not complicated. Can’t get this company to complete work.

This business has been absolutely horrible to deal with. I would like to share my story, so that others may avoid this place and the troubles that my husband and I have been dealing with.
A few months ago, my husband and I purchased a home and wanted to get porcelain tile placed in our carpeted dining room. The existing tile in the rest of the house was also porcelain and the previous home owners left us the name of the tile, and also where they purchased it (Cottage Floors). Since the previous owners bought the tiling at Cottage Floors, we decided to use them as well so that we could get the same tile. We purchased the flooring from a salesman named Art, who seemed a little clueless, but nonetheless we had the flooring installed about two weeks later.
When the installers arrived at my home, they noticed that there was obviously a problem. The porcelain tile was much rougher than our existing tile… it almost looked unfinished. When I brought this up, the installers said that it would not be a problem and once it is down and I mopped it a few times it would look exactly like the existing tile. I trusted what they said, and did not mention the problem again.
However, the problem did not end here. After 2 months, the new porcelain tile looked completely horrible. After mopping it repeatedly, the tile never gained shine or looked close to what our other tile looked like. Because of the rough texture of the tile, cleaning residue consistently built up on the floor until it was a complete eye sore. The floor looked essentially completely unfinished… horrible.
I decided to call Cottage Floors and to speak with a manager, as I felt after paying over $ 3,000 I should receive a much better quality flooring. I spoke to Ana, who was completely rude and blamed US for cleaning it improperly. Even though I tried to explain that this floor was like this upon installation and that this was completely unacceptable, she was unconvinced and extremely unhelpful. I told her I would like someone to come out and look at the flooring right away as I didn’t even want to put furniture down in the room it looked so terrible. She sent Art, our salesperson, and the installer out to look at the floors. They tried to convince me that it was again MY fault, and that the floor was perfectly normal. They attempted to do a poor job of «cleaning» the floor, which still looked horrible when they were finished. Something is WRONG with these people because EVERY single person who has looked at my floor from the beginning says how terrible it looks and asks what is wrong with it! Art, our salesperson, was not knowledgeable about the flooring at all, and obviously has a social problem. He is very difficult to speak to and have a conversation with. He was not helpful throughout this process at ALL. At the end of this visit, Art said that he would send me information on how to seal the tile, which he said was probably the problem.
A few days later, I received an envelope in the mail from Art. It contained a paper on how to clean CLAY flooring and a page ripped out of the phonebook for a tile cleaner! ARE YOU KIDDING ME? I do NOT have clay flooring, and why did he send me information on cleaners when he said the tile needed to be sealed? Cottage Floors, you HAVE to be kidding me!!! How could you hire someone so dense and unhelpful?! I proceeded to call Art again and tell him how ridiculous this was and how someone needed to come out and fix this flooring or replace it. He told me he could not help me any further and that he would have a manager call me.
Since this time, no manager has ever called me back. My flooring is still a complete disaster, and my floor will likely never be fixed. Since, I have also had several professionals come out to look at the flooring, and all of them say that this flooring was a bad batch and should NOT have ever been put down on my floor. They all say that the tile cannot be sealed and the only thing that can be done is replacing it. I am filing a complaint with the better business bureau and may have to take them to small claims court to try to get this fixed. What a nightmare! Please, I am begging all of you… NEVER use Cottage Flooring in Gilroy!!! This has been such a horrible experience for our family. If I could give them 0 stars, I certainly would! They are inexperienced and shady, and I feel completely duped. I am currently telling every single person I know to never use this horrible company unless they want their floors completely ruined.

My husband and I were looking for hardwoods and carpet to put in our new home, after a lot of shopping around we still hadn’t found what we were looking for. An acquaintance recommended we visit Cottage Floors Flooring America in Gilroy, I was amazed at the selection of quality products they have. If you visit the store, ask for Ana she was very helpful and great to work with. The installation team were efficient, professional, and easy to work with. I couldn’t have asked for a better experience, I get compliments on our floors all the time. I suggest you give them a try.

I was looking for someone to help me with my remodel when i was getting ready to change my floors from carpet. I was referred to Ana from Cottage floors by a co-​worker and could not have been happier. My experience was very informative with her. She showed me of all the different options with their benefits and several different materials to use. When we decided on what i should use, they were very prompt making sure to complete their work in the time scheduled. Professional, honest, and helpful, thank you Ana

I recently bought a condo and was looking to replace both the downstairs and upstairs flooring. A friend referred me to Cottage Floors and I am glad she did! When I went in I was greeted right away by Ana and she was friendly, helpful, and very professional. I told her what I was looking for and we got right to work. I wanted a more rustic looking dark hardwood and she pulled a few samples to start. She was very attentive and as soon as I saw the samples I was able to give her feedback wanting it darker or more «scraped». Ana was very helpful and pulled many more samples for me and even suggested that we take a look at them in different lighting so I could see what they would look like during the day with natural light and at night with lamp light.
I was also on a budget that I had discussed with her upfront and I value and honor sales people who don’t bring the most expensive stuff out just to have you fall in love and realize you can’t afford it. That would have ruined my experience if she would have done that, but instead she took my budget into consideration and showed me different flooring at the low end and higher end of what I could afford.
Once my order was in and all measurements were taken, the floors seemed to be delivered fairly quickly. The team of installers showed up at the right time and communicated with me what they were going to do before they did it. I was very impressed with the professionalism that they had and their work ethic. They worked very hard and were very polite when asking me any questions. Ana even called during the process to make sure everything was going smoothly! (Great customer service!!!)
Overall, I am highly impressed with this company and would recommend it to anyone looking for flooring. I was unable to get the carpet I wanted for the upstairs bedrooms due to budget constraints on my end but when I am able to I will be returning to have Cottage Floors instal it!!!

I called and asked for a quote on some hardwood. They took my name and number and never called back. I guess they must be doing extremely well in this economy that they can just turn away customers with cash in hand. Don’t bother to call.

Jennifer Garcia is amazing. She really searched for the best price for new carpet for us and told us new pad would be a «waste of money!» She is honest, fair, and funny too! She showed me many remnants that I could choose from and selected a lovely carpet that is almond color with a pattern. So beautiful! We are pleased and impressed. The installed it quickly and cleaned up after themselves. They showed up on time, got right to work, and finished before noon.

We hired them to lay tile in our kitchen, entry way, and in two bathrooms. Our experience? Oh where to begin…
The contractors they provided were rude, and actually yelled at my wife who was 6 – 7 months pregnant at the time, because she asked them about the massive dust clouds rolling throughout the house from the demolition of some old tile in the entry. Only after she said something, did they then decide to put up plastic. Worse yet, when they finished the grouting work, they cleaned off the equipment in my front yard killing a 5’x5’ square of my lawn. (forcing me to later replace the whole thing)
The tile we chose was very nice looking, but in areas around bathroom fixtures you could see that not a lot of care was taken, and I saw some cracking within the first year. We noticed that when they replaced the base boards, there was no attempt to align them, and in one case two ends meet at a corner with nearly an inch of offset. The color of the grout is very inconsistent, and appears to have dark patches in places. To top it all off their answer to sealing the grout was to hand us two cans of sealant.
After paying ~$ 4k, I was appalled and I regret actually paying the bill. Do not make the same mistake. Don’t use them!