A carpet installed by this store location a few years ago started buckling under our feet not long afterwards. We brought it to the attention of the previous owner, who seemed reluctant to offer a solution, so we tried to live with it until it became totally unacceptable. We returned to the store 5 days ago, talked to the NEW owner(Don) about it, and he said he would send his worker out to stretch the carpet, only charging us a small fee for the labor involved with moving the big furniture. 48 hours later, the carpet was repaired, no indication of the wrinkles remained, and we are so grateful for his caring response to something Don wasn’t even responsible for. We will certainly be back for any future flooring needs.
Julie G.
Évaluation du lieu : 5 Somset, United Kingdom
I’ve been working w Carpet One in Gilroy to select numerous flooring materials for the remodel of my 5th wheel. There selection is great and I am very impressed with their expertise on items I have zero knowledge of. These items include different types of laminates, vinyls and new and improved materials I’ve never heard of. They allowed me to take samples to have my team review the carpet textures as my 5th wheel has 4 sliders and can be quite complicated to fit correctly. I met with them again today to start my selection file after confirming the carpet height would work. I have an interior designer who will assist with the additional colors and textiles. I can’t say enough that during a remodel it takes so much stress off of you when you have a team of experts who can confirm your needs but make sure it all fits together nicely.
Aar B.
Évaluation du lieu : 5 Gilroy, CA
Best place for your flooring needs. I recently replaced our laminate flooring. About 1250 sq feet. Not only we got a product that we liked, at a reasonable price but it was a pleasure working with Don. He is friendly, helpful and very knowledgeable. His coworker Tom installed the flooring and he too is very professional and knows his job well. I would recommend this place to anybody.