Janie and Jack

Lisa and Deanna are the sole reason I buy my children’s clothing at the Gilroy (because I could do it online) store. They are always pleasant and extremely helpful. Deanna is the true example of excellent customer service unlike the San Jose store manager and employees. Deanna and Lisa know what makes their customers happy. They never make their customers feel bad for exchanging or returning something that doesn’t fit their kid. Deanna and Lisa, thank you, thank you and thank you for being fantastic. You guys are loved.

This is what a real store should be and how it should be managed… The folks are GREAT !!!
While on our way from Southern CA we stopped by and made some purchases… Quite a number of them… Somehow one of the items never made it into our bag and we only recognized the problem after getting home, about 100 miles later…
Next day (Saturday) we called the store and spoke with the store manager named Lisa.
She was fantastic. Asked a few questions, was super nice and very apologetic. Identified the item and made all the necessary arrangements to overnight the item to our home, free of charge. The item was shipped on Monday. This was followed by a text communication with tracking number and a phone call. Again, she was very apologetic. On Tuesday we got the shipment. Everything was perfect. The box also had a nice card with a hand written thank you and apology.
We really enjoyed the way Lisa managed this minor problem. She is wonderful and the company should be proud to have such a manager.
We will visit the store again when in the area.

I wish I could give 5 million stars! The Assisstant Manager Lisa helped me put together outfits for my daughters. She was beyond helpful; even with my tantruming three-​year old in tow. Will be our go to Janie & Jack!
Thank you for all of you help, Lisa:)

Extremely nice gal working when we showed up toward closing time. Felt really good about the items shown on display and love the cute outfits.

Here’s the scoop (I asked the manager) — the outlet sells exactly what’s in the stores, but usually with a 10−20% discount from current store prices. They get the same collections as stores, but have to wait a few weeks to release them, but with a discount. I stocked up on some t shirts and shorts for next summer! Some items as low as $ 4.99!

This is a great store for special occasion (and for my little girl, everyday) outfits and dresses. Generally it’s more expensive than competitors but the quality and sheer ‘adorable-​ness’ of these clothes is hard to top. The staff is always friendly and always courteous to my lost receipt instances and are more than willing to work with you to find what you need.
The manager here is great, always friendly and easy to approach.
The staff actually went out of their way to find a size jacket I wanted and called me about it a few times to follow up. Great customer service :)

Since they closed the valley Fair store I’m stuck trekking down the Gilroy. There’s lots of sale items and everything’s usually 25% off. You never really can count of what will be on sale but they have great stuff. Their sizes run large which is fine if you know that.
Staff is always friendly and courteous. Don’t go anywhere!