Verizon – A Wireless Premium Retailer

I had a great experience at this store, specifically with Jose. I needed to activate a new Samsung Note 5. He went over and beyond what most others would have done. He was knowledgeable and completely honest about what I needed. After transfering all my data, contacts, pictures, etc., he assisted me with my Bluetooth setup in my vehicle. This was my first time at this particular store. I recommend that you stop by and see Jose. I will be back. Thank you Jose & keep up the great work.
Mark

In-​store review: 2*
Nice store, clean, with plenty of staff.
We needed 2 new phones and the store rep was happy to provide. The problems started when they started promising no additional charges, but when I read through the documents, there were additional fees for the new phones, etc etc. After they explained their new procedures, I got him to verbally promise that the plan I was signing up for, with taxes and «equipment charges» included, was equal to or less than my current charge.
Lo and behold, my bill ended up being 30% more than prior to me walking in. I decided to handle this online, and my online rep Alysha was able to find me a better plan for the price I had thought I was getting originally. Very thankful to have it all taken care of.
The in-​store rep also signed us up for warranty plans for our new phones without our authorization. Very shady! Beware. You can cancel online if they did the same thing to you.
Hope no one else has my problems, but if you do, handle it via phone or online.
1* for the shady and bad in store rep
5* for online service
5* for store look and enough staff

Beware this is not a Corporate location and the a$$h0le manager by the name of Nick will do everything to rip you off.
Came in to take advantage of a promotion Verizon had online, even had a screenshot of the webpage. The moron took over an hour to process the sale and instead of the promo, he sold me the phone at full retail price to be paid on an installment plan and added a Total Care Package for $ 99 and claim it is the cost of the phone. If I had not reviewed the charges, I would have paid an extra $ 200+ instead of saving some dough. After some questioning, he says this is a retail location and can’t do corporate promos. When pressed some more the guy got flustered and came up with all kind of lies to save face and claimed I was rude for demanding to examine the charges on the contract.
Needless to say, I left and found the Corporate store at the Gilroy Crossing Shopping Center and got my phone there.
Let me tell you, it is like night and day. The employees at the Corporate store was friendly, helpful, efficient, didn’t give me the runaround or sneak in extra charges. You tell them what you want, they do it for you. This other store on 1^st street. STAY AWAY for your own good.

Do not go to this location. The managers will NOT HELP YOU JUST SWINDLE YOU into anything and everything you don’t need. DON’T do the Edge up plan DO NOT DO IT

My daughter and I went here to have them check what was wrong with my daughter phone, and they told us that her battery was bad, yet we had no problem with that, he (Aldolfo) said we could upgrade to new phones for (free) just pay taxes, which was not the case we are paying monthly for, so its not free. they said that the phones from Costco are used. which is not true. when my bill came I went in and confronted him and he just said he didn’t say any of those things, so be careful!!! They will be dishonest for a commission!!! We will never go there again!!!

I don’t want to deter you completely from visiting this retailer because there are honest, hardworking employees here however their manager Edgar is a thief and a scam artist and should not be in management. Long story short, Edgar took my cash for a phone case and did not ring the case into the computer, did not give a receipt either. Then the next day I decided the case was not for me and went to return the case with his employees however they could not find the invoice in the computer… Interesting. They told me they could not help me until Edgar the manager was working since he tendered the transaction and they could not find any evidence of the sale. I am frustrated at this point because this seems like a scam, almost as if he pocketed the money. So, I waited for him to return and as soon as he saw me he had my cash waiting (his employees told him I was coming back I assume) I tried asking why he didn’t ring the transaction into the computer and his reply was «it was after hours»… Ridiculous. I honestly believe he pocketed the cash. If you visit this place and are taken advantage of, consider yourself warned by this review. Spend the extra time and go to the REAL Verizon store on 10^th st. Good luck.

Walked in to get help on an email promotion that I had received from verizon. I knew they weren’t going to have the same deal being a non corporate store but thought that they could at least help me or if they offered a competitive price I would buy what I wanted there. They could not have cared less or been more unhelpful. Unfortunate because they’re really close to my house & would be more convenient than the one on 10^th. I’ll never be back.

This place is soooooo much better than the one on 10^th Street! They are helpful, you don’t have to wait ½ hour to talk to someone and they give great deals! Duke, the manager is the NICEST guy — he will take good care of you. Don’t waste your time at the other place, go here instead :)

Decided to stop by here today on my lunch break at about 12:45pm. The store was locked up and there was a sign that said «Out to Lunch». There was no time stating when they would be back. An elderly gentleman was waiting outside to pay his bill and said he had been there for 30 mins already. We waited for 20+ minutes until a girl finally appeared from the back room and opened the door. Several other potential customers came and left while we were waiting including two members of the military who were looking to buy a phone.
Why would they completely close at a time when folks are most likely to stop in and shop or pay a bill?
Once we got in we found that they didn’t even have the phone we were looking to buy (which is currently one of the best rated phones for Verizon).
I’ve been here once before and they didn’t have what I wanted then either.
No wonder there are no long lines… they don’t open the doors so people can shop there! Not going to waste my time going back.

Hmm… So I went here to switch over from AT&T and wanted a black iphone 5, the girl told me they were out so I asked if she could get one from another store. She called and said yes, they have 3 in morgan hill and I will get one tomorrow before this store opens at 10am. I said okay… TOMORROW? 10AM? Because I really did not want to come back… I left my number and she said she would call me. I showed up at the store at 10:40am, the doors were locked and no one was there. No call, business closed during business hours. Now thats what I call customer service.

Having eaten close by the night before, my wife suggested that we visit the Verizon location near Target/​Chipotle on the other side of the highway. After 15 minutes of waiting and watching other people wait, I gave up and left the store.
Today I went to JW Wireless. The service was excellent and I spent less than 10 minutes in the store (all that should have been required for my transaction). Duke was great and I would strongly recommend that everyone, especially those who have been disrespected and treated poorly at the other store across town (and there are many of you as I can see from other Unilocal reviewers) start doing your Verizon-​related business at JW Wireless at the N. 1^st Street location in the Nob Hill shopping center.

We went here to upgrade my wife’s old flip phone with a new iPhone 5. We thought this was a regular Verizon store but released it was a reseller once we got into the storefront. I thought I was going in to spend $ 170 to $ 200. It ended up costing me over $ 500 some of which I was over sold on.
Since this is my wife’s first smart phone, she was concerned about having the phone stolen at work (already happened once to a flip phone) or dropping and breaking it. The Sales Tech (Lucas) sold us a $ 199.99 ProtectCell plan. Today I go to the website and find I could have gotten the coverage I needed for $ 99. Seems the tech forgot to mention there was a cheaper plan. (He also promised a 25% discount on the Case that turned into a 15% discount on the receipt.
We went in at 11am on a Saturday and there was no waiting. By the time we were done, there were two others waiting to be served.
Next time I’ll drive over to the Verizon corporate store near 101 & 152.